PRIVACY POLICY
Protecting your private information is our priority. This Privacy Policy ("Policy") applies to ELEV8 Climbing and Fitness and any subsidiaries and affiliates ("ELEV8", "we", "us" or "our") belonging to ELEV8 Climbing and Fitness, and describes the collection, use and disclosure of information and data we collect about users of the facility. By accessing the facility, you agree that your personal information will be handled as described in this Policy and consent to the data practices described within this Policy. Your use of our facility, and any dispute over privacy, is subject to this Policy and to our Terms & Conditions, including its applicable limitations on damages and the resolution of disputes. The ELEV8 Terms and Conditions are incorporated by reference into this Policy.
COLLECTION OF YOUR PERSONAL INFORMATION
We collect information about you directly from you (both online and in store) and from third parties, as well as automatically through your use of our facility. In order to better provide you with products and services offered on our facility, ELEV8 may collect personally identifiable information, including but not limited to: your first and last name, mailing address, email address, phone number, and password. If you purchase products or services from ELEV8, we collect billing and credit card information and purchase history. This information is used to complete the purchase transaction. We also may collect information about your workout preferences, such as your preferred climbing route difficulties, and your fitness apparel sizes, including shoe size preferences. If you provide this information directly to one of our gym employees, we may associate this information with your account (e.g., if you sign up for a class while you are in the gym). ELEV8 may also collect anonymous demographic information, which is not unique to you, including but not limited to, your: age and gender. Please keep in mind that any information you disclose through public message boards belonging to ELEV8 may be collected and/or used by ELEV8 or others.
You may be required to provide certain personal information to us when you elect to use certain products or services available on the facility. These may include: (a) registering for an account on our facility; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services at our facility. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
INFORMATION WE COLLECT FROM THIRD PARTIES
To create an account and use the facility, ELEV8 requires emergency contact information for customers. When a customer creates an online account with ELEV8, ELEV8 will collect the name and phone number of their emergency contact. ELEV8 customers and members also may provide ELEV8 information about their friends, e.g., so that ELEV8 can invite others to try classes.
USE OF YOUR PERSONAL INFORMATION
ELEV8 collects and uses your personal information for the following purposes and as otherwise permitted by law: (1) provide and communicate services offered by ELEV8 to you, (2) customer service purposes including responding to inquiries and comments and fulfilling purchases, (3) offer personalized information, content, services and offers, (4) marketing and promotional services including offers, specials, promotions, newsletters, emails, and third-party products and services, (5) to contact you, (6) assist in marketing and advertising on third-party websites and social media/networking platforms, (7) conduct surveys and questionnaires, (8) business purposes including the sale and restructuring of ELEV8, (9) comply with all applicable laws and protect ELEV8 and others and (10) research and analytical purposes to better understand how users access and interact with the facility and to modify and improve the facility.
SHARING INFORMATION WITH THIRD PARTIES
ELEV8 may share data and your personal information with affiliates, partners, or service providers to help perform statistical analysis, send you email or postal mail, provide customer support, arrange for deliveries and other business related purposes including in the event ELEV8 merges with another company or sells some or all of its assets to another company.
ELEV8 may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on ELEV8 or the facility, (2) protect and defend the rights or property of ELEV8, (3) protect ELEV8 or others, and/or (4) act under exigent circumstances to protect the personal safety of users of ELEV8, or the public.
E-MAIL COMMUNICATIONS
From time to time, ELEV8 may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from ELEV8, you may opt out of such communications by clicking on the UNSUBSCRIBE button.
EXTERNAL DATA STORAGE SITES
ELEV8 may store your data on servers provided by third-party hosting vendors with whom we have contracted.
CHANGES TO THIS STATEMENT
ELEV8 may update this Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. ELEV8 will post such revised Policy on the facility. Your use of the facility constitutes your agreement to any revised Policy terms.
CONTACT INFORMATION
ELEV8 welcomes your questions or comments regarding this Statement of Privacy. If you believe that ELEV8 has not adhered to this Statement, please contact ELEV8 at: info@elev8climbing.com
Effective as of July 5, 2021
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