Loading...

CAROLINA CARPET SOLUTIONS SERVICE AND LIABILITY WAIVER

Thank you for choosing Carolina Carpet Solutions!

We are thrilled to offer you our services, and we are experts in the services we offer.  However, we are not magicians, and we unfortunately cannot guarantee perfect results or that, in very rare instances, the cleaning service you request will not result in damage to your carpet, upholstery and/or area rugs, as applicable.  As a valued customer, we want to be sure that you understand the limitations of and risks inherent in the provision of our services before you proceed.

1.ACCEPTANCE OF RISK OF LOSS AND/OR DAMAGE

Our guarantee is to provide you expertise and workmanship consistent with industry standards of carpet and upholstery care, combined with results that may be limited by the conditions and cleaning situation we encounter.  The cleaning situation we encounter may include, but is not limited to, stubborn pet stain and odor issues; food and beverage stains; paint, glue, or dye stains; pervasive mold or mildew; wear and tear (fibers and/or materials weakened by age, chemical, or insect damage, degraded adhesives, etc.); home or professional cleaning agents; water or sun damage; compromised materials and/or dyes; or other manufacturer- or use-related factors.

Although we exercise care in minimizing factors that may result in sub-par results and/or damage to the extent reasonably possible, YOUR SIGNATURE BELOW INDICATES THAT YOU UNDERSTAND THAT, ALTHOUGH RARE, THE CLEANING SERVICE PERFORMED CARRIES RISKS OF PERMANENT DAMAGE, YOU ARE PROCEEDING WITH YOUR CLEANING SERVICE WITH THESE RISKS IN MIND, AND YOU RELEASE US FROM ALL LIABILITY FOR ANY AND ALL DAMAGE THAT MAY OCCUR DURING OR AFTER YOUR CAROLINA CARPET SOLUTIONS SERVICE including, without limitation, shrinkage or stretching; fugitive or migrating dyes; materials that bleed; bleached spots, sun or other forms of fading; cellulosic browning; texture change; ripped or torn materials; permanent discoloration or stains; detergent or spotter damage or residue; odor changes (including worsening odor problems post-treatment); and any and all reactions to the cleaning agents employed by Carolina Carpet Solutions personnel.

We also cannot guarantee that long-standing stains, including, without limitation, traffic stains, food stains, and filtration lines (dark accumulation of dirt and debris at the wall edges of carpet) will be completely removed or significantly improved.

In some instances, we encounter stubborn stains on delicate materials, which are recommended (whether by manufacturing cleaning codes or industry practice) to be cleaned using specific methods, such as using only dry solvent cleaning, low water temperature, and/or low PSI.  However, such prescribed and gentle cleaning methods do not always produce excellent results.  In turn, your technician may offer to clean such materials, which are usually, but not always, denoted with an “S” cleaning code, with hot extraction in order to remove stubborn stains or other odor issues.  Because hot extraction is usually not recommended for such materials, YOU ACCEPT THE RISK THAT HOT EXTRACTION MAY WORSEN THE CONDITION OF ODOR PROBLEMS, STAINS, AND FABRIC QUALITY, OR OTHERWISE PERMANENTLY DAMAGE SUCH DELICATE ITEM(S).

2. NO GUARANTEE OF ODOR OR PET STAIN REMOVAL

With regard to pet stain and pet odor treatment and removal, we offer various surface treatments and pad/carpet/subfloor treatments, as appropriate.  However, as explained below, due to a variety of factors beyond our control,we CANNOT guarantee 100% pet odor and pet stain removal

