COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION
Personal Information about staff and customers is necessary for the safe, effective and efficient commercial operation of Jungle Cat World, in particular, for such programs as Safari Zoo Camp. This policy, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), strives to govern the collection, use and disclosure of personal information in a manner that recognizes the right of privacy of individuals with respect to their personal information.
COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION
Jungle Cat World will collect, use or disclose personal information in the course of a commercial activity only for purposes that a reasonable person would consider are appropriate in the circumstances and to the extent necessary to complete that activity. Information will be used only for the purpose for which it was submitted/collected for and will not be shared, sold, or loaned to any one or any business.
PURPOSE FOR COLLECTING INFORMATION
Reasons for Jungle Cat World to acquire personal information are:
PROTECTION AND SECURITY OF PERSONAL INFORMATION
It is the responsibility of management to protect, in accordance with this policy, personal information.
If Jungle Cat World transfers personal information to a third party for processing, the zoo will ensure that the third party provides a level of protection to that information that is comparable to the level of protection mandated by this policy and provided by Jungle Cat World.
The following security safeguards will be used to protect personal information against loss or theft, as well as against unauthorized access, disclosure, copying, use, or modification:
* Sometimes management must relay personal information to staff that is deemed necessary to complete a specific task or job safely and effectively. An example of this is a summer camp counsellor being advised of a medical condition that one of the campers have. Management must use careful consideration any time personal information is passed on by word-of-mouth. Staff are forbidden to share any personal information, that was entrusted to them by Jungle Cat World and/or management, with others.
INFORMATION USE AND DISCLOSURE WITHOUT KNOWLEDGE OF CONSENT
Jungle Cat World may, without the knowledge or consent of the individual, use personal information only if:
COMPLAINTS, ENQUIRIES AND REQUESTS
Jungle Cat World shall inform individuals who make enquiries or lodge complaints about matters covered by this policy of the existence of the following procedures:
Individuals who have complaints or questions concerning any of the matters covered by this policy, or who wish to gain access to personal information in the possession of Jungle Cat World, may do so by addressing their complaints, enquiries or requests in writing to: Jungle Cat World, 3667 Concession 6, Orono, ON, L0B 1M0.
This written complaint, enquiry or request must include sufficient information to permit Jungle Cat World to provide an account of the existence, use, and disclosure of personal information. The information so included shall only be used for the purpose of dealing with the complaint, enquiry or request.
The Director shall investigate all complaints. If a complaint is found to be justified, Jungle Cat World shall take appropriate measures, including, if necessary, amending its policies, practices and records and, where appropriate, shall transmit any amended records to third parties having copies of those records.
The Director will respond in writing to the complaint, enquiry or request within 20 working days and in a form that is easily understandable. Depending on the nature of the complaint, enquiry or request, the Director's response shall include the following information:
If following this response the individual demonstrates in writing that the information being held is inaccurate or incomplete, the Director will correct or complete the information being held and report to the individual in writing that this was done. If changes or additions requested by the individual are not made, the Director will so report to the individual in writing.
If the Director's response, including the response contemplated in the immediately preceding paragraph, is not accepted by the individual, and the individual so informs the Director in writing, the substance of the unresolved issues shall be recorded and, when appropriate, the existence of the unresolved issues shall be transmitted to third parties having access to the information in question.
STAFF TRAINING AND PUBLIC ACCESSIBILITY TO THIS POLICY
Jungle Cat World shall make its employees aware of the importance of maintaining the confidentiality of personal information and shall advise them of the existence of this policy and its application to the collection, use and disclosure of personal information.
A copy of this policy shall be posted on the Jungle Cat World and Safari Zoo Camp web site so that all employees and all interested individuals will have access to the zoo’s policies and procedures concerning personal information.
RETENTION AND DESTRUCTION OF PERSONAL INFORMATION
Personal information shall be retained for a maximum of seven fiscal years following the fiscal year in which the personal information is collected, except for such information that may be stored electronically in a database (eg- CampBrain) or in any other financial or fund raising systems. Information, which is no longer required, shall be destroyed, erased, or made anonymous in a manner that will prevent unauthorized parties from gaining access to the information. Paper copies of such information shall be shredded and electronic records shall be erased in order to comply with this requirement.