PERMISSIONS FOR LAND USE AND/OR EVENT SITE: Permission and/or special use fees are never the responsibility of Ocean Atlantic Rentals, Inc (and staff) for any event. Fees for land use, permits, special use, etc. are the responsibility of the lessee. Lessee agrees to have obtained written permission to have the event on the premises of the designated delivery/event location (as per the order confirmation #); including arrangements with the realty company, venue, and/or property owner and is liable for any fees required for events on the premises. Lessee is responsible to return the property to an acceptable condition after the event. RESERVATION POLICIES: In order to secure rental items for all orders over the $1000 minimum, we require 50% of the total balance due, this signed waiver, and a signed copy of your order verifying accuracy. The remaining balance is due 30 days prior to the date of the event. For events that do not meet the delivery service requirement, clients are scheduled to pick up and return their requested rental items at our Ocean Atlantic Event Rentals Warehouse, which is located at 105 Shores Ave, Point Harbor, NC 27964. Pickup/return would take place the day before/day after between 12 pm-4 pm. If the event is within 30 days, the entire balance is due to secure the rental items. Payments may be made via any major credit card, cash or certified check. No personal checks will be accepted for final balance payments or for payments within 30 days of the delivery date (no exceptions). Last-minute changes to any order (within 72 hours of delivery) require a $100-$200 fee. Order changes & modifications will be made dependent upon equipment, logistics, and staff availability. We will make every effort, however, there is no guarantee that all changes can be accommodated. We ask that you designate a “day of” adult who we may contact to make additions or decisions for you and authorize payment up to the amount of $500 to the credit card on file. This will only be in situations deemed necessary and approved by the Events Management. Should you choose to not assign an authorized person, we will not be able to guarantee “day of” event additions if you are unavailable. CANCELLATION POLICY: Tents, dance floors, staging, pool covers and restroom trailer rentals: •Date of original deposit until 60 days prior to delivery date will receive a 80% refund to the credit card charged (20% administrative charge.) •60 days to 8 days prior to the delivery date, will receive a 60% refund (40% admin charge.) •Within 7 days of the event, no refunds are issued on above items. Special order items (including linen & items that are sub-rented): •Date of original deposit until 30 days will receive an 80% refund (20% admin charge.) •Within 21 days, no refunds are issued on special order items. Tables, chairs, benches, and any other items not previously specified: •Date of original deposit until 30 days prior to delivery date will receive a 90% refund to the credit card charged (10% admin charge.) •30 days to 8 days prior to the delivery date, will receive a 60% refund (40% non-refundable charge.) •Within 7 days of the event, no refunds are issued on the items.
INCLEMENT WEATHER / HURRICANE POLICY: There are no refunds due to weather, including rain, winds, beach erosion, cold weather, or other acts of God. Please have a "plan B" for your event during inclement weather. In the case of a Mandatory Evacuation order (or A State of Emergency), issued by government agencies for a hurricane or other event, refunds of 80% (20% admin charge) will be refunded within 30 days of your event delivery date. If the order is lifted, and residents & guests are allowed to return to the area, we will make every effort to accommodate your event. We will not be held responsible for acts of nature (road washout, ferry closings, impassable roads) that do not allow us to access your site. This policy covers all of our service areas (i.e. if Dare County is under a mandatory evacuation, any events in Currituck, Hyde, or neighboring counties will be considered under the same order, as we must travel through evacuated areas to reach your site.) We reserve the right to deny the setup of equipment based on high winds and/or weather that we deem unsafe for our staff or your guests. Ocean Atlantic Rentals will not be held responsible for personal injury caused by continued use of equipment during inclement or unsafe weather. If the lessee cancels the event for any reason (including projected weather) within 7 days of the event date, no refunds will be given for any reason. Please purchase wedding/event insurance to cover any non-refundable funds, should your event not occur. DELIVERY & PICK UP SERVICE: Delivery/Pickup charges are based on ground-level drop-off in the carport/driveway area that is accessible (by hand truck) in the front of your location. At the end of your rental, all items must be neatly stacked in the same condition as delivered & returned to the same location for pickup to avoid additional charges. Premier Service must be contracted before the time of delivery. If you do not break down your items or do not return them to the same location as left for you as requested and required, your credit card on file will be charged double (2x) the rate-card cost of a premier breakdown of all items. Ocean Atlantic Rentals is NOT RESPONSIBLE for items that are damaged, lost, or stolen after delivery is completed. RENTAL ITEM CARE AND RETURN: Upon completion of your event: •Chairs and Tables must be re-stacked and placed in the original delivery location by designated pickup time or premier charges will be incurred. •China is rented in only full rack quantities and should be scraped of all food, rinsed, and racked in appropriate racks as it was delivered. •Silverware is rented in only full set quantities and should be rinsed with water only and placed back in the appropriate delivery container(s). •Glassware is rented in only full rack quantities and should be placed back in appropriate racks (as it was delivered.) •Linen should be debris-free (shaken) and placed in linen bags provided (and if there is not enough room in linen bags, the remainder should be placed in trash bags and clearly marked for pickup by our