Practice Policies

Welcome to PoreInfusion

Welcome to PoreInfusion. We are committed to providing every client with personalized, high-quality skincare services, acne consultations, and ongoing support.

Because our appointments require dedicated time, preparation, and individualized attention, we maintain the following practice policies. These policies allow us to respect the time of our clients and our team while providing the level of care and attention each client deserves.

Please review these policies carefully before your appointment. By scheduling an appointment and signing this agreement, you acknowledge that you have read, understood, and agreed to the policies below.

Our Approach

At PoreInfusion, we specialize in a personalized, holistic approach to adult acne and skin health.

Rather than focusing exclusively on the visible breakout, we look at the different factors that may be contributing to recurring acne, including your skincare routine, lifestyle, diet, environmental exposures, and individual breakout patterns.

Our goal is to help you better understand your skin, identify potential acne triggers, establish an appropriate home-care routine, and learn how to maintain your results over time.

Consistency is an important part of this process. We will provide you with recommendations and guidance based on the information available to us. In return, we ask that you remain consistent with your recommended home-care routine and do your best to implement the skincare, dietary, and lifestyle recommendations discussed during your appointments.

Results vary from person to person and cannot be guaranteed.

Important Medical Disclaimer

PoreInfusion provides skincare, esthetic, wellness education, and acne-management services.

PoreInfusion and its estheticians are not physicians, dermatologists, nutritionists, registered dietitians, or other licensed medical providers. Information provided during appointments, consultations, through our website, or in educational materials is intended for informational and educational purposes only and does not constitute medical advice, diagnosis, or treatment.

Our recommendations are not intended to replace care from your physician, dermatologist, registered dietitian, or other qualified healthcare professional.

Always consult an appropriate healthcare provider regarding medical conditions, medications, pregnancy or breastfeeding, dietary concerns, supplements, or other health-related questions.

If you believe you are experiencing a medical emergency or serious adverse reaction, contact your physician or seek emergency medical attention immediately.

PoreInfusion does not accept or bill insurance for any services.

Results & Expectations

Every person's skin is different. While our goal is to help you achieve the best possible improvement in your skin, specific results or timelines cannot be guaranteed.

Results may vary depending on factors including skin type, sensitivity, age, skincare history, medications, health history, lifestyle, environmental factors, consistency with recommended home care, product usage, and adherence to recommendations.

Client testimonials and before-and-after photographs represent individual client experiences and should not be interpreted as a guarantee that another client will achieve the same or similar results.

Required Client Forms

All new in-office and virtual clients are required to complete their intake forms and practice-policy acknowledgment at least 48 hours before their scheduled appointment.

These forms allow us to properly review your skin history, current products, medications, lifestyle factors, and other relevant information before we meet.

If your required forms are not completed at least 48 hours before your appointment, we reserve the right to reschedule the appointment.

Required forms may include:

• Client Intake Form
• Practice Policies
• Treatment Consent, when applicable

Appointment Payment

All first-time in-office and virtual appointments require 100% payment at the time of booking to reserve the appointment.

Your appointment is not considered confirmed until the required payment has been successfully processed.

New-client appointment payments are subject to the cancellation and rescheduling policies outlined below.

Cancellation & Rescheduling Policy

PoreInfusion operates by appointment only. When you schedule an appointment, that time is reserved specifically for you.

We understand that schedules can change. However, sufficient notice allows us the opportunity to offer the appointment to another client.

New Clients

A minimum of 48 hours' notice is required to cancel or reschedule any new-client in-office or virtual appointment.

Appointments canceled or rescheduled with less than 48 hours' notice will be charged 100% of the scheduled appointment price.

Existing Clients

A minimum of 24 hours' notice is required to cancel or reschedule an existing-client appointment.

Appointments canceled or rescheduled with less than 24 hours' notice will be charged 100% of the scheduled appointment price.

As a courtesy, existing clients are permitted one late cancellation without charge for an emergency. After this courtesy has been used, the cancellation policy will be strictly enforced.

No-Shows

Failure to attend your scheduled appointment without providing the required notice will be considered a no-show.

No-shows will be charged 100% of the scheduled appointment price.

Repeated late cancellations or no-shows may result in PoreInfusion requiring full prepayment for future appointments or declining future appointment requests.

How to Cancel or Reschedule

To cancel or reschedule an appointment, please contact PoreInfusion as soon as possible.

Phone: 732-410-4452

Email:support@poreinfusion.com

When emailing about a cancellation, please use "Appointment Cancellation" in the subject line.

Messages sent through Instagram, Facebook, or other social-media platforms should not be considered official cancellation notices.

Clients are responsible for ensuring that their contact information is accurate and that they are receiving appointment confirmations and reminders.

Appointment reminders are provided as a courtesy. Failure to receive a reminder does not waive the cancellation or no-show policy.

Late Arrivals

Please arrive on time for your scheduled appointment.

Late arrivals may reduce the amount of time available for your consultation or treatment. We will make every reasonable effort to provide your complete scheduled service; however, extending an appointment may not be possible when another client is scheduled immediately afterward.

