Exeter International and Volga Dream Terms & Conditions 2020-2021
Information contained in the Exeter International brochure is not an offer or a contract. The transportation of passengers and baggage on the Volga Dream vessel is provided solely by the Operator and is governed by the Terms and Conditions printed on the Passenger Ticket contract. For complete information on terms and conditions, itinerary liability of World Wide Cruises, Inc., liability limits and all sections mentioned below, refer to the Passenger Ticket Contract. A copy of the Passenger Ticket Contract is available by contacting your travel agent or Exeter International.
Visas & Passports
Russia, along with other countries in the former Soviet Union, requires visas of most visitors, including citizens of the United States, Mexico, Canada and Australia. Exeter International will arrange for the invitation required for a visa upon booking. Each traveler will be responsible for all additional required documentation. This varies by country but generally includes a passport photo, a completed visa form, photo copy of the information pages of his/her passport, and the visa processing fee. If the traveler would like, Exeter International will obtain all visas at additional cost. Each traveler is responsible for his/her own passport, which must be valid for at least six (6) months after the completion of the participant’s tour. The passport must also have at least two completely empty visa pages. Exeter International is not responsible for the refusal of a visa to any traveler by any consulate. In the event of visa refusal, any and all expenses/cancellation fees shall be borne by the traveler.
Payment & Cancellation Policies
COVID-19 POLICY BOOK WITH CONFIDENCE
Like the rest of the world, we at Volga Dream are slowly and cautiously stepping back to normality. As people are starting to revive their travel plans we are ready to play our part in making that happen. In the times of uncertainly we want to make sure that all of our clients can book confidently, knowing that we plan to be as flexible as possible. For any new reservations for a 2021 or 2022 Volga Dream journey the following payment and cancellation policy will apply:
20% deposit at the time of booking
80% 60 days prior to your travel dates
Up to 61 days prior to departure: 20% deposit is non-refundable, but can be kept as future travel credit for 3 years
After 60 days prior to departure standard terms will apply: 100% cancellation fee.
Please Initial to Accept:
Because of the pandemic, we know that circumstances can change suddenly. For this reason, we encourage all guests to keep in touch if any other factors impact your plans. We will always do our best to help you with your trip. Travelers are liable for airline and hotel cancellation fees as stated in their agreements. All cancellations must be received in writing.
Please sign to acknowledge our all of our payment and cancellation policies.
October 31, 2020
Prices and Services
All taxes are included in program prices.
Payments must be made in Tampa, FL to Exeter International at least 90 days prior to departure and are accepted by check, cash or credit card. We accept Visa, MasterCard, American Express, and Discover Card for credit card payment. Please note that payment for any services a traveler wishes to add once travel commences must be made in United States Dollars to the Exeter International local representative. We cannot accept personal checks or travelers checks overseas.
The tour cost assumes double occupancy in all hotels. Single supplements will be calculated based on exact dates of travel. We reserve the right to substitute hotels of equal or superior quality.
Transfers & Vehicles
World Wide Cruises, Inc. will supply its travelers with personal transportation to and from all train stations, airports and ports, as described in the tour description. Baggage assistance is included for one piece of luggage per person, but tour participants should be prepared to handle their own bags at certain times during the tour. Please read carefully the Exeter International Travel Tips publication. We cannot guarantee air-conditioned vehicles in some cities, as they are not always available in certain parts of Russia.
Please note that due to circumstances beyond the control of World Wide Cruises, Inc., the tour may not be deliverable exactly as described, BUT World Wide Cruises, Inc. will substitute scheduled or advertised events, hotels, and restaurants with alternatives of equal or greater value and quality. All hotels, restaurant and airline space is subject to their management’s approval. World Wide Cruises, Inc. will make every effort to guarantee this package as is, but conditions will sometimes mandate minor changes to the program. Reservations are nontransferable.
Health & Disability Requirements
Guests must notify us in writing at the time of booking of any physical or mental illness, disability or other conditions for which special accommodations or the use of a wheelchair is necessary or contemplated. Also, we must be notified of any medical treatment that may render the guest unfit for travel or constitute a risk or danger to the guest or anyone else on board. The vessels always carry a medical doctor aboard. Acute medical conditions will require you to disembark to be attended to by shoreside emergency and/or medical response. Guests needing any form of assistance and those who are physically disabled must be accompanied by someone who will take full responsibility for any needed assistance during the cruise and in the event of an emergency. We reserve the right to refuse passage to anyone who, in our sole opinion, may affect the health, safety or enjoyment of other guests. Guests requiring a wheelchair must provide their own collapsible wheelchair. Please be aware that some ports of call, shore excursions, docks, gangways and other requirements may preclude a wheelchair guest from leaving the vessel; this decision will be made by the ship’s captain and is binding. Also, there may be certain physical conditions, including raised doorway thresholds from 2 to 16 inches, stairways and narrow passageways within the vessel that may limit or preclude the accessibility of wheelchair guests to some areas. Please initial to accept:
All bookings confirmed less than three weeks before departure will require expedited procedures. The cost for expedited bookings is $250 per booking.
