PROTECTING YOUR PRIVACY

At Boulder Hut Limited (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.boulderhut.com you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Boulder Hut Limited of Unit 1 Olympic Park, Poole Hall Road, Ellesmere Port, Cheshire, CH66 1ST.

INFORMATION WE MAY COLLECT FROM YOU


We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site www.boulderhut.com (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy: http://www.boulderhut.co.uk/cookies-policy/

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form OR registration form);
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in CH1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • [Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.]

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Boulder Hut Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Boulder Hut Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at info@boulderhut.com OR Unit 1 Olympic Park, Poole Hall Road, Ellesmere Port, Cheshire, CH66 1ST.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be directed to info@boulderhut.com OR Unit 1 Olympic Park, Poole Hall Road, Ellesmere Port, Cheshire, CH66 1ST.

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CONDITIONS OF USE FOR BOULDER HUT


Review Boulder Hut's Privacy Policy

BMC Participation statement - “The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.”

Boulder Hut is an artificial bouldering environment. The risks involved are no less serious than when climbing outside on a crag or mountain. There is an additional risk that bolt-on holds can spin or break. Should a hold spin or break please immediately inform a member of staff.

The soft flooring under the bouldering walls is designed to provide a more comfortable landing for climbers falling or jumping from the bouldering wall. THE SOFT FLOORING DOES NOT GUARANTEE YOUR SAFETY. Uncontrolled falls are likely to result in injuries to yourself or others.

Climbing beyond your capabilities on any wall is likely to result in a fall. Any fall may result in an injury despite the safety systems in place to avoid it. You must make your own assessment of the risks whenever you climb.

Our Duty of Care - The rules of the climbing centre set out below are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we, as operators, owe to you, the customer, by law. As such they are not negotiable and if you are not prepared to abide by them then the staff must politely ask you to leave.

Your Duty of Care - You also have a duty of care to act responsibly towards the other users of the centre. Statements of ‘Good Practice’ are posted around the centre adjacent to the relevant facilities. These describe the accepted methods of use and how customers would normally be expected to behave towards each other.

Unsupervised Climbing- Before you climb without supervision the centre expects you to be competent in the basic safety knowledge required to use the centre:

  • Avoid uncontrolled falls. Descend either by down-climbing or at least a controlled fall
  • Keep the mat free of objects and obstructions like bags, clothing, chalk bags, brushes, bottles, keys etc.
  • Do not sit or stand under the wall when people are bouldering
  • Spotting involves helping someone to control their fall, not trying to catch them. Do not attempt to spot someone unless you feel confident to do it properly. Make sure the climber wants you to spot them
  • You are required to register to say that you know how to use the equipment, that you are prepared to abide by the Rules and that you understand the risks involved in your participation
  • Anyone who wishes to climb must first register. They will be recorded as a supervised or unsupervised climber. Supervised members must be signed in and supervised by an Over 18 unsupervised member at all times whilst in the centre

Autobelays - Anyone wishing to use the Auto belays must inform a staff member the first time they wish to use them. Before you climb on the Auto belays Unsupervised, you must be competent in the basic safety knowledge required to use them safely:

  • You MUST have been signed off at Reception to use the Auto Belays
  • Check the climbing harness is correctly fitted and tightened
  • Check Auto Belay operation by pulling out a short section and allowing it to retract
  • Check the carabiner from the Auto Belay line is connected to the designated loop on the climbing harness and the gate is properly closed
  • Ensure the carabiner latch gate is facing away from the climber
  • Never climb alongside or above the Auto Belay
  • Never start descent from above the Auto Belay
  • Prior to descent, ensure descent path and landing area are free of people and obstructions
  • Always descend feet first using feet to fend off obstacles and prepare for landing
  • If the Auto Belay line fails to retract during climbing stop climbing immediately and request assistance

Unsupervised Climbing - Staff will provide whatever help and advice they can, but instruction in the use of equipment or climbing techniques will only be provided where it has been booked and paid for in advance. If you are not confident in the use of any climbing equipment or technique, then do not attempt to use it without the supervision of someone who is competent to do so.

Supervised Climbing - An adult who has registered as an Over 18 Unsupervised member at the centre may supervise up to two novice climbers as long as they are prepared to take full responsibility for the safety of those people. Groups of three or more novices must only be supervised by an instructor holding the relevant Mountain Leader Training qualification. I certify that all the information on this form is correct. I understand that this child is not allowed to climb unsupervised and must be supervised at all times by an Adult Unsupervised Member (Over 18 years of age) or a Boulder Hut Instructor.

