Rental Policies Prices, equipment availability, and rental policies subject to change without notice. General Policies You must be 18 years old or older to rent a Stand Up Paddle Board (SUP) and the related equipment. Persons under 18 using the equipment must be accompanied by an adult at all times. Individual(s) named on the contract are required to submit credit card information and a deposit at the time of reservation and/or rental. All participants must be able to swim. Paddleboards and Kayaks are not equiped with navigation lights and can only be used 30 minutes after sunrise and must cease use 30 minutes before sunset. All participants must be aware of and prepare for the following: Heavy boat traffic, strong currents and winds, severe weather, cold water, and in water harzards (logs, rocks, docks,etc.). Smith Mountain Paddle Sports, LLC. reserves the right to refuse to any individual(s). Cancellation Policy Cancellations made fourteen (14) days or more before the first rental day: customers will receive a full refund. Cancellations made thirteeen (13) days to seven (7) days before the first retnal day: customers will receive a 50% refund. Cancellations made less than seven (7) days before the first rental day: customers will receive no refund. There are no refunds for illness, weather, early returns or non-usage. Pickup and Delivery Procedures All rental equipment is delivered to your location at Smith Mountain Lake. Our daily rentals are overnight rentals, we will deliver on the day you chose and pickup the next day morning. We attempt to make all deliveries between 8am and 10am on the day of your rental. We attempt to make all pickups between 7am and 10am the day following your rental. After your rental period is over, it is your responsibility to make sure the equipment is clean, safe, and available for pickup. For example: you purchase a one day rental for Saturday. We will deliver your equipment between 8am and 10am on Saturday, you will have full use of the equipment until 30 minutes before sunset Saturday evening. We will pickup the equipment from your location between 7am and 10am on Sunday. Before using any rental items from Mountain Paddle Sports, LLC., you are responsible for inspecting all equipment carefully. Make sure to report any missing or damaged equipment to Smith Mountain Paddle Sports, LLC. prior to use. Send reports to info@supsml.com Time stamped photographic evidence must be provided upon inspection. Send photos to info@supsml.com. Failure to provide said evidence may result in a fee for damaged or missing equipment. We require you to clean the equipment after use. A cleaning fee of $5.00 per SUP will be collected if the equipment is not returned in the same condition at the time of rental. You will be charged for equipment that is dirty, damaged, or missing, up to and including the cost to replace such equipment at the current equipment costs, regardless of the age of the equipment. Should the equipment be lost or stolen while left unattended, the renter will be responsible for all replacement costs at full retail prices. Equipment Damage: Rental Fees do not cover any portion of damages to equipment. Any damaged equipment interfering with the rental or reservation of another will be charged the entire cost of the other rental, in addition to all equipment repair and/or replacement costs. Late Fees If rental items are not available for pickup by 7am the day after your rental, late fees are assessed at 1.5 times the daily rate for each day the equipment is not available including holidays and closed dates. This is strictly enforced as it jeopardizes another person's trip. Any late equipment affecting another person's rental will be charged the entire cost of the other rental. Rental Liability Waiver I, on behalf of myself, my spouse, my heirs, and any minor child under the age of 18, hereby agree that by renting SUP(s) from Smith Mountain Paddle Sports, LLC., I accept liability for any damages or injury that may occur while using any of the equipment regardless of its condition rented from Smith Mountain Paddle Sports, LLC. By signing this agreement I understand that I am waiving my right to bring a court action to recover compensation or to obtain any other remedy for any injury to myself, my property, or my death, however caused, arising out of my use of any equipment or programs of Smith Mountain Paddle Sports, LLC. I understand that there are inherent risks associated with water sports. I acknowledge that I have the necessary skills to use the rented equipment properly. I also acknowledge that I will use the equipment in a safe manner that is not contrary to recommended use or manufacturers’ standards. I am aware of hazards associated with the use of outdoor equipment, which use entails known and unanticipated risks that could result in, among other things, physical or emotional injury, paralysis, drowning, death, or other bodily injury or property damage to myself, to property, or to third parties. I understand that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activity. Furthermore, I hereby declare that I will not participate in this activity if I have any COVID-19 symptoms, that I'm physically fit and have no physical or mental condition(s) that should preclude me from participating in my chosen activity. I certify that I will supervise minor children at all times while using the equipment. I accept full responsibility for my child’s participation. If I and/or my child(ren)are injured, I acknowledge that I or my child(ren) may require medical assistance, which I acknowledge will be at my own expense or the expense of my personal insurer(s). I hereby represent and affirm that I have adequate and appropriate insurance to provide coverage for such medical expense. I, on behalf of myself, my spouse, my heirs, and any minor child under the age of 18, understand that equipment and safety devices are provided for my use (such as flotation devices, etc.). I agree that I will be solely responsible for proper use of safety and other equipment and procedures. It is my