Avertical World - Privacy Notice

Avertical World Climbing Centre (the “Wall”, “Centre”, “we”, “us”) is committed to protecting your privacy. At all times we aim to respect any personal information you share with us, or that we receive from others, and keep it safe. This Privacy Notice (“Notice”) sets out our data processing practices and your rights and options regarding the ways in which your personal information is used and collected (including through our website – www.averticalworld.co.uk

This Notice contains important information about your personal rights to privacy. Please read it carefully to understand how we use your personal information. 

Please note that this notice applies to both our customers and our staff and as such may make reference to types of information only relevant to one or other of those groups.

The provision of your personal information to us is voluntary. However, without providing us with your personal information, your use of our services or your interaction with us may be impaired. For example, you may be unable to sign up as a member, or make an online booking.

Contents of this policy:

    1.How we collect personal information about you
    2.What personal information do we use?
    3.Do we process special categories of data?
    4.How and why will we use your personal information?
    5.Lawful bases
    6.Communications for marketing/ fundraising
    7.Children’s personal information
    8.How long do we keep your personal information?
    9.Will we share your personal information?
    10.Security/ storage of and access to your personal information
    11.International Data Transfers
    12.Exercising your Rights
    13.Changes to this Notice
    14.Links and third parties
    15.How to contact us
    1.How we collect personal information about you:

a. When you give it to us directly 

For example, personal information that you submit through our website by making a booking to 

use our facilities, registering as a member or signing up for our email newsletter; or personal 

information that you give to us when you communicate with us by email, social media, phone or 


b. When we obtain it indirectly

For example, your personal information may be shared with us by third parties including, for 

example, the Association of Climbing Walls (Britain) Limited (“ABC”), an organisation established 

to promote safe management practices in climbing walls of which we are a member; third party 

service providers; analytics providers and search information providers. To the extent we have not 

done so already, we will notify you when we receive personal information about you from them 

and tell you how and why we intend to use that personal information.

c. When it is available publicly

Your personal information may be available to us from external publicly available sources. 

For example, depending on your privacy settings for social media services, we may access 

information from those accounts or services (for example when you choose to interact 

with us via Facebook, Instagram, Twitter).

d. When you visit our website

When you visit our website, we automatically collect the following types of personal information:

    1.Technical information, including the internet protocol (IP) address used to connect your device to the internet, browser type and version, time zone setting, browser plug-in types and versions and operating systems and platforms.
    2.Information about your visit to the websites, including the uniform resource locator (URL) clickstream to, through and from the website (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, referral sources, page interaction information (such as scrolling and clicks) and methods used to browse away from the page. We collect and use your your personal information by using cookies on our website.

In general, we may combine your personal information from these different sources set out in a-d above, for the purposes set out in this Notice.

    2. What personal information do we use?

We may collect, store and otherwise process the following kinds of personal information:

    a.your name and contact details including postal address, telephone number, email address,    emergency contact details and, where applicable, social media identity;
    b.your date of birth and gender;
    c.your financial information, such as bank details and/ or credit/ debit card details,
    d. Information about your computer / mobile device and your visits to and use of this website, including, for example, your IP address and geographical location;
    e.personal descriptions and photographs;
    f.details of your qualifications/ experience;
    g.information about your climbing performance and level of fitness.

and/ or any other personal information which we obtain as per paragraph 1.

Do we process special categories of data?

The EU General Data Protection Regulation (“GDPR”) recognises certain categories of personal information as sensitive and therefore requiring more protection, for example information about your health, ethnicity and religious beliefs.

In certain situations, the Wall may collect and/or use these special categories of data (for example, information on climbers’ medical conditions relevant to their use of our facilities). We will only process these special categories of data if there is a valid reason for doing so and where the GDPR allows us to do so.