Under 18s - All children in the centre must be supervised by an Over 18 Unsupervised member unless they have been assessed by the management and registered for unsupervised climbing, which is authorised by parents. This can only happen for those 14 or over.

RULES OF THE WALL

General Safety:

  • Report to reception on each visit before you climb
  • You must exercise care, common sense and self-preservation at all times
  • Report any problems with the walls, equipment or other climbers’ behaviour to a member of staff immediately
  • Be aware of the other climbers around you and how your actions will affect them
  • Do not distract people while they are climbing
  • Stand well back from the climbing walls unless you are spotting a climber. Never stand directly under someone who is climbing

Bouldering

  • Always climb within your capabilities and descend by down climbing or at the very least, a controlled fall
  • Never climb directly above or below another climber
  • Do not climb over the top, unless in the marked zone to use the slide to descend
  • Watch out for falling climbers
  • Keep all belongings off the mat excluding chalk bags

Autobelays

  • Only use the Autobelays if you are signed off to use them
  • Supervised Under 18s and Supervised Over 18s must be supervised at all times whilst using the Auto Belays
  • Check Auto Belay operation by pulling out a short section and allowing it to retract
  • If the Auto Belay line fails to retract during climbing stop climbing immediately and request assistance
  • Never climb alongside or above the Auto Belay
  • Never start descent from above the Auto Belay
  • Do not stand or walk under someone using an Auto Belay
  • Always descend feet first using feet to fend off obstacles and prepare for landing

I confirm that I understand the conditions of use and rules laid out above and realise that failure to comply with the rules and conditions of use could result in injury to myself or others and expulsion from Boulder Hut.

UNSUPERVISED CLIMBING

I certify that all the information on this form is correct. I understand that I am now being signed off to climb unsupervised at Boulder Hut.

I HAVE HAD SUFFICIENT OPPORTUNITY TO READ THIS ENTIRE DOCUMENT. I HAVE READ AND UNDERSTOOD IT, AND I AGREE TO BE BOUND BY ITS TERMS. Declaration of fitness and fact I certify that to the best of my knowledge that I (or this child) does not suffer from a medical condition which might have the effect of making it more likely that I be involved in an accident which could result in injury to themselves or others, I also confirm that the above information is correct and if any information changes I will notify the centre.

I agree with the above terms

Date: November 20, 2018

First Participant's Name

First Name*

Middle Name

Last Name*

Phone*
First Participant's Date of Birth*
First Participant's Information
Do you understand that failure to exercise due care could result in your injury or death?*
Do you understand the matting under the walls does not guarantee your safety?*
Do you confirm you have watched the safety video and agree to keep to the Boulder Hut rules?*
Do you have any questions?*

(If yes, please speak with a member of the team.)

Does this climber have any medical problems you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy).*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A) *
First Participant's Signature*
Second Participant's Name

First Name*

Middle Name

Last Name*
Second Participant's Date of Birth*
Second Participant's Information
Do you understand that failure to exercise due care could result in your injury or death?*
Do you understand the matting under the walls does not guarantee your safety?*
Do you confirm you have watched the safety video and agree to keep to the Boulder Hut rules?*
Do you have any questions?*

(If yes, please speak with a member of the team.)

Does this climber have any medical problems you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy).*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A) *
Third Participant's Name

First Name*

Middle Name

Last Name*
Third Participant's Date of Birth*
Third Participant's Information
Do you understand that failure to exercise due care could result in your injury or death?*
Do you understand the matting under the walls does not guarantee your safety?*
Do you confirm you have watched the safety video and agree to keep to the Boulder Hut rules?*
Do you have any questions?*

(If yes, please speak with a member of the team.)

Does this climber have any medical problems you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy).*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A) *
Fourth Participant's Name

First Name*

Middle Name

Last Name*
Fourth Participant's Date of Birth*
Fourth Participant's Information
Do you understand that failure to exercise due care could result in your injury or death?*
Do you understand the matting under the walls does not guarantee your safety?*
Do you confirm you have watched the safety video and agree to keep to the Boulder Hut rules?*
Do you have any questions?*

(If yes, please speak with a member of the team.)

Does this climber have any medical problems you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy).*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A) *
Fifth Participant's Name

First Name*

Middle Name

Last Name*
Fifth Participant's Date of Birth*
Fifth Participant's Information
Do you understand that failure to exercise due care could result in your injury or death?*
Do you understand the matting under the walls does not guarantee your safety?*
Do you confirm you have watched the safety video and agree to keep to the Boulder Hut rules?*
Do you have any questions?*

(If yes, please speak with a member of the team.)

