Tour Guanacaste Costa Rica Waiver

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The Client acknowledges that the nature of Product tours is adventurous and may involve a significant amount of risk to the Clients’ health and/or safety. The Client hereby assumes all such risk and does hereby release Tour Guanacaste from all claims and causes of action arising from any damages or injuries or death resulting from these risks inherent in travel, visiting foreign destinations, and participating in adventurous activities such as those included in product itineraries.

Accommodation, transportation, activities and excursions, and other components of Tour Guanacaste products will be arranged by Tour Guanacaste with suppliers local to the region where the product operates, who may themselves engage the services of local operators and/or sub-contractors. Standards of hygiene, accommodation, and transport in some countries where Product tours take place are often lower than comparable standards than what the Client may reasonably expect in their home country or region. Tour Guanacaste at all times endeavors to appoint reputable and competent local suppliers and to comply with all applicable laws and regulations concerning health and safety in the regions where product tours operate. The terms and conditions of all suppliers of product components will be applicable to the product component provided by such supplier and are expressly incorporated into these Terms and Conditions. These may limit or exclude the liability of the supplier. The liability of Tour Guanacaste will not exceed that of any supplier of any product component. The components that make up each product tour shall be regarded as having been satisfactorily performed and delivered solely in reference to the regulations and laws concerning health and safety in the applicable jurisdiction where such component is operated.

The Client acknowledges by booking a product and/or agreeing to travel with Tour Guanacaste that the nature of this type of travel requires considerable flexibility and acknowledges that they will permit reasonable alterations to the product and/or itinerary by Tour Guanacaste. The Client acknowledges their understanding of the route, schedules, itineraries, amenities, and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the product will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of Tour Guanacaste.

At all times the decision of Tour Guanacaste’ Tour Leader or other designated representative will be final on all matters regarding the safety and well being of the clients and operational requirements of the product tour. By traveling with Tour Guanacaste, the client agrees to abide by the authority of the tour leader or designated representative. The client must at all times strictly comply with all applicable laws and regulations of all countries and regions visited on the applicable product tour. If the client is affected by any condition, medical or otherwise, that might affect client’s ability to travel or participate in adventure travel activities, client’s enjoyment of the product tour being booked, the ability to travel or enjoyment of any other clients on the product tour, or the treatment to be administered to the client in any emergency situation, the client must advise Tour Guanacaste at the time of booking and complete a medical form provided by Tour Guanacaste, along with any other documents reasonably requested by Tour Guanacaste to ensure the health and safety of all clients who travel with Tour Guanacaste.

Clients agree that they are responsible for any costs incurred by Tour Guanacaste, Tour Guanacaste’ suppliers, or Tour Guanacaste’ partners, as a result of damage, destruction, theft, or excess cleaning fees related to client’s accommodation, transport, rentals, or other use of facilities while on Tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or a Tour Guanacaste’ representative as soon as possible upon discovery by the client.

Client agrees to take all prudent measures in relation to their own safety while on any Tour Guanacaste tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings in relation to client health and safety. Tour Guanacaste shall not be liable for any failure on the client’s part to comply with this paragraph.
Tours and activities are quoted in USD cash. Please bring cash payment to your tour start point. An additional fee will be required to be charged to process credit card payments. Customers may also be asked to provide a copy of a government issued photo ID.

Neither Tour Guanacaste nor its authorized agents shall offer or pay any discounts or refunds for missed or unused services that were missed or unused by the client due to no fault of Tour Guanacaste, its agents, or representatives. Neither Tour Guanacaste nor its authorized agents shall offer or pay any discounts or refunds for missed or unused services due to weather conditions. Cancelation policy: Neither Tour Guanacaste nor its authorized agents shall cancel tours, activities or transportation unless conditions are deemed otherwise by Tour Guanacaste as unsafe to operate.

Credit Card payments are final. Client agrees not to initiate any type of credit card dispute or chargeback. Open disputes shall be retracted and closed immediately in favour of Tour Guanacaste and/or it's agents and representatives. The client acknowledges that if a credit card dispute or chargeback is opened: the client, cardholder and issuing bank will be held responsible for any fees and penalties related to the recovery of the charged back funds. These fees include time spent, court, legal and collection fees, interest payments on the full amount, travel expenses and accommodation necessary to dispute chargeback, penalties and fines and all and any other costs associated with defending against and disputing the chargeback.