    4. How and why will we use your personal information?

Your personal information, however provided to us, will be used for the purposes specified in this Notice. In particular, we may use your personal information:

    a.to register you as a member of the Wall;
    b.to allow you to make a booking to use our facilities;
    c.to otherwise provide you with services, products or information you have requested;
    d.to provide further information about our work, services or activities (where necessary, only where you have provided your consent to receive such information);
    e.to assist you with certification schemes, such as NICAS;
    f.to answer your questions/ requests and communicate with you in general;
    g.to allow you to apply for a job or volunteer role with us;
    h.to manage relationships with our partners and service providers;
    i.to analyse and improve our work, services, activities, products or information (including our website), or for our internal records;
    j.to keep our facilities safe and secure;
    k.to run/administer the activities of the Wall, including our website, and ensure that content is presented in the most effective manner for you and for your device; 
    l.to audit and/ or administer our accounts;
    m.to satisfy legal obligations which are binding on us, for example in relation to regulatory, government and/or law enforcement bodies with whom we may work (for example requirements relating to the payment of tax or anti-money laundering);
    n.for the prevention of fraud or misuse of services; and/or
    o.for the establishment, defence and/ or enforcement of legal claims.
    p.to contact your next of kin in the event of an accident or emergency;
    q.In the reporting of dangerous occurrences and incidents to the relevant bodies.

    5.Lawful bases

The GDPR requires us to rely on one or more lawful bases to use your personal information. We consider the grounds listed below to be relevant:

    a.Where you have provided your consent for us to use your personal information in a certain way (for example, we may ask for your consent to use your personal information to send you email newsletters, or to collect special categories of your personal information. Special categories of personal information are explained in paragraph 2 above).
    b.Where necessary so that we can comply with a legal obligation to which we are subject (for example, where we are obliged to share your personal information with regulatory bodies which govern our work and services).
    c.Where necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering a contract (for example, to provide you access to our facilities in return for your booking fee).
    d.Where it is in your/someone else’s vital interests (for example, in case of medical emergency suffered by a climber).
    e.Where there is a legitimate interest in us doing so.

The GDPR allows us to collect and process your personal information if it is reasonably necessary to achieve our or others’ legitimate interests (as long as that processing is fair, balanced and does not unduly impact your rights as an individual).

In broad terms, our “legitimate interests” means the interests of running of the Wall as a commercial entity and ensuring the best possible user experience.

When we process your personal information to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and on your rights under data protection laws. We will not use your personal information for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

    6.Communications for marketing/promotional purposes 

We may use your contact details to provide you with information about our work, events, services and/or activities which we consider may be of interest to you (for example, about services you previously used, or events involving our, or other walls’, facilities). 

Where we do this via email, SMS or telephone (where you are registered with the Telephone Preference Service), we will not do so without your prior consent (unless allowed to do so via applicable law).

Where you have provided us with your consent previously but do not wish to be contacted by us about our work, events, services and/or activities in the future, please let us know by email at simon@averticalworld.co.uk You can opt out of receiving emails from the Wall at any time by clicking the “unsubscribe” link at the bottom of our emails.

    7.Children’s personal information

When we process children’s personal information, where required we will not do so without their consent or, where required, the consent of a parent/ guardian. We will always have in place appropriate safeguards to ensure that children’s personal information is handled with due care.

    8.How long do we keep your personal information?

In general, unless still required in connection with the purpose(s) for which it was collected and/or processed, we remove your personal information from our records six years after the date it was collected. However, if before that date (i) your personal information is no longer required in connection with such purpose(s), (ii) we are no longer lawfully entitled to process it or (iii) you validly exercise your right of erasure (please see Section 11 below), we will remove it from our records at the relevant time.

If you request to receive no further contact from us, we may keep some basic information about you on our suppression list in order to comply with your request and avoid sending you unwanted materials in the future.

    9.Will we share your personal information?

We do not share, sell or rent your personal information to third parties for marketing purposes. However, in general we may disclose your personal information to selected third parties in order to achieve the purposes set out in this Notice. 

