Upon booking the Charterer acknowledges all Terms and Conditions. Your booking is considered confirmed when the deposit is received.
Final number of guests, cruise times, catering selections, entertainment requirements and balance of payment are all to be finalised within fourteen (14) business days prior to the event date. Additions to the final numbers may be accepted up to five (5) days prior to the event date, must be paid for in full at the time of notification. No refunds will be distributed if actual numbers of guests are lower than the final numbers given at time of payment.
A 50% deposit payment is required within 5 working days of receiving a Booking Form from Whale One, to secure your booking. If a deposit payment is not received within the given period, the company reserves the right to allocate the vessel to another client. The vessel hirer is required to sign the Booking Form, specifying cruise details and conditions and return with your holding deposit.
Special arrangements may be made when discussing the conditions with our Booking Office Team. All charter quotes are in Australian Dollars (AUD) and will indicate the cost of the various charter components, including the cruising tariff, catering, beverages and entertainment, where applicable. Australian Goods and Services Tax (GST) will be applied to the sub-total of all the cost components and the total quote will include GST.
No refund is given if the actual number of guests is less than the minimum guaranteed passengers or the final number of guests advised to us by vessel hirer 5 days prior to the function.
Payments are accepted through Electronic Bank Transfer or credit card (Visa and Mastercard). Full payment to be made fourteen (14) business days prior to event date.
SECURITY AND CLEANING DEPOSIT
Along with the above, A deposit of $500 for your charter is taken to cover any damages or excessive cleaning costs caused by your guests throughout your time aboard the vessel. Any damage will be repaired by a licensed contractor and will be charged to you at their rates. A copy of the invoice will be provided to you. Any remaining balance of the $500 will be refunded to you within 72 hrs of completion of work. If no damage is caused, the full amount will be refunded to you within 72 hours.
Sunreef Mooloolaba accepts no responsibility for loss or damage to goods brought on board and/or left on the vessel, before, during or after the event.
More than 30 days prior to event date: Deposit will be refunded.
Between 30 – 14 days prior to event date: Loss of deposit.
Less than 14 days prior to event date: Loss of deposit plus $200 cancellation fee.
If a Charterer requests less than 30 days prior to a booked trip that the trip is rescheduled to another date, Sunreef may at its discretion agree to reschedule the trip and to credit any Deposit paid by the Charterer against the cost of the rescheduled trip. However, the Charterer acknowledges and agrees that if Sunreef agrees to credit the Deposit to the rescheduled trip, the Deposit will be non-refundable and the Charterer will not be entitled to any refund if the Charterer cancels the rescheduled trip at any time prior to the date of the trip.
Sunreef reserves the right at any time to cancel any cruise. If, in the opinion of the skipper, the voyage cannot be continued for any reason, then the skipper may terminate the cruise at any time.
Sunreef is not a common carrier and reserves the right to refuse to carry any passenger, baggage or goods without assigning any reason. Therefore passengers shall comply with the Navigation Act 1912 (as amended 1079) and all regulations, orders or instructions given by the skipper.
Sunreef reserves the right to amend vessels, menu, entertainment or any other aspect of your Private Charter where necessary and without notice. Private Charters may be cancelled or have schedule changes (with or without notice) for a variety of reasons, including, but not limited to bad weather condition and technical disruptions. We will not be responsible for paying costs or expenses you may incur as a result of change of time or cancellation.
Although it us highly unlikely in the river, if you or any of your guests find yourselves dealing with seasickness, our crew will look after you and ensure you are comfortable and safe. However, as this is not something in our control, we will not issue any rebookings or refunds for being seasick.
The boarding period usually takes 30 minutes, and you will be greeted by a staff member who will take your boarding pass and welcome you to the boat. You are required to send a completed list of names of the persons coming on board for your charter as soon as possible prior to the date of your charter. Delays in our cruise departure for any late arrivals or adjustments to the list of passengers will be taken off of the total cruise time. Please ensure you and your guests allow enough time for travel and parking at Mooloolaba Wharf.
