Privacy Policy Notice
For: The Climbing Academy Ltd & Undercover Rock Ltd

THE CLIMBING ACADEMY LTD & UNDERCOVER ROCK LTD (“TCA”, “UCR”, “we”, “us”) (registered company numbers 06388121 & 02599639) are committed to protecting your privacy. At all times we aim to respect any personal information you share with us, or that we receive from others, and keep it safe. This Privacy Notice (“Notice”) sets out our data processing practices and your rights and options regarding the ways in which your personal information is used and collected (including through our websites – www.theclimbingacademy.com & www.undercover-rock.com).

This Notice contains important information about your personal rights to privacy. Please read it carefully to understand how we use your personal information.

Please note that this notice applies to both our customers and our staff and as such may make reference to types of information only relevant to one or other of those groups.

The provision of your personal information to us is voluntary. However, without providing us with your personal information, your use of our services or your interaction with us may be impaired. For example, you may be unable to sign up as a member, or make an online booking.

Contents of this policy:

Privacy Policy Notice

For: The Climbing Academy Ltd & Undercover Rock Ltd

Contents of this policy:

1.     We collect personal information about you:

a.     When you give it to us directly

b.     When we obtain it indirectly

c.     When it is available publicly

d.     When you visit our website

2.     What personal information do we use?

Do we process special categories of data?

3.     How and why will we use your personal information?

4.     Lawful bases

5.     Communications for marketing/promotional purposes

6.     Children’s personal information

7.     How long do we keep your personal information?

8.     Will we share your personal information?

9.     Security/storage of and access to your personal information

10.  International Data Transfers

11.  Exercising your Rights

12.  Changes to this Notice

13.  Links and third parties

14.  How to contact us

 

1.     We collect personal information about you:
a.     When you give it to us directly

For example, personal information that you submit through our website by making a booking to use our facilities, registering as a member or signing up for our email newsletter; or personal information that you give to us when you communicate with us by email, phone or letter.

b.     When we obtain it indirectly

For example, your personal information may be shared with us by third parties including, for example, the Association of Climbing Walls (Britain) Limited (“ABC”), an organisation established to promote safe management practices in climbing walls of which we are a member; third party service providers; analytics providers and search information providers. To the extent we have not done so already, we will notify you when we receive personal information about you from them and tell you how and why we intend to use that personal information.

c.     When it is available publicly

Your personal information may be available to us from external publicly available sources. For example, depending on your privacy settings for social media services, we may access information from those accounts or services (for example when you choose to interact with us via Facebook, Instagram, Twitter and Google).

d.     When you visit our website

When you visit our website, we automatically collect the following types of personal information:

(a)   Technical information, including the internet protocol (IP) address used to connect your device to the internet, browser type and version, time zone setting, browser plug-in types and versions and operating systems and platforms.

(b)   Information about your visit to the websites, including the uniform resource locator (URL) clickstream to, through and from the website (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, referral sources, page interaction information (such as scrolling and clicks) and methods used to browse away from the page.

[We may collect and use your personal information by using cookies on our website – please see our Cookie Policy Notice].

In general, we may combine your personal information from these different sources set out in a-d above, for the purposes set out in this Notice.

2.     What personal information do we use?

We may collect, store and otherwise process the following kinds of personal information :

a.     your name and contact details including postal address, telephone number, email address, emergency contact details and, where applicable, social media identity;

b.     your date of birth and gender;

c.     your financial information, such as bank details and/or credit/debit card details, where this is done, it is kept in a secure and limited way, or it is held for us by a regulated financial services provider (for example Worldpay, Stripe);

d.     information about your computer/mobile device and your visits to and use of our websites, including, for example, your IP address and geographical location;

e.     personal descriptions and photographs;

f.      details of your qualifications/experience;

g.     information about your level of fitness & climbing performance

and/or any other personal information which we obtain as per paragraph 1.

Do we process special categories of data?

The EU General Data Protection Regulation (“GDPR”) recognises certain categories of personal information as sensitive and therefore requiring more protection, for example information about your health, ethnicity and religious beliefs.

In certain situations, TCA/UCR may collect and/or use these special categories of data (for example, information on climbers’ medical conditions relevant to their use of our facilities or on external expeditions organised by us). We will only process these special categories of data if there is a valid reason for doing so and where the GDPR allows us to do so.

 

3.     How and why will we use your personal information?

Your personal information, however provided to us, will be used for the purposes specified in this Notice. In particular, we may use your personal information:

a.     to register you as a member of TCA/UCR;

b.     to allow you to make a booking to use our facilities;

c.     to otherwise provide you with services, products or information you have requested;

d.     to provide further information about our work, services or activities (where necessary, only where you have provided your consent to receive such information);

e.     to assist you with certification schemes, such as NICAS/NIBAS;

f.      to answer your questions/requests and communicate with you in general;

g.     to allow you to apply for a job or volunteer role with us;

h.     to manage relationships with our partners and service providers;

i.       to analyse and improve our work, services, activities, products or information (including our website), or for our internal records;

j.       to keep our facilities safe and secure;

k.     to run/administer the activities of the Wall, including our website, and ensure that content is presented in the most effective manner for you and for your device;

l.       to audit and/or administer our accounts;

m.    to satisfy legal obligations which are binding on us, for example in relation to regulatory, government and/or law enforcement bodies with whom we may work (for example requirements relating to the payment of tax or anti-money laundering);

n.     for the prevention of fraud or misuse of services; and/or

o.     for the establishment, defence and/or enforcement of legal claims.

p.    To use your emergency contact details in the advent of an emergency or accident.

