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Membership Agreement

Welcome to VITAL


VITAL Climbing is your gym. We trust you to take care of it! 

We are open 24 hours, and want to keep it that way. Please carefully read the following and sign off on each section, indicating that you have read, understand, and agree to it.  


Definitions

Public Hours: When VITAL Crew is staffed in the gym and we are open to the public. 

Member Hours: When the gym is open only to members. There may or may not be VITAL Crew present during these hours. Posted hours are available in the gym and online.  

Home Gym: Your membership will allow you to climb at any VITAL. Your Home Gym is the location where you first purchased your membership and visit most frequently. If you begin using another location more often, your membership and pricing may be automatically adjusted to reflect the gym you utilize most.

Paying Guest: A non-member visiting during Member Hours who is accompanied and supervised by a member. Guests must have previously visited during Public Hours and completed an orientation with Crew before attending Member Hours. Members are wholly responsible for their guests during Member Hours and must ensure all VITAL rules are followed.  

I Agree

 

The VITAL Crew will now show you around!

The duration and billing of my membership have been explained to me. I have been reminded to cancel my membership before the renewal date to avoid being automatically billed for the following month. This can only be done online. If I fail to do so, I am aware this can not be refunded, frozen, or partially refunded.  

I Agree

If I purchased an annual membership, I understand that it cannot be canceled, frozen, or partially refunded. After the completion of an annual membership, you will be automatically converted to a monthly-autopay membership. 

I Agree

have received a demonstration of how to scan in when I arrive. 

I Agree

have been shown how to access the gym during Member Hours.  

I Agree

I have been shown how to pay for rental shoes during public hours and member hours.  

I Agree

I have seen the fitness area and understand that it is only available to adults.  

I Agree


Coming and Going During Member Hours

Never share your key fob with anyone. Doing so will result in a suspension or ban.

When accessing the door during Member Hours, do not allow anyone else into the building. Other members will have their own key and should scan it separately to access the gym.  

Scan your key at the member check-in station. If the screen flashesGREEN, you are good to go! If the screen flashesRED, there is a problem with your account. Let us know in person or by email.  

It is your gym, so please respect it and don't leave a mess!  

I Agree

 

All Guests Must Purchase A Day Pass

Everyone must pay for their Day Pass, even if they are not climbing. If you bring a Paying Guest during Member Hours, please make sure this is either charged to your member account or on a separate credit card.  

All Paying Guests must have a completed waiver and have received an orientation by the VITAL Crew before visiting during Member Hours, even if they are not climbing.  

You must remain at the gym with your Paying Guests at all times during Member Hours. 4 Guests per Member max. You are completely responsible for their behavior.  

I agree to indemnify VITAL from any claims arising from my Paying Guest's participation in any VITAL activities. 

I Agree

Injuries

There is a telephone available for use in the front entrance area in case of emergency.  

We strongly recommend not climbing alone, so someone can assist you in case of injury.

No smoking, drugs, or outside alcohol are allowed at the gym. You may not be at the gym while intoxicated. If you come to the gym under the influence, we will immediately revoke your membership. 

I Agree


Looking Out During Member Hours

If you see anyone breaking any of the rules, speak up and let them know.

If you see anyone breaking any of the rules, speak up and let them know. Report any incidents to us via email, phone, or online. Call the police if a situation gets out of hand. Do not escalate a confrontational situation.  

I Agree


Outside Business Operations

Members are not permitted to solicit or conduct any business at VITAL. This includes selling goods or services, promoting off-site classes, offering personal training services, conducting classes, or soliciting donations or support for outside organizations or causes that are not sanctioned in writing by the gym's General Manager. 

I Agree

Members may not bring outside professionals into VITAL to assist them, including personal trainers, physical therapists, or photographers conducting commercial shoots. Members are welcome to capture personal moments on camera but should do so respectfully - filming or creating social media content that disrupts others or uses extensive equipment requires prior approval. 

I Agree


Other Important Rules

Members under the age of 16 must be accompanied by a parent at all times.  

VITAL reserves the right to add, delete, amend, or modify this agreement at any time and at its own discretion as it deems appropriate, without obtaining the consent of any Member.  

From time to time we will close the gym for a few days to make improvements or to set routes for a competition. Any temporary or partial closure of the facility or an amenity for maintenance or events will not result in a refund, membership freeze, or membership extension for the duration closed.

Please limit your time at the gym to a maximum of six hours per day.

We may revoke your membership at any time if we think you have violated any of our rules.  

If you sign up for a monthly membership, your card will be automatically charged each month until you cancel. An expired or invalid payment card does not cancel your membership. Our system will continue to attempt billing, and once your payment information is updated, any outstanding charges will be processed. You are responsible for these payments. To stop recurring charges, you must cancel your membership.

If you sign up for an annual membership, your membership will be activated on the date of purchase. Annual memberships cannot be cancelled, refunded, or frozen, and they do not lock you into a price when it is up for renewal.

You must cancel your membership at least one day before your renewal date to avoid being charged for the next month. Cancellations made less than 24 hours before the billing date will result in a non-refundable charge for the following month. You can cancel anytime by following the cancellation instructions on the VITAL website. 

 

I Agree

 

Building the Community

VITAL is a special place. Help keep it that way by welcoming and encouraging new climbers. We don't want anyone to miss out on this amazing sport because they feel intimidated. 

I have carefully read this agreement and fully understand its contents and implications. If the Member is a minor, at least one parent or legally appointed guardian must sign, as evidence of their agreement to this Member Agreement, for themselves and, to the maximum extent allowed by law, on behalf of the minor Member.  

I Agree

First Members Name
First Name*
Last Name*
First Members Date of Birth*
Date of Birth
First Members Signature*
Second Members Name
First Name*
Last Name*
Members Date of Birth*
Date of Birth
Third Members Name
First Name*
Last Name*
Members Date of Birth*
Date of Birth
Fourth Members Name
First Name*
Last Name*
Members Date of Birth*
Date of Birth
Fifth Members Name
First Name*
Last Name*
Members Date of Birth*
Date of Birth
Sixth Members Name
First Name*
Last Name*
Members Date of Birth*
Date of Birth
Seventh Members Name
First Name*
Last Name*
Members Date of Birth*
Date of Birth
Eighth Members Name
First Name*
Last Name*
Members Date of Birth*
Date of Birth
Ninth Members Name
First Name*
Last Name*
Members Date of Birth*
Date of Birth
Tenth Members Name
First Name*
Last Name*
Members Date of Birth*
Date of Birth
Parent or Guardian's Email Address
Email
Your signed waiver will be sent to the email address provided here and is available for download for three days via URL attachment.
Emergency Contact
First Name*
Last Name*
Emergency Contact's Phone Number*


Parent or Guardian's Name
First Name*
Last Name*
Relationship*
Phone*
Parent or Guardian's Date of Birth*
Date of Birth
Parent or Guardian's Signature*
Electronic Signature Consent*
By checking here, you are consenting to the use of your electronic signature in lieu of an original signature on paper. You have the right to request that you sign a paper copy instead. By checking here, you are waiving that right. After consent, you may, upon written request to us, obtain a paper copy of an electronic record. No fee will be charged for such copy and no special hardware or software is required to view it. Your agreement to use an electronic signature with us for any documents will continue until such time as you notify us in writing that you no longer wish to use an electronic signature. There is no penalty for withdrawing your consent. You should always make sure that we have a current email address in order to contact you regarding any changes, if necessary.


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