Guests must check in to Sunreef Mooloolaba before boarding to receive a boarding pass.
Failure to turn up for your Private Charter on the agreed date attracts a 100% cancellation fee. NO REFUNDS.
DURATION OF THE CHARTER
Embarkation and disembarkation take place at the Mooloolaba Wharf, 123 Parkyn Parade. The duration of the Charter includes the time taken to embark and disembark guests of the Charterer’s group.
Sunreef is not responsible for any delays caused by the late arrival of guests of the Charterer’s group or delays at the wharf caused by crowds, the arrival of other vessels or any other item beyond the vessel’s
control. If disembarking guests takes longer than 20 minutes beyond the scheduled end of the Charter, the Charterer will be charged for this time pro rata (30 minutes extension) to the vessel hire rate.
SUITABILITY OF THE VESSEL
It is the responsibility of the Charterer to inspect the vessel prior to the Charter to determine the vessel’s suitability. The Charterer represents and warrants to Sunreef that the Charterer is satisfied with the vessel and the standard of services offered by Sunreef to be provided in respect of the Charter.
All decorations and/or additional set up prior to departure must be prearranged. Decorations must be placed so no damage results to the vessel; no pins or adhesive tape. No confetti and balloons are discouraged.
THE SKIPPER AND SUNREEF MANAGEMENT
The Skipper (Master) has total discretion as to the operation of the vessel including passenger loading, vessel route, event timing, carriage of goods, serving of alcohol, acceptable conduct of passengers, and the disembarkation of any ill-behaved guests.
In the event of a passenger being required not to embark or to disembark from the vessel under the provisions of this condition, Sunreef, nor the skipper shall be under any liability to such passenger of any kind whatsoever.
The Skipper and Sunreef shall not be responsible for any injury to person or damage to property arising out of any cruise.
Sunreef shall not be responsible for any damage or loss occasioned.
RESPONSIBLE SERVICE OF ALCOHOL
If you expect to be served alcohol we will require a valid photo ID prior to boarding. A photo image of ID is not permitted. Alcohol may not be carried from the vessel on disembarkation.
Whale One is a licensed venue and does not allow BYO. Staff reserve the right to refuse entry onto the vessel, the service/supply of alcohol to any unduly intoxicated, underage or disorderly guests.
If deemed necessary, the Skipper may elect to dock the vessel and remove the guest and notify police. Rowdy or unruly behaviour will not be tolerated. The Operator and the vessel have a “Responsible Service of Alcohol Policy” that applies during the Charter. If behaviour falls outside the guidelines of this policy then Sunreef may, in conjunction with the Skipper, do any of the following:
-Terminate the Charter by berthing the vessel at the nearest safe location and disembarking the passengers.
-Summon the Police to remove offending passengers
-Negotiate with the Charterer to agree on some other course of action to resolve the issue.
Any costs associated with the early termination of the Charter due to unruly or rowdy behaviour must be paid by the Charterer.
There is strictly NO SMOKING on board any of our vessels.
Passengers shall not carry any alcoholic liquor, matches (other than safety matches), explosives, volatile spirit or other goods of a dangerous, inflammable or offensive nature.
Dress appropriate for the weather; there are open air, protected and enclosed areas available, but no air conditioning. Due to safety regulations, the footwear dress code exclusions are as follows:
No thongs/flip flops
No stiletto heels
Good behaviour is expected. Any passengers doing the following will be reported to the Australian Maritime Safety Authority (AMSA) and/or Queensland Police Service (QPS):
-Use of illegal drugs
-Swinging from the handrails
-Jumping off the vessel
-Urinating off the side of the vessel
-Throwing debris from the vessel
-Yelling at patrons on docks and houses
-Fighting or aggressive arguments
Actions of this sort may be recorded as a Marine Incident with persons liable for on the spot or delayed fines of up to $2200.
SAFETY AND SECURITY
Our vessels are equipped to safely carry passengers. Please listen closely to the safety briefing prior to departure. If you have any questions, ask a crew member. All passengers are carried at their own risk, Sunreef does not accept responsibility or liability for any injury suffered whilst boarding, aboard, or disembarking from its vessel. Operation of the vessel and any of its equipment is restricted to the Skipper and Crew of Sunreef.
