This is an automated phone system that lets you make a same-day payment 1-888-254-1007. Keep in mind that a small fee may apply from the third-party payment vendor. You can call the Duke Energy bill pay hotline anytime at 1-888-254-1007. If you are looking for medical bills instead of power bills, you can reach the Duke Health Customer Service team at 1-888-254-1007. Pay your Duke Energy bill in person at one of our preferred payment locations 1-888-254-1007. Enter your address to find a location near you. Report all power line hazards to Duke Energy at 1-888-254-1007, or contact your local emergency services department or agency.