These parties may include (but are not limited to):

    a.The ABC and the ABC Training Trust;
    b.local government agencies;
    c.funding bodes such as Sport Scotland and NGB (such as Mountaineering Council of Scotland, Climb Scotland);
    d.awarding bodies such as Mountain Training;
    e.other members of the ABC;
    f.healthcare professionals;
    g.providers of kit and equipment;
    h.suppliers and sub-contractors for the performance of any contract we enter into with them, for example IT service providers such as website hosts or cloud storage providers;
    i.professional service providers such as accountants and lawyers;
    j.parties assisting us with research to monitor the impact/effectiveness of our work, events, services and activities; and
    k.regulatory authorities, such as tax authorities; 
    l.our insurers;

In particular, we reserve the right to disclose your personal information to third parties:

    ïin the event that we sell or buy any business or assets, in which case we will disclose your personal information to the (prospective) seller or buyer of such business or assets;
    ïif substantially all of our assets are acquired by a third party, personal information held by us may be one of the transferred assets; 
    ïif we are under any legal or regulatory duty to do so; and/or 
    ïto protect the rights, property or safety of the Wall, its personnel, users, visitors or others.

    10. Security/storage of and access to your personal information

The Wall is committed to keeping your personal information safe and secure and we have appropriate and proportionate security policies and organisational and technical measures in place to help protect your information. 

Your personal information is only accessible by appropriately trained staff, volunteers and contractors, and stored on secure servers which have features to prevent unauthorised access.

11.International Data Transfers

GDPR applies to all countries within the European Economic Area (“EEA”) and those countries are therefore subjected to the same level of data protection law. Where practical we will endeavour to use agencies and suppliers that operate within the EEA or other countries which are deemed to have equivalent safeguards.

However, because we may sometimes use agencies and/or suppliers to process personal information on our behalf, it is possible that personal information we collect from you will be transferred to and stored in a location outside the EEA, for example the United States.

Please note that some countries outside of the EEA have a lower standard of protection for personal information, including lower security requirements and fewer rights for individuals. Where your personal information is transferred, stored and/or otherwise processed outside the EEA in a country that does not offer an equivalent standard of protection to the EEA, we will take all reasonable steps necessary to ensure that the recipient implements appropriate safeguards (such as by entering into standard contractual clauses which have been approved by the European Commission) designed to protect your personal information and to ensure that your personal information is treated securely and in accordance with this Notice. If you have any questions about the transfer of your personal information, please contact us using the details below. 

Unfortunately, no transmission of your personal information over the internet can be guaranteed to be 100% secure – however, once we have received your personal information, we will use strict procedures and security features to try and prevent unauthorised access.

Exercising your Rights

Where we rely on your consent to use your personal information, you have the right to withdraw that consent at any time. This includes the right to ask us to stop using your personal information for marketing or fundraising purposes or to unsubscribe from our email list at any time. You also have the following rights:

    a.Right of access – you can write to us to ask for confirmation of what personal information we hold on you and to request a copy of that personal information. Provided we are satisfied that you are entitled to see the personal information requested and we have successfully confirmed your identity, we will provide you with your personal information subject to any exemptions that apply.
    b.Right of erasure – at your request we will delete your personal information from our records as far as we are required to do so. In many cases we would propose to suppress further communications with you, rather than delete it.
    c.Right of rectification – if you believe our records of your personal information are inaccurate, you have the right to ask for those records to be updated. You can also ask us to check the personal information we hold about you if you are unsure whether it is accurate/up to date.
    d.Right to restrict processing – you have the right to ask for processing of your personal information to be restricted if there is disagreement about its accuracy or legitimate usage.
    e.Right to object – you have the right to object to processing where we are (i) processing your personal information on the basis of the legitimate interests basis (see paragraph 4), (ii) using your personal information for direct marketing or (iii) using your information for statistical purposes.
    f.Right to data portability – to the extent required by the GDPR, where we are processing your personal information (that you have provided to us) either (i) by relying on your consent or (ii) because such processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contact, and in either case we are processing using automated means (i.e. with no human involvement), you may ask us to provide the personal information to you – or another service provider – in a machine-readable format. 
    g.Rights related to automated decision-making – you have the right not to be subject to a decision based solely on automated processing of your personal information which produces legal or similarly significant effects on you, unless such a decision (i) is necessary to enter into/perform a contract between you and us/another organisation; (ii) is authorised by EU or Member State law to which the Wall is subject (as long as that law offers you sufficient protection); or (iii) is based on your explicit consent.

Please note that some of these rights only apply in limited circumstances. For more information, we suggest that you contact us using the details in paragraph 14 below.

