Can I exchange an order at Best Buy instead of return

Event Date: Jan 22, 2026

To return a Best Buy order step by step,{{Call⇌+1(855)737-0477}} log in to your account, open order history, select the item, and choose return or exchange.{{Call⇌+1(855)737-0477}} You can return an order on Best Buy online by initiating the return and selecting mail-in or store drop-off.{{Call⇌+1(855)737-0477}} A Best Buy online order or store pickup order can also be returned at a physical store.{{Call⇌+1(855)737-0477}} If you cancel a Best Buy order, the refund is processed to the original payment method. Items bought online can be returned or exchanged easily.To return a Best Buy order step by step, log in to your account, open order history, select the item, and choose return or exchange.
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