Skipper: The Skipper (Master) has total discretion as to the operation of the vessel including passenger
loading, vessel route, event timing, carriage of goods, serving of alcohol, acceptable conduct of
passengers, and the disembarkation of any ill-behaved guests.
Security may be on board. The vessel is monitored by CCTV. Security will enforce all listed terms and conditions and reserve the right refuse entry or to remove unruly guest from the vessel. Illegal actions will incur Queensland Police attention.
DISABILITY AND MOBILITY
Unfortunately, due to vessel construction, Sunreef vessels are not wheelchair accessible.
Pram space may be limited. Please advise us upon booking regarding the need for pram space.
The course to be undertaken during the Charter may be agreed in advance with Sunreef or with the Skipper. Sunreef reserves the right, at its sole discretion or that of the Skipper, to vary the agreed course because of weather, wave height, traffic, vessel survey restrictions, or any other cause which Sunreef or the Skipper believes is justified in the interests of the comfort or safety of passengers, crew, the vessel and other vessels.
SUBSTITUTION OF VESSEL
Sunreef may substitute another vessel for the specified vessel in the case of any unforeseen circumstances (including mechanical breakdown). In such cases, Sunreef has no liability to the Charterer for such substitution provided that the substituted vessel satisfactorily meets the Charter particulars and provides the level of services as originally agreed.
LIMIT OF LIABILITY
To the extent permissible by law, Sunreef Mooloolaba is not responsible in sort, contract or otherwise for any loss or damage arising out of injury or death sustained by the Charterer or any guest of the Charterer’s group, howsoever arising and whether arising as a result of the Operator’s negligence or failure to render due care.
The Charterer enters into this Charter Agreement at its own risk.
If, however any guarantees, terms, conditions or warranties are implied into this Charter Agreement by any law of the Commonwealth of Queensland, the exclusion of which would contravene that law or cause part or all this clause to be void, then to the extent permissible by law.
The law of Queensland governs this agreement and the parties agree to submit to the jurisdiction of the courts of Queensland in respect of any dispute arising between them. Sunreef Mooloolaba has no liability for failing to perform its obligation under this terms and conditions due to any industrial action, unsuitable weather conditions, mechanical or technical breakdowns or other events beyond its reasonable control.
The Charterer agrees to indemnity and hold Sunreef Mooloolaba harmless, it’s agents and employees from and against any and all losses, claims, actions, expenses, fees, damages, fines and liabilities (including reasonable legal fees) arising from the Charter or caused by any negligent act or omission by the Charterer or guests of the Charterer’s group.
The Charterer agrees to indemnify and hold harmless Sunreef, its agents and employees, from and against any and all losses, claims, actions, costs expenses, fees, damages, fines and liabilities (including reasonable legal fees) arising from the Charter or caused by any negligent act or omission by the Charterer or members of the Charterer’s group.
Sunreef has no liability for failing to perform its obligations under this terms and conditions due to any industrial action, unsuitable weather conditions, mechanical or technical breakdowns or other events beyond Sunreef’s reasonable control.
The Wharf complex has all day parking available, however please keep in mind that parking can sometimes get very busy. Please give yourself at least 15-20 minutes for parking. We recommend that you park your vehicle in the Sea Life (Underwater World) car park at The Wharf Mooloolaba, 123 Parkyn Parade. You can find a parking map of The Wharf Mooloolaba here.
You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. whaleone.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data whaleone.com.au collects are secured against unauthorised use or access. Credit card information is not stored by us on our servers.
Sunreef does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
DISCLOSE YOUR INFORMATION
Sunreef may be required, in certain circumstances, to disclose information in good faith and where Sunreef is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.
EXCLUSION OF COMPETITORS
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of Sunreef. Sunreef expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party.
If you breach this term, then Sunreef will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. whaleone.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.
This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and Sunreef that results in litigation, then you must submit to the jurisdiction of the courts of Queensland.