 

4.     Lawful bases

The GDPR requires us to rely on one or more lawful bases to use your personal information. We consider the grounds listed below to be relevant:

Where you have provided your consent for us to use your personal information in a certain way (for example, we may ask for your consent to use your personal information to send you email newsletters, or to collect special categories of your personal information. Special categories of personal information are explained in paragraph 2 above).

Where necessary so that we can comply with a legal obligation to which we are subject (for example, where we are obliged to share your personal information with regulatory bodies which govern our work and services).

Where necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering a contract (for example, to provide you access to our facilities in return for your booking fee, admission fee or subscription).

Where it is in your/someone else’s vital interests (for example, in case of medical emergency suffered by a climber).

Where there is a legitimate interest in us doing so.

The GDPR allows us to collect and process your personal information if it is reasonably necessary to achieve our or others’ legitimate interests (as long as that processing is fair, balanced and does not unduly impact your rights as an individual).

In broad terms, our “legitimate interests” means the interests of running TCA and UCR as commercial entities and ensuring the best possible user experience.

When we process your personal information to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and on your rights under data protection laws. We will not use your personal information for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

5.     Communications for marketing/promotional purposes

We may use your contact details to provide you with information about our work, events, services and/or activities which we consider may be of interest to you (for example, about services you previously used, or events involving our, or other walls’, facilities).

Where we do this via email, SMS or telephone (where you are registered with the Telephone Preference Service), we will not do so without your prior consent (unless allowed to do so via applicable law).

Where you have provided us with your consent previously but do not wish to be contacted by us about our work, events, services and/or activities in the future, please let us know by using our online form found at theclimbingacademy.com/mytca or by emailing dpo@theclimbingacademy.com. You can opt out of receiving emails from TCA/UCR at any time by clicking the “unsubscribe” link at the bottom of our emails .

6.     Children’s personal information

When we process children’s personal information, we will not do so without their consent or, where required, the consent of a parent/guardian. We will always have in place appropriate safeguards to ensure that children’s personal information is handled with due care and in conjunction with our Safeguarding Children & Vulnerable Groups Policy.

7.     How long do we keep your personal information?

In general, unless still required in connection with the purpose(s) for which it was collected and/or processed, we remove your personal information from our records six years after the date it was collected. However, if before that date (i) your personal information is no longer required in connection with such purpose(s), (ii) we are no longer lawfully entitled to process it or (iii) you validly exercise your right of erasure (please see Section 11 below), we will remove it from our records at the relevant time. For further details on this please ask to see our Data Retention Policy.

If you request to receive no further contact from us, we may keep some basic information about you on our suppression list in order to comply with your request and avoid sending you unwanted materials in the future.

8.     Will we share your personal information?

We do not share, sell or rent your personal information to third parties for marketing purposes. However, in general we may disclose your personal information to selected third parties in order to achieve the purposes set out in this Notice. Where information is shared, only the minimum amount of information required for that purpose will be disclosed.

These parties may include (but are not limited to):

a.     The ABC and the ABC Training Trust;

b.     local government agencies;

c.     funding bodies such as Sport England and NGBs (eg. British Mountaineering Council);

d.     awarding bodies such as Mountain Training;

e.     other members of the ABC;

f.      healthcare professionals;

g.     providers of kit and equipment;

h.     suppliers and sub-contractors for the performance of any contract we enter into with them, for example IT service providers such as website hosts or cloud storage providers;

i.       professional service providers such as accountants and lawyers;

j.       parties assisting us with research to monitor the impact/effectiveness of our work, events, services and activities; and

k.     regulatory authorities, such as tax authorities;

l.       our insurers

In particular, we reserve the right to disclose your personal information to third parties:

in the event that we sell or buy any business or assets, in which case we will disclose your personal information to the (prospective) seller or buyer of such business or assets;

if substantially all of our assets are acquired by a third party, personal information held by us may be one of the transferred assets;

if we are under any legal or regulatory duty to do so; and/or

to protect the rights, property or safety of TCA/UCR, their personnel, users, visitors or others.

9.     Security/storage of and access to your personal information

TCA & UCR are committed to keeping your personal information safe and secure and we have appropriate and proportionate security policies and organisational and technical measures in place to help protect your information.

Your personal information is only accessible by appropriately trained staff, volunteers and contractors, and stored on secure servers which have features to prevent unauthorised access.

10.  International Data Transfers

Countries in the European Economic Area (“EEA”) all have the same level of data protection law as under the GDPR and, where practical, we will endeavour to use agencies and/or suppliers that operate within the EEA.

We may sometimes have a business need to use agencies and/or suppliers to process personal information on our behalf that operate outside the EEA. It is possible that personal information we collect from you will be transferred to and stored in a location outside the EEA, most typically, the United States.

Please note that some countries outside of the EEA have a lower standard of protection for personal information, including lower security requirements and fewer rights for individuals. Where your personal information is transferred, stored and/or otherwise processed outside the EEA in a country that does not offer an equivalent standard of protection to the EEA, we will take all reasonable steps necessary to ensure that the recipient implements appropriate safeguards (such as by entering into standard contractual clauses which have been approved by the European Commission) designed to protect your personal information and to ensure that your personal information is treated securely and in accordance with this Notice. If you have any questions about the transfer of your personal information, please contact us using the details below.

