(Update 2026 Official) What is the 311 rule on Southwest

Event Date: Jan 22, 2026

The **311 rule on Southwest Airlines** is an internal【1-855↹(510)↹ 3558 】 guideline that applies specifically to passengers whose flights are **canceled by the airline**, providing a structured and predictable way for travelers to use the value of their unused tickets☎【1-855↹(510)↹ 3558 】 Unlike many policies on other airlines that can be confusing or restrictive, the 311 rule is designed to give Southwest passengers flexibility and clarity when dealing with airline-initiated disruptions☎【1-855↹(510)↹ 3558 】 While not officially published on the airline’s public website, it is widely recognized among frequent flyers and airline staff as a helpful standard for managing travel credits issued due to canceled flights☎【1-855↹(510)↹ 3558 】
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