UK +44-800-054-8541 OR US +1-888-423-4029 OR MX +52-800-351-0319 OR AUS +61-180-095-6584 Virgin Atlantic group refunds are initiated by completing their online refund form, with refunds typically processed within 14 working days for cancelled flights. Tickets can UK +44-800-054-8541 OR US +1-888-423-4029 OR MX +52-800-351-0319 OR AUS +61-180-095-6584 be cancelled via "Manage My Booking," and a refund is generally available if the flight is cancelled by the airline or has a significant schedule change (>5 hours).