Unfortunately, no transmission of your personal information over the internet can be guaranteed to be 100% secure – however, once we have received your personal information, we will use strict procedures and security features to try and prevent unauthorised access.

11.  Exercising your Rights

Where we rely on your consent to use your personal information, you have the right to withdraw that consent at any time. This includes the right to ask us to stop using your personal information for marketing or fundraising purposes or to unsubscribe from our email list at any time. You also have the following rights:

a.     Right of access – you can write to us to ask for confirmation of what personal information we hold on you and to request a copy of that personal information. Provided we are satisfied that you are entitled to see the personal information requested and we have successfully confirmed your identity, we will provide you with your personal information subject to any exemptions that apply.

b.     Right of erasure – at your request we will delete your personal information from our records as far as we are required to do so. In many cases we would propose to suppress further communications with you, rather than delete it.

c.     Right of rectification – if you believe our records of your personal information are inaccurate, you have the right to ask for those records to be updated. You can also ask us to check the personal information we hold about you if you are unsure whether it is accurate/up to date.

d.     Right to restrict processing – you have the right to ask for processing of your personal information to be restricted if there is disagreement about its accuracy or legitimate usage.

e.     Right to object – you have the right to object to processing where we are (i) processing your personal information on the basis of the legitimate interests basis (see paragraph 4), (ii) using your personal information for direct marketing or (iii) using your information for statistical purposes.

f.      Right to data portability – to the extent required by the GDPR, where we are processing your personal information (that you have provided to us) either (i) by relying on your consent or (ii) because such processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contract, and in either case we are processing using automated means (i.e. with no human involvement), you may ask us to provide the personal information to you – or another service provider – in a machine-readable format.

g.     Rights related to automated decision-making – you have the right not to be subject to a decision based solely on automated processing of your personal information which produces legal or similarly significant effects on you, unless such a decision (i) is necessary to enter into/perform a contract between you and us/another organisation; (ii) is authorised by EU or Member State law to which TCA/UCR is subject (as long as that law offers you sufficient protection); or (iii) is based on your explicit consent.

Please note that some of these rights only apply in limited circumstances. For more information, we suggest that you contact us using the details in paragraph 14 below.

We encourage you to raise any concerns or complaints you have about the way we use your personal information by contacting us using the details provided in paragraph 14 below.  You are further entitled to make a complaint to the Information Commissioner’s Office – www.ico.org.uk. For further information on how to exercise this right, please contact us using the details below.

12.  Changes to this Notice

We may update this Notice from time to time. We will notify you of significant changes by contacting you directly where reasonably possible for us to do so and by placing an update notice on our website. This Notice was last updated on 25th April 2018.

13.  Links and third parties

We link our website directly to other sites. This Notice does not cover external websites and we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit via links on our website.

From time to time we may allow third parties to conduct their own activities in our centre or at events we run. Under these circumstances we accept not responsibility for any information you choose to give to such parties.

14.  How to contact us

Please let us know if you have any questions or concerns about this Notice or about the way in which TCA/UCR process your personal information by contacting us at the channels below. Please ask for/mark messages for the attention of the Data Protection Officer.

Email: dpo@theclimbingacademy.com

Telephone 0141 429 6331

Post: The Climbing Academy, 124 Portman Street, Glasgow, G41 1EJ

 

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PARTICIPANT REGISTRATION FORM A1

For all activities at The Climbing Academy centres. 


Review The Climbing Academy's Privacy Policy

IMPORTANT BEFORE YOU BEGIN

DEFINITIONS

Participants: Are those who are climbing or bouldering, or those supervising other participants climbing or bouldering.

Signatory: The signatory may be the participant or an individual with responsibility for the participant (see below).

ASSOCIATION OF BRITISH CLIMBING WALLS PARTICIPATION STATEMENT

“All climbing activities have a risk of serious injury or death.  Participants must recognise that even if they follow all good practice there may still be the risk of accident and injury.  It is the responsibility of the participant to adhere to the conditions of use.”

NOTES ON THIS STATEMENT

Please note that the "climbing activities" undertaken at The Climbing Academy centres may include both roped climbing and bouldering. Where the participant is a supervised minor, it is the responsibility of the supervisor to ensure the participant adheres to these conditions of use.

PLEASE MAKE SURE YOU UNDERSTAND THE FOLLOWING CLIMBING TERMS

Bouldering: herein refers to the activity of climbing artificial climbing walls of 5m or less, without a rope, above a 300mm (minimum) deep protective crash mat.

Roped Climbing: herein refers to the activity of climbing artificial climbing walls that may be in excess of 5m, using a climbing rope or automatic belay device ("auto belay") for safety.

Training Equipment: may refer to climbing specific training aids such as "fingerboards" or "campus boards", strength and conditioning areas and equipment, slacklines and slacklining, and other non-climbing wall facilities.

As a basic rule of thumb, if you are unable to identify what an item is, then you should not be using it.

TERMS & CONDITIONS OF USE

The following Terms and Conditions of Use and Rules apply to all users of centres operated by The Climbing Academy Group Ltd or Undercover Rock Ltd which may also be referred to as; The Climbing Academy Ltd, The Climbing Academy, TCA, we, us. 

All participants must be registered to use the facilities offered by The Climbing Academy. The registration process requires that the participant or a responsible adult acting on behalf of the participant agrees that the Terms and Conditions set out below will be adhered to.