If you arrive late, your treatment may be shortened to the remaining available appointment time, and you will still be responsible for the full scheduled treatment price.

If you arrive too late for the treatment to be safely or appropriately performed, the appointment may need to be rescheduled and may be subject to the cancellation policy.

Virtual Appointment Policy

Please join your virtual appointment on time from a location where you have adequate privacy, lighting, and a reliable internet connection.

Clients are responsible for having the necessary internet connection, camera, microphone, and device required to participate in the appointment.

If technical difficulties on the client's side significantly delay or prevent the appointment, we will make reasonable efforts to accommodate the remaining appointment time; however, additional appointment time cannot be guaranteed.

If a technical issue on PoreInfusion's side prevents the appointment from taking place, we will reschedule the appointment at no additional charge.

Virtual appointments are educational skincare and acne consultations and are not medical appointments or telemedicine services.

Add-On Services

Add-on services require additional appointment time and are reserved specifically for you.

If you book an appointment with an additional service and decide to remove the add-on at the time of your appointment, you may still be responsible for the originally scheduled appointment price because that additional time was reserved and could not be offered to another client.

Client Health & Treatment Disclosure

For your safety, you are responsible for providing complete and accurate information regarding your health history, medications, allergies, skincare products, supplements, and previous treatments.

Please notify PoreInfusion before your appointment if there have been any significant changes since your previous visit, including:

• New prescription or over-the-counter medications
• Prescription retinoids or acne medications
• Pregnancy or breastfeeding
• Allergies or sensitivities
• New medical conditions
• Recent cosmetic or medical procedures
• Injectable treatments
• Chemical peels, laser treatments, or other resurfacing procedures
• New skincare products or active ingredients
• Recent adverse skin reactions
• Significant changes in the condition of your skin

Failure to disclose relevant information may increase the risk of irritation or an adverse reaction.

Treatment Safety & Right to Modify Treatment

Your safety and the health of your skin come first.

PoreInfusion reserves the right to modify, postpone, or decline a service when we believe the scheduled service may not be appropriate for the current condition of your skin.

This may include, but is not limited to, active irritation, open wounds, infection, significant inflammation, sunburn, recent procedures, medication contraindications, or other circumstances that may make treatment inappropriate.

Children & Guests

To maintain a safe, quiet, and private treatment environment, we ask that clients do not bring children or additional guests to their appointments unless arrangements have been approved in advance.

Product Recommendations

Your esthetician may recommend skincare and wellness products as part of your individualized home-care plan.

It is your responsibility to use products according to the instructions provided and to notify us if you experience unexpected irritation or sensitivity.

Discontinue use of a product if you experience a significant adverse reaction and contact PoreInfusion for guidance. Seek appropriate medical care for severe or concerning reactions.

Product purchases are subject to the separate return, exchange, shipping, and refund policies applicable at the time of purchase.

Service Refunds

Payments for completed treatments, consultations, and virtual appointments are non-refundable.

Because our services involve professional time, expertise, preparation, and personalized recommendations, we cannot guarantee a particular outcome or provide refunds based solely on individual results.

Progress Documentation

Progress photographs are an important part of the PoreInfusion approach and allow us to accurately evaluate changes in your skin throughout your treatment or acne-clearing journey.

By working with PoreInfusion, you understand and agree that we will need to take photographs during in-office appointments or receive photographs from you for virtual appointments in order to properly evaluate your skin, monitor your progress, compare changes over time, and make appropriate adjustments to your skincare recommendations.

You agree to provide clear, current progress photographs when requested. These photographs become part of your client records and may be reviewed by PoreInfusion for treatment planning, progress evaluation, professional training, and educational purposes.

PoreInfusion may also use progress photographs for educational, marketing, advertising, and promotional purposes.

By signing these Practice Policies, you acknowledge that progress photography is an important part of our ability to evaluate and support your skin and consent to PoreInfusion taking, receiving, storing, and using your progress photographs as described above.

Communication

PoreInfusion strives to provide appropriate support to clients between scheduled appointments.

However, email, telephone, text, or social-media communication should not be used for medical emergencies or urgent medical concerns.

PoreInfusion does not provide medical diagnosis or emergency medical care.

Questions requiring an extensive review of your skincare routine, health history, acne progression, or treatment plan may require a scheduled consultation or follow-up appointment.

Changes to Practice Policies

PoreInfusion reserves the right to update its practice policies, pricing, services, appointment procedures, and cancellation requirements when necessary.

Clients will be subject to the policies in effect at the time of their appointment.

Client Acknowledgment & Payment Authorization

By signing below, I acknowledge that I have read and understand the PoreInfusion Practice Policies and agree to abide by them.

I understand PoreInfusion's cancellation, rescheduling, late-arrival, and no-show policies.

I understand that PoreInfusion provides esthetic, skincare, acne-management, and educational services and does not provide medical diagnosis or medical treatment.

I understand that individual skincare results cannot be guaranteed.

I authorize PoreInfusion to charge the credit or debit card I have provided or have on file for appointment fees and applicable late-cancellation or no-show charges specifically described in these Practice Policies.