staff.) •Trays, chafing dishes, cake stands, coffee makers, and any other foodservice items should be rinsed and clean and placed back in appropriate delivery containers. Following the above steps will enable us to perform an accurate count upon the return of your rental items and help you to avoid any additional fees. Please call 252-441-7272 with any questions. DAMAGE WAIVER COVERAGE (DWC): A 7% non-refundable damage waiver is charged on all rental items. This damage waiver covers rental items that are damaged through normal client usage. The damage waiver does not cover loss or negligence, and any items that are lost or not returned will incur a replacement charge that will be billed to the client's credit card on file. The replacement cost of all items not returned to or picked up by Ocean Atlantic Rentals will be charged to the contracted customer. Ocean Atlantic Rentals reserves the right to charge these costs to the credit card on file for the event payments. If the missing items are returned to Ocean Atlantic Rentals within 5 days, the cost will be reimbursed. DWC is 7% of rental order, BEFORE tax. Damage waiver is NOT insurance. Lessee is responsible for all personal injuries or property damage as set forth in the Rental Contract or operation of the equipment. The Damage Waiver is enforced for the same duration as the rental period. A rental period begins when you pick up the rented equipment (or after delivery occurs) and ends when the rental items are returned (or picked up by our staff.) You will be notified of all charges by phone or email within 14 days of equipment return/pickup. RENTAL WAIVER: Ocean Atlantic Rentals, Inc. (D.B.A. Ocean Atlantic Event Rentals) herein called Lessor, and the undersigned, herein called, participant and the participants parent(s) or legal guardian(s). This agreement constitutes a Waiver and Release of Liability, whereby the participant and the participants parent(s) or legal guardian(s) agrees to release, discharge, hold harmless, defend and indemnify Ocean Atlantic Rentals, Inc. its owners, agents, officers and employees from any and all claims, actions or losses for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of participant's and the participants parent(s) or legal guardian(s) use of Ocean Atlantic Rentals, Inc.'s equipment. By signing this document, participant and the participants parent(s) or legal guardian(s), acknowledges he/she specifically understands he/she (participant and the participants parent(s) or legal guardian(s)) are releasing, discharging, and waiving any claims or actions that I may have a the present time, or in the future, for the negligent acts, omissions or other conduct by the owners, agents, officers or of Ocean Atlantic Rentals, Inc. Participant and the participants parent(s) or legal guardian(s) shall obey all state, federal and local regulations, laws, ordinances and lawful directives from appropriate emergency or law enforcement personnel, while operating or renting equipment or products from Ocean Atlantic Rentals, Inc. Participant and the participants parent(s) or legal guardian(s) is solely responsible for any citation or violation occurring during the use of, or as the result of using, rental equipment from Ocean Atlantic Rentals, Inc. Participant and the participant's parent(s) or legal guardian(s) represents that he/she is capable of safely operating and handling the equipment and finds it in good working order, condition and repair. Participant and the participant's parent(s) or legal guardian(s) represents that he/she has adequate skills; knowledge and experience to safely complete the planned activity. Participant and the participants parent(s) or legal guardian(s) shall bear all risk and responsibility of and for any and all damage, loss or theft of the rental equipment, or any portions thereof, including, but not limited to vandalism or theft, and shall pay the Lessor (Ocean Atlantic Rentals, Inc.) the full cost of repair or replacement. RELEASE OF LIABILITY: Participant and the participants parent(s) or legal guardian(s) hereby RELEASES Lessor (Ocean Atlantic Rentals, Inc.), its owners, and its employees from liability for negligence and HOLDS HARMLESS the Lessor, its owner, and its employees from any loss, expense or cost, including attorney fees, arising out of any damages or injuries, whether to persons or property occurring as a result of the rental or use of Ocean Atlantic Rentals, Inc. equipment rentals. To the extent that any portion of the Agreement is deemed to be invalid under the law of the applicable jurisdiction, the remaining portions of the Agreement shall remain binding and available for use by the Host and its counsel in any proceeding. By signing below, you have forever released Ocean Atlantic Rentals, Inc. from any claims resulting for you, your spouse, your children/ward and other party included in this release. You acknowledge that a Court may not entertain any action against Ocean Atlantic Rentals, Inc. as this is a permanent release and you have assumed all risk of damage, loss, personal injury or death and are indemnifying and holding Ocean Atlantic Rentals, Inc. harmless. By signing below, I agree to the cancellation policy and terms and conditions outlined in this document. By signing below, I understand, I am paying for equipment usage for the day of my event. Delivery will take place the day before my event (when allowed by home or venue) and is done during the times of 8 am to 7 pm. I understand that this time window may be extended during high-volume time periods. Equipment pickup takes place the day after my event (when allowed by home or venue) and is done during the times of 8 am to 7 pm (times will vary during high volume time periods). I agree to place items back in the same location and in the same fashion as delivered to me by 9 am on the scheduled day of pickup. I understand that should I not hold to these terms, my credit card on file will be charged a rate of double the cost of a premier breakdown fee for the items. I understand this extended delivery and pickup time frame is a convenience to me and does not guarantee any specific time of arrival/pickup or usage other than the day of my event.
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