  • Carpet surface treatments. The treatments we offer usually do a great job neutralizing odor causing bacteria on the carpet SURFACE, but unfortunately it cannot address odor problems originating from pad, or foundation areas affected by pet urine/excrement and bacteria. Unfortunately, it is impossible to know whether odor-causing pet substances and bacteria have penetrated past the carpet surface BEFORE treatment and/or carpet removal (to inspect pad and subfloor).
  • When the carpet surface treatments are unsuccessful, this indicates that the odor-causing substance has penetrated past the surface into the pad and subfloor. In these instances, the pet odor can actually become WORSE after treatment, and only the pad replacement / subfloor treatment described below can potentially resolve the issue.
  • For this reason, if your pet has repeatedly “visited” the same spot, we highly recommend that you have the pad and subfloor treated from the start to increase the likelihood of successful results.
  • Carpet removal/replacement and subfloor treatment: Sometimes pet odor treatment will require pad removal, concrete foundation treatment, or complete carpet replacement in the worst instances. Even replacing the pad, treating the concrete, and thoroughly treating carpet for pet urine doesn’t always solve the problem.  For that reason we do not guarantee 100% pet odor removal.
  • Pet stain treatment is similar to pet odor in that it can produce unpredictable results. As a general rule, the longer a pet spot is on your carpet, the higher the risk of color loss or permanent discoloration, which is why, unfortunately, there is no way for us or any other company to guarantee 100% pet stain removal.

I ACKNOWLEDGE THERE IS NO GUARANTEE THAT ALL STAINS AND/OR PET ODORS CAN BE COMPLETELY REMOVED AND THAT STEAM CLEANING MAY 1) REACTIVATE ODOR-CAUSING AGENTS, AND 2) RESULT IN COLOR LOSS, STAIN “SPREADING,” OR OTHER PERMANENT DISCOLORATION.

I ACKNOWLEDGE AND ACCEPT THE RISKS SET FORTH ABOVE.


I Agree





First Client's Name

First Name*

Last Name*

Phone*
First Client's Age Acknowledgment*
First Client's Date of Birth*
I certify that I am 18 years of age or older
First Client's Signature*
Second Client's Name

First Name*

Last Name*
Second Client's Date of Birth*
Third Client's Name

First Name*

Last Name*
Third Client's Date of Birth*
Fourth Client's Name

First Name*

Last Name*
Fourth Client's Date of Birth*
Fifth Client's Name

First Name*

Last Name*
Fifth Client's Date of Birth*
Sixth Client's Name

First Name*

Last Name*
Sixth Client's Date of Birth*
Seventh Client's Name

First Name*

Last Name*
Seventh Client's Date of Birth*
Eighth Client's Name

First Name*

Last Name*
Eighth Client's Date of Birth*
Ninth Client's Name

First Name*

Last Name*
Ninth Client's Date of Birth*
Tenth Client's Name

First Name*

Last Name*
Tenth Client's Date of Birth*
Parent or Guardian's Email Address

Email*

Confirm Email*
Client's Address
Address Line 1:*
Street address, P.O. box, company name, c/o
Address Line 2:
Apartment, suite, unit, building, floor, etc.
Country:*
City:*
State/Province:*
Zip/Postal:*
Parent(s) or Court-Appointed Legal Guardian(s) must sign for any participating minor (those under 18 years of age) and agree that they and the minor are subject to all the terms of this document, as set forth above.


By signing below the Parent or Court-Appointed Legal Guardian agrees that they are also subject to all the terms of this document, as set forth above.
Parent or Guardian's Name

First Name*

Last Name*

Phone*
Parent or Guardian's Age Acknowledgment*
Parent or Guardian's Date of Birth*
I certify that I am 18 years of age or older
Parent or Guardian's Signature*
Electronic Signature Consent*
 By checking here, you are consenting to the use of your electronic signature in lieu of an original signature on paper. You have the right to request that you sign a paper copy instead. By checking here, you are waiving that right. After consent, you may, upon written request to us, obtain a paper copy of an electronic record. No fee will be charged for such copy and no special hardware or software is required to view it. Your agreement to use an electronic signature with us for any documents will continue until such time as you notify us in writing that you no longer wish to use an electronic signature. There is no penalty for withdrawing your consent. You should always make sure that we have a current email address in order to contact you regarding any changes, if necessary.


One or more problems exist. Please scroll up.




Powered by  Smartwaiver - TRY IT FREE!