Expedited Paper Documents
If final paper travel documents are required more than four (4) weeks in advance of the departure date, a $50 expedited documents fee applies to the booking. If overnight delivery of paper documents is required at any time, a fee of $35 will be applied to the booking.
Once a group or individual travel itinerary has been confirmed, amendment fees are waived. The traveler is responsible for any additional expenses that may be incurred due to a voluntary itinerary change.
Smoking is not allowed on World Wide Cruises, Inc. vessels, or while the group is together on tour or at meals. No smoking is allowed on the Volga Dream, except on exterior decks where indicated.
It is customary to give cruise gratuities, subject to your satisfaction of services rendered. Gratuities on board and on land are not included in the tour price.
Exeter International highly recommends that you purchase travel insurance for your trip. This may be purchased directly through Exeter International or through your travel agent.
Advanced, Cancelled, or Delayed Sailing
In the event of a charter of the vessel, strikes, lockouts, riots, or stoppage of labor from whatever cause or for any other reason whatsoever, the Cruise Line may at any time cancel, advance, or postpone any scheduled sailing and may, but are not obliged to, substitute another vessel and shall not be liable for any loss whatsoever to passenger by reason of any such cancellation, advancement, or postponement, except as otherwise provided in the Cruise Line's Passenger Contract. The Cruise Lines reserve the right to abandon any cruise for any cause and to change the itinerary whenever conditions, in the opinion of the Master of the Ship, render it advisable or necessary. The Cruise Lines will not be responsible for any loss or expense caused by reason of such changes
The responsibility of World Wide Cruises, Inc. and Exeter International is limited. They act only as agent for the passenger in regard to travel, whether by railroad, motorcoach, private car, boat, aircraft, or another conveyance and assume no liability for injury, damage, loss, accident, delay or irregularity which may be occasioned by reason of defect, through the acts or defaults of any company or other person engaged in conveying the passengers or in carrying out the arrangements of the tour, as a direct or indirect result of any cause beyond the control of World Wide Cruises, Inc. and Exeter International. Exeter International and World Wide Cruises, Inc. can accept no responsibility for loss or additional expenses due to delay or changes in schedule or other causes. No refund for unused portions of the tour can be made. Tour services including, but not limited to carriage by land or air, guide services, hotel accommodations, restaurant, and all services are furnished by contractors who are independent and do not act for or on behalf of and are not servants of Exeter International and World Wide Cruises, Inc. and with whom Exeter International and World Wide Cruises, Inc. has no relationship as joint venture or otherwise. The acceptance of this order or participation in the tour by the passenger or his assignees shall be deemed to be consent to an acceptance by such person(s) of the above, and of any further condition that Exeter International and World Wide Cruises, Inc. shall not be liable or responsible for the accuracy of any representations regarding the tour service.
Venue for all claims or disputes shall be exclusively in Hillsborough County, Florida, whose Courts, using Florida Law, shall have exclusive jurisdiction. Damage claims against Exeter International and World Wide Cruises, Inc. shall be limited to the value of the particular item in dispute and not for any incidental, consequential, or special damages. Exeter International and World Wide Cruises, Inc. assume responsibility for representations it makes, but not for those made by others and including, but not limited to, any employee of Exeter International, World Wide Cruises, Inc. or independent travel agent. Payment for reservations on any Exeter International and World Wide Cruises, Inc. cruise shall constitute consent to all the provisions in the General Information and Conditions published herein and is binding on all tour and travel participants.
All tour prices include the cost of planning and operations and are based on the tariffs, fuel costs and exchange rates in effect January 1, 2020 and are subject to change without notice at any time prior to payment in full of tour services.
Exeter International, Inc. is a Florida corporation, licensed, registered and bonded in the State of Florida for the sale of travel products and services.
I HAVE READ THE TERMS AND CONDITIONS ABOVE AND UNDERSTAND AND AGREE WITH THEM COMPLETELY.