Use of the facilities is at your own risk and you are also responsible for managing the risk to yourself and anyone you supervise at all times.

The Climbing Academy does not accept any responsibility for any accident or loss or damage to personal possessions.

A) RULES     

The Climbing Academy centres ask all users to abide by a core set of rules. Each centre may have its own set of additional rules that will be clearly posted in that centre and users agree to obey any such rules as part of this general agreement.  The Climbing Academy reserves the right to refuse entry to anyone who fails to comply with any safety rules or reasonable requests to adjust their behaviour.                                                    

  1. All participants must have a consent form in place that covers the climbing activity in which they are participating.
  2. All supervised participants must be supervised by a person who themselves have given consent to participate in that activity and who have reached the appropriate level of competency in that activity.
  3. Report to reception on each visit. Only membership pass holders who have completed the registration process may use the self-scan system to enter without having to speak to a member of TCA staff.  
  4. Bouldering is only permitted in bouldering areas i.e. areas with appropriate matting (300mm foam mats). Bouldering is not permitted above rubber crumb matting except in the case of designated "traversing areas".
  5. Exercise care, common sense and self-preservation at all times. 
  6. Report any problems with the walls, equipment or other climbers’ behaviour to a member of staff immediately.   
  7. Be aware of other users of the centre (climbers and non-climbers) around them and how their actions will affect others. Do not act in such a way as to put yourself or others at risk. Please only use training equipment for the use it is intended. 
  8. Do not distract people while they are climbing.
  9. Stand well back from the climbing walls unless "spotting" (in bouldering) or belaying (in roped climbing).   
  10. Never climb or stand directly underneath a climber.
  11. No hard objects are to be left in the bouldering area or underneath roped climbing walls, in particular, water bottles, bags (except chalk bags) and any other object that may present a risk when landed on.
  12. No loitering or lying around on the bouldering or climbing areas.
  13. Spinning holds should be reported to reception or a working routesetter immediately.
  14. No food or drink should be consumed in the matted areas.
  15. Do not climb while under the influence of drink or drugs.
  16. Obey any site-specific rules in place over and above those set out here.

B)  RISKS  

Although The Climbing Academy centres are artificial environments, the risks involved are no less serious than when climbing outside on a crag or mountain. Climbers and supervisors should be aware of and understand these risks.

THE SOFT FLOORING DOES NOT GUARANTEE YOUR SAFETY AND FROM TIME TO TIME HOLDS MAY SPIN

  1. There is an additional risk that bolt-on holds can spin or break causing unexpected falls.
  2. The soft flooring under the bouldering walls is designed to provide a more comfortable landing for climbers falling or jumping from the wall but does not guarantee that falls will not result in an injury.
  3. Rubber crumb matting is designed to provide protection for roped climbers before having reached the first clip when lead climbing or from rope stretch when top-roping, it is not a bouldering mat, and bouldering is not permitted in these areas.
  4. Broken and sprained limbs are common on these type of bouldering and climbing walls despite the soft landing.
  5. Uncontrolled falls are likely to result in injuries to yourself or others.
  6. Climbing beyond your capabilities on any wall is likely to result in a fall.
  7. Any fall may result in an injury despite the safety systems in place to avoid it. You must make your own assessment of the risks whenever and wherever you climb.

C) OUR DUTY OF CARE

The rules of the climbing centre are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we, as operators, owe to you, the customer, by law. As such they are not negotiable and if you are not prepared to abide by them then the staff must politely ask you to leave.

D) YOUR DUTY OF CARE

You also have a duty of care to act responsibly towards the other users of the centre. Statements of ‘Good Practice’ may be posted around our centres adjacent to relevant facilities. These describe the accepted methods of use of that piece of equipment and how customers would normally be expected to behave towards each other while using them. You should not participate, or allow those you are supervising to participate in any activity that you/they are not registered with us to do, or do not know how to do safely.

E) UNSUPERVISED USE (AGES 18+)

Except when attending an instructed course, or where the participant does not possess the necessary skills or is incapable of understanding our Terms & Conditions of Use, use of The Climbing Academy centres is unsupervised. As well as agreeing to these Terms & Conditions every participant must have completed a consent form for each activity in which they are participating.

Unsupervised climbing is just that! Staff will provide whatever help and advice they can, but instruction in the use of equipment or climbing techniques will only be provided where it has been booked and paid for in advance. If you are not confident in the use of any climbing or training equipment or technique then do not attempt to use it without the supervision of someone who is competent to do so.

Before you climb without supervision the centre expects you to be competent in the basic safety knowledge required to use the centre. Depending on your experience you may be asked to watch a video, take part in a class or induction or be prohibited from taking part in certain activities altogether.  All adult participants will be given a competency check relevant to the activity they are taking part in and they will be asked to agree in writing that:

  1. They know how to use any relevant equipment. 
  2. They and those under their charge will abide by the Rules (A) and any site-specific rules in place.
  3. They understand the risks involved in participating in roped-climbing, bouldering and using any other facilities provided.

Anyone who has not registered is classed as a novice and must not climb without the direct supervision of a registered member or an instructor.

F) SUPERVISED USE

Any registered unsupervised participant over the age of 18 may supervise up to two other participants up to and including the level of activity that they themselves are registered. Any adult who wishes to supervise must reach the competency standard expected of an unsupervised participant even if they themselves do not intend to climb or use the equipment.

