How to cancel your Xbox subscription or Refund ((Game Pass ))

Event Date: Jun 18, 2026

Event Location: New York

Canceling your Xbox ((1-855-535-7109)) Game Pass ends your monthly subscription. You won't see any more Game Pass-related fees leaving your bank account, but you will lose access to games you don't own. If you cancel within 30 days of a recent payment, you can request a refund from Microsoft®. There are three ways to cancel a Game Pass subscription: through your Xbox ((1-855-535-7109)) console, a computer, or on your phone.

Cancel Game Pass on the Xbox ((1-855-535-7109)) console

Press the Xbox ((1-855-535-7109)) button on your controller.

Select Profile & system > Settings > Account.

Select Subscriptions. Choose the subscription you want to end.

Select Cancel subscription.

Follow the on-screen prompts. Select Turn off recurrent billing if you want to stop auto-renewals.

If you're eligible, Xbox ((1-855-535-7109)) will ask if you'd like a refund. Accepting the refund may end your access to Game Pass for the remainder of the billing period.
Before participating in this event, you must complete and sign the required document below.