Does this climber have any medical problems you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy).*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A) *
Sixth Participant's Name

First Name*

Middle Name

Last Name*
Sixth Participant's Date of Birth*
Sixth Participant's Information
Do you understand that failure to exercise due care could result in your injury or death?*
Do you understand the matting under the walls does not guarantee your safety?*
Do you confirm you have watched the safety video and agree to keep to the Boulder Hut rules?*
Do you have any questions?*

(If yes, please speak with a member of the team.)

Does this climber have any medical problems you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy).*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A) *
Seventh Participant's Name

First Name*

Middle Name

Last Name*
Seventh Participant's Date of Birth*
Seventh Participant's Information
Do you understand that failure to exercise due care could result in your injury or death?*
Do you understand the matting under the walls does not guarantee your safety?*
Do you confirm you have watched the safety video and agree to keep to the Boulder Hut rules?*
Do you have any questions?*

(If yes, please speak with a member of the team.)

Does this climber have any medical problems you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy).*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A) *
Eighth Participant's Name

First Name*

Middle Name

Last Name*
Eighth Participant's Date of Birth*
Eighth Participant's Information
Do you understand that failure to exercise due care could result in your injury or death?*
Do you understand the matting under the walls does not guarantee your safety?*
Do you confirm you have watched the safety video and agree to keep to the Boulder Hut rules?*
Do you have any questions?*

(If yes, please speak with a member of the team.)

Does this climber have any medical problems you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy).*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A) *
Ninth Participant's Name

First Name*

Middle Name

Last Name*
Ninth Participant's Date of Birth*
Ninth Participant's Information
Do you understand that failure to exercise due care could result in your injury or death?*
Do you understand the matting under the walls does not guarantee your safety?*
Do you confirm you have watched the safety video and agree to keep to the Boulder Hut rules?*
Do you have any questions?*

(If yes, please speak with a member of the team.)

Does this climber have any medical problems you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy).*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A) *
Tenth Participant's Name

First Name*

Middle Name

Last Name*
Tenth Participant's Date of Birth*
Tenth Participant's Information
Do you understand that failure to exercise due care could result in your injury or death?*
Do you understand the matting under the walls does not guarantee your safety?*
Do you confirm you have watched the safety video and agree to keep to the Boulder Hut rules?*
Do you have any questions?*

(If yes, please speak with a member of the team.)

Does this climber have any medical problems you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy).*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A) *
Participant's Address
Address Line 1:*
Street address, P.O. box, company name, c/o
Address Line 2:
Apartment, suite, unit, building, floor, etc.
Country:*
City:*
State/Province:*
Zip/Postal:*
Parent or Guardian's Email Address

Email*

Confirm Email*
Check to to subscribe to our newsletter & promotions.
Emergency Contact

Emergency Contact's Name*

Emergency Contact's Phone Number*
Parent(s) or court-appointed legal guardian(s) must sign for any participating minor (those under 18 years of age) and agree that they and the minor are subject to all the terms of this document, as set forth above.
Parent or Guardian's Name

First Name*

Middle Name

Last Name*

Relationship*

Phone*
Parent or Guardian's Date of Birth*
Parent or Guardian's Information
Do you understand that failure to exercise due care could result in your injury or death?*
Do you understand the matting under the walls does not guarantee your safety?*
Do you confirm you have watched the safety video and agree to keep to the Boulder Hut rules?*
Do you have any questions?*

(If yes, please speak with a member of the team.)

Does this climber have any medical problems you feel we should know about? (e.g. Disability, Asthma, Diabetes, Epilepsy).*

If yes, please explain:

Please include details of any medicines being taken and any allergies e.g. penicillin, plasters etc. (if this does not apply then please put N/A) *
Parent or Guardian's Signature*
Electronic Signature Consent*
By checking here, you are consenting to the use of your electronic signature in lieu of an original signature on paper. You have the right to request that you sign a paper copy instead. By checking here, you are waiving that right. After consent, you may, upon written request to us, obtain a paper copy of an electronic record. No fee will be charged for such copy and no special hardware or software is required to view it. Your agreement to use an electronic signature with us for any documents will continue until such time as you notify us in writing that you no longer wish to use an electronic signature. There is no penalty for withdrawing your consent. You should always make sure that we have a current email address in order to contact you regarding any changes, if necessary.


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