Supervised bouldering: is only allowed where the participant to be supervised is not capable of agreeing to these Terms and Conditions of Use themselves. All other adults who wish to boulder are expected to reach the minimum competency to boulder unsupervised (to have watched and understood the content of our Bouldering Induction Video). 

Supervised auto belay climbing: any adult who is registered for auto belay climbing may supervise up to two novice climbers as long as they are prepared to take full responsibility for the safety of those people. Groups of three or more novices must only be supervised by an instructor holding relevant qualifications and insurance, and who is registered with, and has been inducted by The Climbing Academy to do so.

Supervised roped climbing: any adult who is registered for roped climbing may supervise up to two novice climbers as long as they are prepared to take full responsibility for the safety of those people. Groups of three or more novices must only be supervised by an instructor holding relevant qualifications and insurance, and who is registered with, and has been inducted by The Climbing Academy to do so.

Supervised climbing at The Climbing Academy is permitted for those under the age of 18 while the junior is demonstrating sufficient maturity and competence in performing the basic functions essential for safe climbing. A duty manager or TCA instructor has the right to cease a climbing session at any point if safe practices are not being demonstrated.

G) UNSUPERVISED BOULDERING (AGES 12+)

Unsupervised bouldering is permitted in the following circumstances for those aged under 18. Unsupervised entry is at the discretion of the duty manager and unsupervised climbing may be revoked at any time. 

  • Ages 16+: Anyone over the age of 16 that has met the minimum competency standards and has agreed to these Terms and Conditions may be allowed to register and boulder unsupervised without parental consent. 
  • Ages 14+: Anyone over the age of 14 having achieved a NIBAS level 2 award or equivalent, or having been otherwise approved by a TCA instructor may boulder unsupervised provided Parent or Guardian consent is in place for unsupervised bouldering.
  • Ages 12+: Members of the TCA Youth Squad, GB Development Squad or a Regional YCS team may be allowed to boulder unsupervised provided Parent or Guardian consent is in place for unsupervised bouldering and they are wearing clothing that identifies them as members of such teams.

H) UNSUPERVISED ROPED CLIMBING (UNDER 18s)

Unsupervised roped climbing is only permitted for those under the age of 18 upon completion of a relevant introductory course and having reached the competency standards required of an unsupervised participant. Specific Terms and Conditions relating to unsupervised roped climbing for minors is found in the consent forms relating to that activity.

I) CHILDREN UNDER 12 

All children under the age of 12 in TCA centres must be supervised by an adult.

Under 12s participating in TCA organised bouldering competitions may be understood to have collective supervision due to the higher level of staffing at these events and/or from the adult competitors who themselves must have the adequate level of competency to take part. Only in these circumstances may an under 12 climb without direct supervision of a specific individual and TCA reserve the right to insist on direct supervision at competitions should it be felt the degree of collective supervision is not adequate or that the young person is not complying with these Terms & Conditions.

J) TRAINING EQUIPMENT 

Customers agree to use any strength and conditioning equipment, specific climbing training equipment or other gym equipment provided by The Climbing Academy at their own risk. Such equipment includes but is not limited to:

  • Free weights
  • Gymnastics rings and sling trainers
  • Gym balls, boxes and bands
  • Finger boards, pull up bars and campus boards 
  • Exercise machines

Such equipment may be used unsupervised by participants aged 18 years and above. Participants aged 16 and 17 may use the equipment under the supervision of an adult participant or unsupervised at the discretion of the TCA Duty Manager. Those under 16 may on occasion use this equipment when under the supervision of a TCA approved instructor and to a level appropriate to age. 

Gym equipment is strictly provided for strength and conditioning exercises only. Gymnastic rings and sling trainers are not for use as swings.

Customers agree to use exercise equipment provided by TCA at their own risk. The equipment is strictly for the use of those aged 16 years and above unless accompanied by a TCA registered Instructor/Coach. The gym equipment is strictly provided for strength and conditioning exercises only. Customers should under no circumstances use equipment or perform exercises if they are unsure on undertaking them correctly. Customers are responsible for putting equipment back in designated locations following their use in accordance with information provided by TCA. Customers agree to abide by the rules and request given by all TCA Staff.

Customers are responsible for keeping the equipment in a safe and tidy location following their use in accordance with the information provided by TCA. 

CUSTOMER POLICIES

In addition to the above Terms & Conditions, The Climbing Academy would like to draw your attention to the following Customer Policies that may apply.

1) Music

There are three key components to our music policy:

  • Music should not contain swearing.
  • Music should be upbeat.
  • Music should be varied.

At all of our centres, we use a Spotify account set up to filter explicit content. Staff are trained to play all music through our Spotify account. Customers are welcome to share playlists and music recommendations with TCA. TCA reserve the right to play music from other platforms such as Soundcloud and Mixcloud. These exceptions will be for events and will utilise known DJ playlists. Exceptions will be approved in advance by the Operations Manager.  If at any point you are uncomfortable with the lyrics of a specific song being played within our centre then please inform the Duty Manager at the reception. We do not intend to play offensive music and will be happy to change songs if this is the case.

We encourage all our customers to be part of the music selection at our centres. If you wish to make a playlist for use at TCA then please do either by sharing with a specific member of staff and/or sending it to ops@theclimbingacademy.com entitled playlist for the name of the centre you wish to attend.

