FLIGHT means the hot air balloon flight to be provided by Balloon Joy Flights (BJF) and includes flight preparation activities, take-off, flight, landing and pack-up;
SERVICES means the provision of a Flight and transportation of the Customer in any motor vehicle operated by BJF in connection with the Flight.
COVID19 Conditions. Due to the current pandemic all passengers will be asked to sanitise their hands, wear a facemask and will permit to have their temperature taken via a non contact method.. Until the present COVID19 pandemic restrictioms are relaxed ALL passengers are required to answer the Covid19 questionnaire in this form and are encouraged to download COVIDSafe App on their Smartphone.
Cancellation by Passenger If you cancel a confirmed booking more than 48 hours before your flight, your booking fee is non refundable.
Your flight ticket becomes fully non-refundable: (a) if you cancel less than 48 hours before your flight; or (b) if you fail to show up for your flight (this includes sleeping in and getting lost)
Please be on time as we can not wait for latecomers, as this will inconvenience the other passengers.
Cancellation by Balloon Joy Flights If your flight is cancelled by us for any reason (safety, weather or otherwise), you may rebook on another day to suit or receive a refund less your booking fee in $AUD
The Pilot may terminate a flight at any time if they determine, in their absolute discretion, that there is, or there is reasonably likely to be:
(a) an adverse change in the weather conditions;
(b) an onboard emergency;
(c) a risk of material damage to the balloon or any other property;
(d) any other circumstance presenting a risk to the safety of Passengers, BJF personnel or any other person.
If a flight is terminated after take-off and the total duration of the flight is 30 minutes or less (as determined by BJF), the Flight will be deemed incomplete and the Passenger will be entitled to reschedule their Flight. The rescheduled Flight is non-transferable to any other person. To the maximum extent permitted by law, the Passenger will not be entitled to any refund for the terminated flight. Rescheduling is subject to Flight availability and must be taken within the original validity period of the Ticket or Voucher.
BJF will not be liable for any direct or indirect costs incurred by the Customer or any Passenger in relation to the cancellation or termination of a Flight in accordance with this clause, including any travel, accommodation or other expenses incurred by any Customer or Passenger or the inability of the Passenger to book a suitable replacement Flight. BJF recommends that each Passenger take out suitable travel insurance to cover the risk of cancellation.
ARE YOU FIT TO FLY?
Ballooning can involve some active participation and as such, a moderate level of fitness and health is required.
All members of your party will need to be fit & well and free of any COVID19 symptoms with:
No significant knee problems, (knee replacements more than 12 weeks old are OK)
No significant hip problems,(hip replacements more than 12 weeks old are OK)
No significant back or neck problems,
No recent surgeries or broken bones,
No other existing conditions that would preclude them from following the pilot’s instructions; Assuming the landing positions with knees bent when instructed to do so, Absorbing a small bump when the balloon is landing or would prevent them from holding on to the safety handles when the balloon is landing.
Hearing impaired passengers will need an Auslan interpreter, who is flying with them.
Be able to understand safety instructions from the pilot in English or have a translation app on their phone as we do not have interpreters on staff.
Are able to stand for one hour unassisted,
Do not weigh more than 125kg individually and children , between 5 and 12 years and do not weigh more than 45kg individually, unless special arrangements are made with us.
BJF will not knowingly fly any Passenger that is pregnant. Flight landings may be bumpy and the balloon basket may be dragged on its side for several metres. BJF will not be liable for any claim, loss or damage for any injury caused to a pregnant Passenger arising from or in connection with the supply of Services.
CONDITIONS of USE
The Customer and each Passenger acknowledges that it is responsible for:
(a) making as many attempts as is necessary to undertake a Flight prior to the expiry of their Ticket or Gift Voucher.
(b) ensuring they have received their Booking documentation (Booking Confirmation) prior to the Flight date and that all details in the Booking Confirmation are accurate, including Passenger details, contact details, the Flight date and the Flight location;
(c) complying with the check-in procedures set out in the Booking Confirmation prior to the flight;
(d) taking out suitable travel insurance (if required);
(e) following the instructions of the Pilot and ground crew, complying with any local codes of conduct and acting sensibly and prudently at all times;
(f) not being under the influence of drugs or alcohol during the Flight or taking any medication that could impair their judgement during the Flight;
(g) ensuring they do not fly if they are pregnant or have any pre-existing medical conditions that may be detrimentally affected by hot air ballooning or which may pose a risk to other Passengers or BJF personnel; and
(h) any personal belongings brought on the Flight, including cameras, phones, clothing or attire.
The Customer and each Passenger acknowledges and agrees that BJF will not be liable for, and the Customer and each Passenger waives any right it has to claim, any loss not arising naturally according to the usual course of things, damages for disappointment, any loss of income, loss of profit or anticipated savings arising under or in connection with the supply of Services, whether in contract, tort (including negligence), under statute, in equity or otherwise.
ALL PASSENGERS MUST PHONE 0428441819 to confirm the flight, time, meeting place and weather before 11am the day before the flight. We will cancel if there is an adverse weather forecast which may affect passengers safety and reschedule your flight to another date that suits you.
ALL PASSENGERS ARE REQUIRED TO PROVIDE THEIR NAME, WEIGHT and CONTACT details in accordance with Civil Aviation requirements. Please provide these details in the booking form. In accordance with civil aviation requirements our balloons have a minimum liftoff weight, so if there are insufficient passengers for a flight we will contact you to reschedule you to another date suitable to you.