responsibility to inspect all equipment including inflation pressure prior to use. I have received information to my satisfaction regarding the use of the equipment and participation in this activity, and have had the opportunity to ask any and all questions I desired to ask. I, on behalf of myself, my spouse, my heirs, and any minor child under the age of 18 HEREBY AGREE TO HOLD HARMLESS AND TO RELEASE on behalf of myself, my heirs, representatives, successors, executors, insurers and administrators Smith Mountain Paddle Sports, LLC. its officers, agents, servants and employees from any cause of action, claims, legal liability or demands of any nature whatsoever including, but not limited to, a claim of negligence, whether the same be known or unknown, anticipated or unanticipated. I expressly agree that I shall not bring any claims, demands, legal actions and causes of action, against Smith Mountain Paddle Sports, LLC. for any economic and non-economic losses due to bodily injury, death, property damage sustained by me and/or my child(ren) that are in any way associated with this activity. I expressly agree and promise to accept and assume all of the risks existing in this activity. My participation in the activity is purely voluntary and I elect to participate in spite of the risks. I agree to hold harmless and/or indemnify and defend Smith Mountain Paddle Sports, LLC. and their officers, agents, insurers, servants, and employees from all liability, costs, or expenses resulting from accidents or injury to -- or for the death of -- any person or property directly or indirectly arising from my use or my permission, express or implied, to use the rental equipment. I, on behalf of myself, my spouse, my heirs, and any minor child under the age of 18, also agree that if I damage, lose, or misplace any item I rent from Smith Mountain Paddle Sports, LLC. that I will pay for these losses or damages according to prices listed later on this form. I agree that if Smith Mountain Paddle Sports, LLC. incurs any costs associated with recovery of payment for damages or losses (such as court costs) that I will reimburse or pay Smith Mountain Paddle Sports, LLC. for these costs as well as the cost of the damaged or lost items. Cracked paddles, broken clasps on paddles, broken air valves, fins or fin holders, ripped, sliced or damaged Stand Up Paddle Boards (SUPs) will be charged for replacement. If I do not return the product within 3 working days of the due date, I authorize Smith Mountain Paddle Sports, LLC. to charge the full retail purchase price of the products (see below) to my credit card, minus the deposit. I understand and agree that I am fully responsible for any damage to the product or loss during the time it is checked out to me and if damage or loss occurs, I authorize Smith Mountain Paddle Sports, LLC. to charge the cost of replacement or repair to my credit card, minus deposit. It is solely the discretion of Smith Mountain Paddle Sports, LLC. to determine if damaged equipment will be repaired or replaced at the renter’s expense. I, on behalf of myself, my spouse, my heirs, and any minor child under the age of 18 am responsible for properly securing all SUPs, life jackets and other equipment before driving or using any rental equipment. I understand that loading a SUP onto my vehicle has the potential to cause damage to person or property during loading, unloading or transport of the equipment and I agree to assume responsibility for any damages. I will not hold Smith Mountain Paddle Sports, LLC. or its staff liable for any damages to person or non-rental equipment property that may occur due to loading, unloading or transport of this rental equipment. I agree to watch this video in its entirety to ensure I understand the set up process and proper usage of rental equipment. http://www.supsml.com/safety By initialing here, you are stating that you and/or your children that are in any way associated with the activity have watched the video and fully understand the set up process and proper usage of rental equipment. I, on behalf of myself, my spouse, my heirs, and any minor child under the age of 18, understand that the terms of this agreement are legally binding and I certify that I am signing this agreement, after having carefully read it, of my own free will. No portion of this Rental Agreement and Liability Waiver may be revised or changed without the express written consent of Smith Mountain Paddle Sports, LLC. Any attempt to amend or change any term of this document shall be null and void. This document shall be construed under the laws of the Commonwealth of Virginia. Any person who intends to use any piece of Smith Mountain Paddle Sports, LLC.’s equipment must sign this Rental Agreement and Liability Waiver. The parent or guardian of any participant under the age of 18 must also sign this Rental Agreement and Liability Waiver. The parent or guardian of any participant under the age of 18 acknowledges that the child for whom they are signing this document knows how to swim, has been taught and has an understanding of those rules associated with water safety, and has been taught how to safely operate the equipment being rented. By initialing here, I attest that I have read, understood and agreed to these conditions. My signature further indicates that all information provided on the rental sheet is true and correct. Estimated Replacement Costs Cost of replacing items: - Paddle Board- $845
- Paddle- $165
- Fin- $40
- Leash- $40
Lost or abandoned equipment will be billed $50 per hour for recovery time. All repair work (such as patching) will be billed $50 per hour plus materials. It is solely the discretion of Smith Mountain Paddle Sports, LLC. to determine if damaged equipment will be repaired or replaced at the renter’s expense. Prices are subject to change. A cleaning fee will be charged at $5 per item if equipment is returned dirty. Initial here to indicate you have read and understand the estimated replacement costs and repair fees associated with renting equipment from Smith Mountain Paddle Sports, LLC. |