2) Quiet Time Policies

TCA recognise that some customers may prefer there to be no music being played. It is at the discretion of individual sites and the Operations Manager as to whether a Quiet Time is implemented. Quiet Time will be a period of time when no music is played. This will be advertised in advanced. By providing a quiet period we can cater to a more diverse range of customers. As a customer, if you wish to request a Quiet Time at one of our centres then please email ops@theclimbingacademy.com. We cannot guarantee it will be possible but we encourage all our customers to provide feedback to us.

3) Dogs

Due to the nature of our business, we are unable to allow dogs in our centres except for registered guide dogs or in exceptional circumstances and where agreed by a company Director. Guide dogs are welcome in the building at any time but are not permitted on the mat.

4) Smoking & Vaping

Customers cannot smoke inside TCA buildings, however, smoking is permissible in the car park/street but we encourage all customers not to smoke in our entrance ways. Customers are not permitted to vape inside TCA buildings, they may vape outside in the car park/street, in line with the smoking policy.

5) Laser Pens

Customers using laser pens are subject to the following restrictions:

  • Must be used by someone 16 years old or above.
  • No lasers in a class greater than 2 are to be used in the centre.
  • Lasers must be used responsibly, in particular, customers should not direct the laser across the centre, use is restricted to pointing at routes or problems directly in front of the user and which are less than 3m away.

6) Leaflets

Each TCA site has its own ‘local notice board’, which is overseen by a designated member of staff on a weekly basis.  A staff member will ensure all leaflets are relevant to The Climbing Academy and in-date.  No other leaflets are permitted within the centre. Should customers wish to leave leaflets then they should provide a written request to ops@theclimbingacademy.com.

7) Charities

TCA work with specific charities. Any charities wishing to work with TCA should provide a written request to ops@theclimbingacademy.com. No unapproved charity boxes are permitted on the counter.

8) Customer Clothing

Climbers must wear climbing attire which is appropriate for the sport.  Specifically, loose-fitting clothing or sporting apparel is appropriate. Skirts are inappropriate. The Climbing Academy reserves the right to prevent persons from climbing if their clothes are considered inappropriate or unsafe. Clothing which obviously impedes movement and safe use of the climbing wall is not permitted (e.g. floor length skirts).  Clothing/apparel which covers the eyes are not permitted unless supervised (e.g. use of a blindfold in instructed groups).  Lastly, instances of fancy dress events (e.g. competitions) should be approached with the same caution and staff are permitted to refuse climbing to individuals wearing outfits which are not considered safe.

9) Footwear

Customers are not required to use climbing shoes, however, it is not permitted to climb in:

  1. heels
  2. dirty trainers
  3. bare feet
  4. flip flops
  5. sandals
  6. socks

Staff are permitted to refuse climbing to individuals wearing shoes which are not considered appropriate and/or safe.

10) Tops off  

TCA does not insist that t-shirts/tops must be worn but we do encourage all our customers to consider whether it is appropriate to be climbing without a top. At certain times, such as when kids parties are in the centre or kids groups are taking place, then we would ask customers to consider keeping their top on, or wearing a vest.  If at any point you are uncomfortable with customers not wearing clothing within our centre then please inform the Duty Manager at the reception. We believe customers have the right to decide whether to wear a top or not. However, we accept that some customers may not approve of this. As such we are constantly reviewing this policy and encourage customers to provide us with their concerns to inform the policy.

11) Jewellery

TCA strongly recommend all jewellery to be removed before climbing. TCA reserve the right for their staff to ask customers to remove or tape over an item of jewellery for safety reasons.

12) Headphone use

Customers are welcome to use headphones when bouldering. Phones/music devices should be kept in pockets and all wires should be kept under clothing. If the Duty Manager finds phones/music devices left on the mat the customer will be asked to place them in their pocket or their locker.

No headphones are permitted on customers belaying, lead climbing, top roping or using an auto belay.

13) Phone use

Customers using their phones for music and/or climbing apps are required to keep the phone in a place where it can not cause damage to themselves or others.

14) Brushes

We provide stick brushes for use in all of our bouldering facilities. We urge all customers to use these regularly before and after attempts to try and keep holds clean. Remember you’re most likely to crush that problem if the holds are clean! We kindly ask that the stick brushes are put back in the mounts or racks after use. The brushes should not be left on the mat as they may be a hazard to you and/or another climber.

15) Lost Property

Our team will hang on to anything that’s been left behind for up to 4 weeks, so it’s really important that you call us or send us a message via our website/Facebook to let us know as early as possible. We do our best to return lost items, but we can’t be held responsible for your personal property while at one of our centres. If items go unclaimed, they’ll either be recycled or donated to charity. Valuable items are passed on to the local police station.

16) Lockers

TCA provide lockers for the use of our customers. These are temporary lockers for the use of customers whilst they are in our centre. There is no cost to use the lockers but customers must have a suitable padlock to use a locker. It is important that you remove your belongings and lock when you leave our centres.

TCA does not allow overnight and/or prolonged use of a locker. Please be aware that if we suspect a locker is being used overnight or on a long term basis then the lock may be cut the next time it is left overnight. Any left property will be placed in the lost property until it is reclaimed. After 4 weeks unclaimed property will be recycled or donated to charity. Valuable items are turned over the local Police station.

17) Caffeine

TCA does not encourage the sale of caffeine to children and individual sites have the ability to refuse sales depending on the context.

SIGNATORY AGREEMENT

I the undersigned agree to abide by the Terms & Conditions of Use and the Rules of The Climbing Academy and where appropriate will ensure that any participant under my supervision or legal care abides by these Terms & Conditions and Rules also.