We encourage you to raise any concerns or complaints you have about the way we use your personal information by contacting us using the details provided in paragraph 14 below.  You are further entitled to make a complaint to the Information Commissioner’s Office – www.ico.org.uk For further information on how to exercise this right, please contact us using the details below

13. Changes to this Notice

We may update this Notice from time to time. We will notify you of significant changes by contacting you directly where reasonably possible for us to do so and by placing an update notice on our website. This Notice was last updated on 1st July 2019

14. Links and third parties

We link our website directly to other sites. This notice does not cover external websites and we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external website you visit via links on our website.

15. How to contact us

Please let us know if you have any questions or concerns about this Notice or about the way in which the Wall processes your personal information by contacting us at the channels below. Please ask for / mark messages for the attention of the Data Protection Officer.

Email: simon@averticalworld.co.uk

Telephone 01382 201 901

Post: Data Protection Officer Avertical World, 7 Blinshall Street, Dundee, DD1 5DF



Registration and Acceptance of Risk




(Max 2 per Adult)

Review Privacy Policy


Please note that the centre's conditions & rules are occasionally updated. By agreeing to our terms & conditions you also agree to all future amendments and additions. The latest version is always available at reception and we ask you familiarise yourself on arrival prior to paying for entry.


  • Participation Statement “the Association of British Climbing Walls and Mountaineering Scotland recognise that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement”
  • Climbing / Bouldering beyond your capabilities on any wall is likely to result in a fall. Any fall may result in an injury. You must make your own assessment of the risks whenever you climb.
  • The soft matting under the climbing / bouldering walls is designed to provide a more comfortable landing for climbers / boulderers jumping or falling from the walls. The soft flooring does not make climbing / bouldering any safer. Broken and sprained limbs are common on this type of wall despite the soft landing. Climbing / bouldering beyond your capabilities on any wall is likely to result in injuries to yourselves or others.
  • Climbing holds may spin or break. This can cause you to fall unexpectedly and increase the risk of injury.
  • Climbers using the Autobelays whilst lowering are unable to stop or slow down - you must stay clear of their landing zone.
  • When climbing / bouldering you must ensure your landing zone is clear. Obstructions in a landing zone increase the risk of injury.
  • When moving around the centre you must be aware of other climbers / boulderers and their landing zone, they may not be immediately visible, corners, doorways, arches, other climbers may obstruct your view. Proceed with caution when moving around the centre.
  • Being landed on may result in injury to all parties involved.

Conditions of Use

General - Although the climbing centre is an artificial environment, the risks are no less serious than when climbing outside on a crag or mountain. There is an additional risk that holds may break or spin. Loose / broken holds should be reported to a member of staff.

Duty of Care - The conditions of use and rules of the centre, listed here, are not intended to limit your enjoyment, but are part of the duty of care that we (the operators) owe to you (the customer). As such they are not negotiable, and if you are unwilling to abide by them staff may ask you to leave the centre. You have a duty of care to act responsibly towards others users of the centre. Good Practice notices are posted throughout the centre adjacent to facilities. These describe the accepted method of use and how customers are expected to behave.

Registering to use the facilities - It is your responsibility to ensure you have completed the appropriate forms for the activity you wish to undertake. This may be checked by our staff at any time.

Unsupervised Climbing / Bouldering / Belaying, is just that You are required to register stating that you are competent and understand the risks involved. Anyone unable to register in this manner is classed as a novice and must not climb / boulder unsupervised. Staff will provide whatever help and advice they can, but instruction will only be provided when booked in advance. If you do not feel competent in the use of any equipment or technique, do not do so unless under direct supervision of someone proficient.

SUPERVISED Climbing / Bouldering - Novices / juniors must be supervised at all times. Novices / juniors must be signed in (2 max per supervising adult), the adult must take full responsibility for the novice’s / junior’s safety whilst in the centre and have completed a novice / junior supervision form along with the novice’s / junior’s. When novices are deemed competent they must register as competent as soon as possible. Roped climbing can only be supervised by a registered proficient roped climbing adult. Bouldering can be supervised by a registered proficient Climbing/ Bouldering adult or an adult who has received a Bouldering Supervision Safety Induction.

