Class Schedules and Consultation
Efficient scheduling at BASA means that it is important for students to arrive on time for their lessons. Additionally, in order to detail progress and homework (as well as model social conversation), each class lasts 28 minutes with the final two minutes reserved for conversation with parents. Dialogue and engagement are important aspects of classes at BASA, and we encourage all parents to participate. In order to ensure classes run on time, instructors do not have more than two minutes to speak with parents. If you would like to discuss something in depth, we recommend that you initiate the conversation at the beginning of the class or contact the office by phone or email, and the instructor will be happy to respond promptly. We encourage all parents and students to bring forward any comments or concerns.
At the beginning of your first session, we will provide a schedule of your classes. We ask that you check this schedule to ensure that you will be able to attend every class. If you plan to miss a class, please inform your instructor. Make-up classes will be offered at the discretion and availability of the instructor, but are not guaranteed; and there will be no make-up classes offered for sessions missed in the last two weeks of each term.
In the event that your teacher is absent, we reserve the right to arrange for another instructor to deliver your lesson at your regular class time without prior notice. If we are unable to arrange for another instructor to deliver the lesson at your regular class time, and your class is cancelled as a result, we guarantee that your class will be made up at an alternate time. If we are unable to schedule a makeup class by the end of term, you will receive a tuition credit for the cost of that class. Credits will be added to your account after the term is completed.
All tuition is due at the time of registration. We are able to accept tuition in the form of cheque or cash; unfortunately, at this time we cannot accept credit cards. Returned cheques will be subject to a $25 administration fee.
If you wish to cancel your class spot, up to two weeks before the start date we will refund your tuition, minus a $100 fee. No refunds will be issued for cancellations within 2 weeks of class start, or after classes have begun. Deposits made to reserve class spots are non-refundable and can only be used towards the following term's tuition unless otherwise specified. For specific class cancellation/refund dates and details please speak to administration.
Tuition credit may be transferred between members of the same family, but not between families.
The parking lot adjacent to the building has specific spots allocated to BASA. If you are coming to BASA Monday-Friday before 5:00 PM, please park in the designated spots. If you are coming to class Monday-Friday after 5:00 PM, or any time on the weekend, you are welcome to park in any of the spots. Alternatively, there is plenty of street parking available, please refer to street signage and meters for restrictions. Please note parking regulations are strictly enforced and vehicles parked incorrectly will be towed.
Towards the end of each term, BASA administration will provide you with a schedule of classes for the next term. This schedule has specific instructions on how our re-registration process works. It also indicates your desire to re-register at the same day and time or to alter your class’ day or time. In order to secure priority placement, please ensure payment is made to the front desk by the stated deadline.
Change of Personal Information
For a variety of reasons, it is important that we be able to contact you. Please keep us up-to-date with any changes in address, phone number, email, et cetera.
Creative Voices Classes
For the duration of a Creative Voices class, a student's parent or guardian must remain in the BASA lobby or lounge. Some of our Creative Voices classes come with supporting Private Lessons. If you would like to opt out of the private lessons, please let us know 1 month before the start of the term. After this deadline, it will not be possible to opt out.
BASA instructors will consider requests for reference letters, with a minimum of three weeks’ notice. If you require the reference letter to be in a specific form, please provide the instructor with the necessary paperwork at the time of your request. In addition, we require students to have taken classes at BASA for at least one term before we are able to consider providing them with a letter of reference.
If you require any further information or clarification on any of this information, please speak with your instructor or a member of the administration team.
I certify that I understand and agree to all policies and guidelines listed above.