Customers agree to at all times act in good faith regarding communication with the provider. If a dispute arises, the customer agrees to communicate this to Tour Guanacaste and the tour provider immediately. Customer agrees to give Tour Guanacaste reasonable time to resolve any issues. Customers acknowledge and agree to enter into a "Fair Dialogue" before posting any negative opinions of the company on user-generated social media platforms. "Fair Dialogue" is a respectful, structured way of handling and resolving the differences of opinion that can occur before, during or after tours, activities and/or transportation.

The client gives permission to take and use photographic and moving images, pictures and videos of tour products offered including individual and group participation in activities and to use client photographic or moving image likeness for marketing purposes. Client does agree that the above mentioned photographs and any reproductions shall be deemed to represent an imaginary person, and further agree that the Photographer or any person authorized by or acting on his or her behalf may use the above mentioned photographs or any reproductions of them for any advertising purposes or for the purpose of illustrating any wording, and agree that no such wording shall be considered to be attributed to them personally. Client undertakes not to prosecute or to institute proceedings, claims or demands against either the photographer or his or her agents in respect of any usage of the above mentioned photographs. Client releases the photographer named above from all claims and liability relating to images, video or photographs taken of them.

Customer, client and or guests acknowledge that the "service" being provided is that of customer service, tourism and concierge services. The guest acknowledges that all and any confidential pricing and privileged customer service and concierge email, chat, phone and all other communications are considered to be part of the "service being provided". By requesting and or booking an activity the client understands that the service provided takes place at a certain point in time and cannot be reversed. The service includes time spent on or by our booking platforms, systems and/or with concierge representatives in the performance of their assigned duties. The services provided include but are not limited to electronic communication with guests, arrangement of tours and activities, preparation of directions, preparation of details and instructions, checking on availability, confirming tours, transport and activities, communication with tour guides and activity providers, follow up service and any other time based communication and/or service related to the continuing or ongoing organization of the client/ guest activities, tours, transportation and/or any other service the client requests. The client understands and agrees that by requesting, using and engaging in the customer "service" the client's understanding of that service and provisions that service is considered as "has" and having "been provided".

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First Participant's Name

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First Participant's Date of Birth*

First Participant's Signature*

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Second Participant's Name

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Middle Name

Last Name*

Second Participant's Date of Birth*

Third Participant's Name

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Third Participant's Date of Birth*

Fourth Participant's Name

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Fourth Participant's Date of Birth*

Fifth Participant's Name

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Fifth Participant's Date of Birth*

Sixth Participant's Name

First Name*

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Sixth Participant's Date of Birth*

Seventh Participant's Name

First Name*

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Seventh Participant's Date of Birth*

Eighth Participant's Name

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Eighth Participant's Date of Birth*

Ninth Participant's Name

First Name*

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Last Name*

Ninth Participant's Date of Birth*

Tenth Participant's Name

First Name*

Middle Name

Last Name*

Tenth Participant's Date of Birth*

Address

Address Line 1:

Street address, P.O. box, company name, c/o

Address Line 2:

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Parent or Guardian's Email Address

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Emergency Contact

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Parent or Guardian's Driver's License / ID Card

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Last 4 digits of Credit Card used for booking.

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Please upload a Government issued photo ID.

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Parent(s) or court-appointed legal guardian(s) must sign for any participating minor (those under 18 years of age) and agree that they and the minor are subject to all the terms of this document, as set forth above.

Parent or Guardian's Name

First Name*

Middle Name

Last Name*

Phone*

Parent or Guardian's Date of Birth*

Parent or Guardian's Signature*

Type Signature

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Electronic Signature Consent*

By checking here, you are consenting to the use of your electronic signature in lieu of an original signature on paper. You have the right to request that you sign a paper copy instead. By checking here, you are waiving that right. After consent, you may, upon written request to us, obtain a paper copy of an electronic record. No fee will be charged for such copy and no special hardware or software is required to view it. Your agreement to use an electronic signature with us for any documents will continue until such time as you notify us in writing that you no longer wish to use an electronic signature. There is no penalty for withdrawing your consent. You should always make sure that we have a current email address in order to contact you regarding any changes, if necessary.

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