HALO is proudly managed and operated by VenuesLive Management Services (WA) Pty Ltd as agent for the Western Australian Sports Centre Trust, trading as VenuesWest (Optus Stadium, we, us, our).
We respect your right to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and are committed to protecting your personal information in accordance with the Australian Privacy Principles, as set out in the Privacy Act, which deal with the collection, management and disclosure of your personal information.
1. Your personal information is important to us.
2. What personal information do we collect and hold?
3. How do we collect information about you?
4. What happens if we cannot collect your personal information?
You are not obliged to provide us with your personal information, however if you choose not to we may be unable to:
6. How do we use your personal information?
Your personal information is generally held and used for the purpose of which it was provided or obtained, including in the following ways:
We may also contact you for marketing purposes, where you have given your consent or registered to receive marketing and communications from us. If you wish to unsubscribe from receiving these materials please follow the unsubscribe instructions in any email or communication we send you, or contact us at email@example.com and we will do it for you.
We will not use any of your personal information without your consent, unless:
7. Who do we disclose your information to and why?
We may also share your information with the sponsors and partners of Optus Stadium and events at Optus Stadium, so that these parties can process your enquiries, run their events, and for other legitimate business interests as described in their privacy policies. We otherwise do not disclose your personal information to these third parties for marketing, advertising and/or promotional purposes, unless you have consented to receive such information. You can withdraw your consent to receiving information from the sponsors and partners of Optus Stadium and events at Optus Stadium by following the unsubscribe instructions in the communications sent to you by the those parties.
8. You can access the information we keep about you.
If at any time you want to know what personal information we hold about you, or you wish to access personal information that we may hold, please email us at firstname.lastname@example.org.
All requests for personal information must include proof of identity, the purpose of your request, and should include your phone number in case we need to contact you. We may require additional information, dependent on the nature of your request. Access to personal information will be provided, unless we are required to refuse a request in accordance with the Australian Privacy Principles.
There is no application free for making a request to access your personal information, however we may charge an administrative fee for the provision of information in order to cover our reasonable costs in identifying and providing the requested information.
If we do not agree to provide you with access to information we hold you make seek a review of that decision.
9. Changing and updating the information we have about you.
We will take all reasonable steps to ensure the personal information we collect, use or disclose is accurate and complete. If at any time you need us to change your personal information please email us at email@example.com. All requests to change personal information must include proof of identity, and should include your phone number in case we need to contact you. Once proof of identify has been confirmed we will amend your personal information accordingly.
If you wish to have your personal information deleted, please email us at firstname.lastname@example.org. All requests to delete personal information must include proof of identity, and should include your phone number in case we need to contact you. Once proof of identify has been confirmed we will take all reasonable steps to delete such information unless it must be kept for legal reasons.
10. Response Times.
We will endeavour to respond to your request, enquiry or complaint within a reasonable time frame. When your request is to access, change or delete any of your personal information please allow at least 30 days, once proof of identity has been confirmed, for us to process your request.
From time to time we conduct competitions on our websites and through our social media platforms (Facebook, Instagram or Twitter). When we run these competitions you may be provided with the choice of being added to a mailing list to receive further information from us and our partners. Unless you choose to receive further communications from us or our partners, the information which we collect from your entry in the competition is not used for any purposes other than for the competition.
12. Storage and security of your personal information.
We will take all reasonable steps to keep the personal information which we hold about you secure and protected from misuse, loss, unauthorised access, modification or disclosure. We continually endeavour to improve security safeguards in line with current industry standards, however unfortunately no data transmission over the internet is totally secure. Accordingly, we cannot guarantee that unauthorised third parties will not be able to defeat the technical measures put in place to secure your personal information. We will not be held responsible for events arising from unauthorised access to your personal information. We will destroy or de-identify your personal information when no longer needed or required to be held by law.
13. Links to other websites.
We provide links to third party websites on our websites, and allow third party advertising on our websites and social media platforms, or via the IT network at Optus Stadium. These linked websites or advertisements are not under our control and we are not responsible for the conduct of companies linked to our websites. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of those websites. We are not responsible for how your personal information is collected and used by these third party sites.
14. Future changes.
15. What to do if you have a problem or question.