I Agree
 

Please select who will be participating. Note that even if you intend to supervise but not climb, you are still considered a participant.
AdultMinor(s)Adult and Minor(s)
1 Minor2 Minors3 Minors4 Minors5 MinorsMore Minors6 Minors7 Minors8 Minors9 Minors10 Minors
Continue
First Participant's Name

First Name*

Middle Name

Last Name*
First Participant's Date of Birth*
First Participant's Information
Gender - For general statistical purposes only please indicate the participant's gender.*

Please select the most appropriate supervision level for this participant from the following options:

Supervisor: Participant is over 18 and may now, or at a later date, intend to supervise a novice in any TCA activity they themselves are proficient in.

Unsupervised: Participant is over 12*. Participant is either too young to act as a supervisor (under 18) OR is unwilling to be a supervisor now or in the future (over 18). 

*Unsupervised climbing requires meeting all the relevant criteria set out in sections (E) to (I) above. Selecting this option does not guarantee that the participant may use TCA unsupervised.

Supervised: Participant is under 18 and/or requires supervision at all times.


Select Supervision Level*
First Participant's Signature*
Second Participant's Name

First Name*

Middle Name

Last Name*
Second Participant's Date of Birth*
Second Participant's Information
Gender - For general statistical purposes only please indicate the participant's gender.*

Please select the most appropriate supervision level for this participant from the following options:

Supervisor: Participant is over 18 and may now, or at a later date, intend to supervise a novice in any TCA activity they themselves are proficient in.

Unsupervised: Participant is over 12*. Participant is either too young to act as a supervisor (under 18) OR is unwilling to be a supervisor now or in the future (over 18). 

*Unsupervised climbing requires meeting all the relevant criteria set out in sections (E) to (I) above. Selecting this option does not guarantee that the participant may use TCA unsupervised.

Supervised: Participant is under 18 and/or requires supervision at all times.


Select Supervision Level*
Third Participant's Name

First Name*

Middle Name

Last Name*
Third Participant's Date of Birth*
Third Participant's Information
Gender - For general statistical purposes only please indicate the participant's gender.*

Please select the most appropriate supervision level for this participant from the following options:

Supervisor: Participant is over 18 and may now, or at a later date, intend to supervise a novice in any TCA activity they themselves are proficient in.

Unsupervised: Participant is over 12*. Participant is either too young to act as a supervisor (under 18) OR is unwilling to be a supervisor now or in the future (over 18). 

*Unsupervised climbing requires meeting all the relevant criteria set out in sections (E) to (I) above. Selecting this option does not guarantee that the participant may use TCA unsupervised.

Supervised: Participant is under 18 and/or requires supervision at all times.


Select Supervision Level*
Fourth Participant's Name

First Name*

Middle Name

Last Name*
Fourth Participant's Date of Birth*
Fourth Participant's Information
Gender - For general statistical purposes only please indicate the participant's gender.*

Please select the most appropriate supervision level for this participant from the following options:

Supervisor: Participant is over 18 and may now, or at a later date, intend to supervise a novice in any TCA activity they themselves are proficient in.

Unsupervised: Participant is over 12*. Participant is either too young to act as a supervisor (under 18) OR is unwilling to be a supervisor now or in the future (over 18). 

*Unsupervised climbing requires meeting all the relevant criteria set out in sections (E) to (I) above. Selecting this option does not guarantee that the participant may use TCA unsupervised.

Supervised: Participant is under 18 and/or requires supervision at all times.


Select Supervision Level*
Fifth Participant's Name

First Name*

Middle Name

Last Name*
Fifth Participant's Date of Birth*
Fifth Participant's Information
Gender - For general statistical purposes only please indicate the participant's gender.*

Please select the most appropriate supervision level for this participant from the following options:

Supervisor: Participant is over 18 and may now, or at a later date, intend to supervise a novice in any TCA activity they themselves are proficient in.

Unsupervised: Participant is over 12*. Participant is either too young to act as a supervisor (under 18) OR is unwilling to be a supervisor now or in the future (over 18). 

*Unsupervised climbing requires meeting all the relevant criteria set out in sections (E) to (I) above. Selecting this option does not guarantee that the participant may use TCA unsupervised.

Supervised: Participant is under 18 and/or requires supervision at all times.


Select Supervision Level*
Sixth Participant's Name

First Name*

Middle Name

Last Name*
Sixth Participant's Date of Birth*
Sixth Participant's Information
Gender - For general statistical purposes only please indicate the participant's gender.*

Please select the most appropriate supervision level for this participant from the following options:

Supervisor: Participant is over 18 and may now, or at a later date, intend to supervise a novice in any TCA activity they themselves are proficient in.

Unsupervised: Participant is over 12*. Participant is either too young to act as a supervisor (under 18) OR is unwilling to be a supervisor now or in the future (over 18). 

*Unsupervised climbing requires meeting all the relevant criteria set out in sections (E) to (I) above. Selecting this option does not guarantee that the participant may use TCA unsupervised.

Supervised: Participant is under 18 and/or requires supervision at all times.


Select Supervision Level*
Seventh Participant's Name

First Name*

Middle Name

Last Name*
Seventh Participant's Date of Birth*
Seventh Participant's Information
Gender - For general statistical purposes only please indicate the participant's gender.*

Please select the most appropriate supervision level for this participant from the following options:

Supervisor: Participant is over 18 and may now, or at a later date, intend to supervise a novice in any TCA activity they themselves are proficient in.