Bouldering Only - If you are not competent to put on a harness, tie in and belay safely, you will only be allowed to use the bouldering facilities once you have either registered as a competent boulderer or had a Bouldering Safety Induction. You may not use the roped walls (including the Autobelays) as a climber or as a belayer. If you do climb with ropes and someone is injured as a result of your actions, it is you and not Avertical World who will be held legally liable. If competent to do so, you may upgrade your registration to allow you to use the roped walls at any time. Please do so prior to using the roped walls / autobelays.

Persons under 18 yrs - All under 18yrs in the centre must be supervised by an adult unless they have been deemed proficient by centre staff and completed a registration. Belaying by under 18yr olds must be supervised and backed up by a proficient adult unless their proficiency has been assessed by a staff member and they have completed a registration. Non climbing / bouldering children must be kept out of the climbing areas within the centre. All adults supervising juniors must agree to gain consent prior to climbing / bouldering.

Personal Property - Avertical World accepts no responsibility for any loss of or damage to customer's personal property whether secured or not. Customers are advised that they use the bike racks in front of the centre at their own risk. 

GDPR - All data collected by Avertical World is stored securely and only held with compliance of Avertical World’s GDPR policy (available on Avertical World’s website). Avertical World stores your information to facilitate the safe and practical operation of the business, if you do not wish for your information to be stored please contact us, this may entail your being unable to use the centres facilities.

Rules of Use

General Safety

Failure to abide by the rules of the centre may result in you being asked to leave the centre and termination of your membership.

Check in at reception on each visit before using the centres facilities.

You must exercise care, common sense and self preservation at all times, avoid activity that will increase the risk of injury to other users.

Report any problems with the facilities, equipment or other customers behaviour immediately.

Be aware of other climbers around you and how your actions will affect them.

Avoid distracting people climbing or belaying.

When not climbing / bouldering / belaying or spotting, please move away from the walls, those not climbing / bouldering / belaying or spotting should not be on the matting.

Do not stand or walk directly under a climber / boulderer.

Rock shoes must be worn by all climbers / boulderers.

No food or drink permitted on the matting.

Keep the matts clear of equipment, clothing and chalk bags; please use the storage areas provided.


Always boulder within your capabilities and descend by down climbing whenever possible.

Avoid uncontrolled falls as these are likely to result in injuries.

If you do jump or fall, try to avoid landing on the joints or edges of the matts.

Never boulder above or below other people, be wary of boulderers likely fall zones.

Only capable and experienced boulderers confident of success should attempt a traverse of the roofs / arches.

Remove Harnesses, hardware and chalk bags before bouldering.

Traversing in the roped climbing areas is only permitted where it does not interfere with other users and when the climbers hands are below 2.5 metres (the first clip).

Do not traverse into an area where climbers are trying a problem - vertical lines have priority.


Spotting involves controlling a fall, not trying to catch a falling climber / boulderer.

If attempting a problem at your limit warn others, and consider a spotter.

Do not attempt to spot a boulderer unless you are competent to do so.

Roped Climbing (Top Ropes / Lead Climbing / Auto Belays)

The main walls are designed to be top roped or led with a rope for protection.

Solo climbing (without rope) where the hands are above 2.5 metres is forbidden in the roped climbing areas.

Always tie direct to a climbing harness with an appropriate knot before climbing. Clipping the rope to the harness with a karabiner is not acceptable.

Please ask a staff member before first use of the auto belays.

Should you wish to take part in roped climbing or use the auto belays you must either be signed in by a registered proficient user or be registered as competent in the skills to do so.

Many of the climbs in the centre have in-situ top ropes, please do not remove these to use on other routes.

When using the lead walls you must supply your own appropriately rated dynamic rope.

You must clip all the quickdraws on the route and both of the lower off karabiners at the top of the route.

If top roping a lead route on an overhanging wall, please re-clip the quickdraws on descent to avoid a large swing.


Always use a belay device attached to your harness with a locking karabiner. Traditional and body belaying is not permitted.

Attachment points are provided at the base of the wall to support those belaying heavier climbers. These are not intended for direct belaying.

Always pay attention to your climber.