Unsupervised: Participant is over 12*. Participant is either too young to act as a supervisor (under 18) OR is unwilling to be a supervisor now or in the future (over 18). 

*Unsupervised climbing requires meeting all the relevant criteria set out in sections (E) to (I) above. Selecting this option does not guarantee that the participant may use TCA unsupervised.

Supervised: Participant is under 18 and/or requires supervision at all times.


Select Supervision Level*
Eighth Participant's Name

First Name*

Middle Name

Last Name*
Eighth Participant's Date of Birth*
Eighth Participant's Information
Gender - For general statistical purposes only please indicate the participant's gender.*

Please select the most appropriate supervision level for this participant from the following options:

Supervisor: Participant is over 18 and may now, or at a later date, intend to supervise a novice in any TCA activity they themselves are proficient in.

Unsupervised: Participant is over 12*. Participant is either too young to act as a supervisor (under 18) OR is unwilling to be a supervisor now or in the future (over 18). 

*Unsupervised climbing requires meeting all the relevant criteria set out in sections (E) to (I) above. Selecting this option does not guarantee that the participant may use TCA unsupervised.

Supervised: Participant is under 18 and/or requires supervision at all times.


Select Supervision Level*
Ninth Participant's Name

First Name*

Middle Name

Last Name*
Ninth Participant's Date of Birth*
Ninth Participant's Information
Gender - For general statistical purposes only please indicate the participant's gender.*

Please select the most appropriate supervision level for this participant from the following options:

Supervisor: Participant is over 18 and may now, or at a later date, intend to supervise a novice in any TCA activity they themselves are proficient in.

Unsupervised: Participant is over 12*. Participant is either too young to act as a supervisor (under 18) OR is unwilling to be a supervisor now or in the future (over 18). 

*Unsupervised climbing requires meeting all the relevant criteria set out in sections (E) to (I) above. Selecting this option does not guarantee that the participant may use TCA unsupervised.

Supervised: Participant is under 18 and/or requires supervision at all times.


Select Supervision Level*
Tenth Participant's Name

First Name*

Middle Name

Last Name*
Tenth Participant's Date of Birth*
Tenth Participant's Information
Gender - For general statistical purposes only please indicate the participant's gender.*

Please select the most appropriate supervision level for this participant from the following options:

Supervisor: Participant is over 18 and may now, or at a later date, intend to supervise a novice in any TCA activity they themselves are proficient in.

Unsupervised: Participant is over 12*. Participant is either too young to act as a supervisor (under 18) OR is unwilling to be a supervisor now or in the future (over 18). 

*Unsupervised climbing requires meeting all the relevant criteria set out in sections (E) to (I) above. Selecting this option does not guarantee that the participant may use TCA unsupervised.

Supervised: Participant is under 18 and/or requires supervision at all times.


Select Supervision Level*
Address
Address Line 1:*
Street address, P.O. box, company name, c/o
Address Line 2:
Apartment, suite, unit, building, floor, etc.
Country:*
City:*
State/Province:*
Zip/Postal:*
Accompanying Adult's Email Address

Email
Check to receive information, news, and discounts by e-mail.
A signed copy of this waiver will be sent to the email address you provide.
Emergency Contact

Emergency Contact's Name*

Emergency Contact's Phone Number*
Additional Information

Student Discount - Student discount is available provided a valid student ID is shown to a member of staff and an expiry date is provided in this form.

Adult Participants Full Name - Adults who are completing this form for both themselves and their children are asked to write their name here for the purposes of correctly pairing them with their child's account.
By completing this form I am confirming that, in the case of dispute, either: 1) I am the Parent or Guardian - OR 2) The Parent or Legal Guardian of the Participant has given me, the Signatory permission to look after the Participant and that I have made them aware of the activities the Participant will be undertaking - these activities may include bouldering, roped climbing and the use of other training equipment supplied by The Climbing Academy.
Accompanying Adult's Name

First Name*

Middle Name

Last Name*

Relationship*
Accompanying Adult's Date of Birth*
Accompanying Adult's Information
Gender - For general statistical purposes only please indicate the participant's gender.*

Please select the most appropriate supervision level for this participant from the following options:

Supervisor: Participant is over 18 and may now, or at a later date, intend to supervise a novice in any TCA activity they themselves are proficient in.

Unsupervised: Participant is over 12*. Participant is either too young to act as a supervisor (under 18) OR is unwilling to be a supervisor now or in the future (over 18). 

*Unsupervised climbing requires meeting all the relevant criteria set out in sections (E) to (I) above. Selecting this option does not guarantee that the participant may use TCA unsupervised.

Supervised: Participant is under 18 and/or requires supervision at all times.


Select Supervision Level*
Accompanying Adult's Signature*
Electronic Signature Consent*
By checking here, you are consenting to the use of your electronic signature in lieu of an original signature on paper. You have the right to request that you sign a paper copy instead. By checking here, you are waiving that right. After consent, you may, upon written request to us, obtain a paper copy of an electronic record. No fee will be charged for such copy and no special hardware or software is required to view it. Your agreement to use an electronic signature with us for any documents will continue until such time as you notify us in writing that you no longer wish to use an electronic signature. There is no penalty for withdrawing your consent. You should always make sure that we have a current email address in order to contact you regarding any changes, if necessary.


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