Stand close to the wall, avoid blocking pathways around the centre.

Sitting or lying down to belay is not acceptable.

Always make sure you are using your equipment in accordance with the manufacturer’s instructions.

Training facilities

The centre provides training facilities for climbing / bouldering, (including rings, bars, campus boards, lattice board, pulleys, bands and free weights). You must read and follow the best practice guidance and notices adjacent to this equipment. Only competent climbers / boulderers who have read and understand the best practice notices should use these facilities.

Other climbing related activities

Including but not exclusively; Abseiling, Prussiking, Slack-lining, Big Roping, Dry-tooling will only take place in the centre under the supervision / agreement of a senior member of staff.


The centre holds competitions for bouldering and roped climbing. On the day these can be busy and may effect access to certain areas

Those participating in competitions within the centre must additionally agree to abide by the Competition Conditions and Rules.

They must be aware of the additional risks involved in competing and being within a busy competition environment.


I have received a Bouldering Safety Induction by staff

I Agree

I understand the risks involved in participation

I Agree

I agree to provide constant supervision for the junior/s / novice/s boulderers signed in by me

I Agree

I will not use the top ropes, lead climbing or auto belays as a climber or belayer unless I have registered as competent for roped climbing or am supervised by a proficient rope climber 

I Agree

I understand that failure to exercise due care could result in injury or death

I Agree

I hereby certify that to the best of my knowledge none of those named here suffer from a medical condition that could affect their or the safety of others whilst using the centre 

I Agree

I have read the Conditions of Use & Rules of the centre and agree to abide by them

I Agree

I confirm that the information given is correct, and agree to promptly notify the centre if any of the above changes

I Agree

Today's Date: April 16, 2024

First Junior Participant's Name

First Name*

Last Name*

First Junior Participant's Age Acknowledgment*
First Junior Participant's Date of Birth*
I certify that I am 18 years of age or older
First Junior Participant's Signature*
Second Junior Participant's Name

First Name*

Last Name*
Second Junior Participant's Date of Birth*
Third Junior Participant's Name

First Name*

Last Name*
Third Junior Participant's Date of Birth*
Fourth Junior Participant's Name

First Name*

Last Name*
Fourth Junior Participant's Date of Birth*
Fifth Junior Participant's Name

First Name*

Last Name*
Fifth Junior Participant's Date of Birth*
Sixth Junior Participant's Name

First Name*

Last Name*
Sixth Junior Participant's Date of Birth*
Seventh Junior Participant's Name

First Name*

Last Name*
Seventh Junior Participant's Date of Birth*
Eighth Junior Participant's Name

First Name*

Last Name*
Eighth Junior Participant's Date of Birth*
Ninth Junior Participant's Name

First Name*

Last Name*
Ninth Junior Participant's Date of Birth*
Tenth Junior Participant's Name

First Name*

Last Name*
Tenth Junior Participant's Date of Birth*
Junior Participant's Address
Address Line 1:*
Street address, P.O. box, company name, c/o
Address Line 2:
Apartment, suite, unit, building, floor, etc.
Parent or Guardian's Email Address


Confirm Email*
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Parent(s) or guardian(s) must sign for any participating minor (those under 18 years of age) and agree that they and the minor are subject to all the terms of this document, as set forth above.

By signing below the parent or legal guardian agrees that they are also subject to all the terms of this document, as set forth above.
Parent or Guardian's Name

First Name*

Last Name*

Parent or Guardian's Age Acknowledgment*
Parent or Guardian's Date of Birth*
I certify that I am 18 years of age or older
Parent or Guardian's Signature*
Electronic Signature Consent*
By checking here, you are consenting to the use of your electronic signature in lieu of an original signature on paper. You have the right to request that you sign a paper copy instead. By checking here, you are waiving that right. After consent, you may, upon written request to us, obtain a paper copy of an electronic record. No fee will be charged for such copy and no special hardware or software is required to view it. Your agreement to use an electronic signature with us for any documents will continue until such time as you notify us in writing that you no longer wish to use an electronic signature. There is no penalty for withdrawing your consent. You should always make sure that we have a current email address in order to contact you regarding any changes, if necessary.

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