VR Therapies CIC                                                      

1 Spencer Parade

Northampton

NN1 5AA

E-mail: booking@vrtherapies.co.uk

VR Therapies CIC (“us”, “we”, or “our”) operates the https://www.vrtherapies.co.uk website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Definitions

Personal Data Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies Cookies are small files stored on your device (computer or mobile device).

Data Controller Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers) Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User) Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

-Email address

-First name and last name

-Phone number

-Address, ZIP/Postal code, City

-Cookies and Usage Data

-CCTV is used in the premises to safeguard customers and staff

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. CCTV is used in the premises to safeguard customers and staff.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

The storage of CCTV data is recorded and deleted quarterly.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

Use of Data

VR Therapies CIC uses the collected data for various purposes:

-To provide and maintain our Service

-To notify you about changes to our Service

-To allow you to participate in interactive features of our Service when you choose to do so

-To provide customer support

-To gather analysis or valuable information so that we can improve our Service

-To monitor the usage of our Service

-To detect, prevent and address technical issues

-To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), VR Therapies CIClegal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

VR Therapies CIC may process your Personal Data because:

-We need to perform a contract with you
-You have given us permission to do so
-The processing is in our legitimate interests and it is not overridden by your rights
-For payment processing purposes
-To comply with the law

Retention of Data

Therapies CIC will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

VR Therapies CIC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the

security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

VR Therapies CIC will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal Requirements

VR Therapies CIC may disclose your Personal Data in the good faith belief that such action is necessary to:

-To comply with a legal obligation

-To protect and defend the rights or property of VR Therapies CIC

-To prevent or investigate possible wrongdoing in connection with the Service

-To protect the personal safety of users of the Service or the public

-To protect against legal liability

 Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

You’re Data Protection Rights under the General Data Protection Regulation (GDPR)

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where VR Therapies CIC relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Square Their Privacy Policy can be viewed at https://squareup.com/legal/privacy-no-account

Zettle Their Privacy Policy can be viewed at Privacy Policy | Zettle UK

PayPal Their Privacy Policy can be viewed at PayPal Privacy

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 14 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 14. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Created by MF

 



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VR THERAPIES C.I.C. - Virtual Reality Waiver & T&Cs


Review VR THERAPIES C.I.C. Privacy Policy

Virtual Reality is a VERY immersive experience and can affect everyone differently. Please read the following disclaimer.

By attending any "VR THERAPIES C.I.C." locations or events, you release VR THERAPIES C.I.C. from any and all liability - financial or otherwise - that may arise from your attendance to the fullest extent of the law.

You agree to take responsibility for yourself and all minors/children which attend as part of your booking, and release VR THERAPIES from any liability - financial or otherwise - that arise from their attendance to the fullest extent of the law.

You understand that you will not be aware of your physical surroundings and what that means for your safety, those attending with you and those around you. You must not interfere with those with a VR headset on and will not encourage others either.

You understand that some people experience nausea, disorientation, motion sickness, general discomfort, headaches or other health issues when experiencing virtual reality.

A very small percentage of people may experience a seizure when exposed to certain visual images, including flashing lights or patterns that may appear in video games. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause these “photosensitive epileptic seizures” while playing video games.

Parents should watch for or ask their children about the above symptoms. Children and teenagers are more likely than adults to experience these seizures. If you or any of your relatives have a history of seizures or epilepsy, consult a doctor before playing video games.

You confirm you agree to pay for any and all damages caused by yourself or anyone else in your party, however they may be caused to VR THERAPIES equipment or property.

Pre-existing Medical Conditions:

People who have previous medical conditions such as severe headaches, ear-aches, or psychiatric disorders, should see a doctor before using our VR headsets. Some people may experience seizures triggered by flashing lights or patterns while experiencing virtual reality, even if they have never had a seizure before, or have no history of epilepsy or seizures. Anyone who knows or believes they may have previously experienced a seizure or other symptom linked to an epileptic condition should see a doctor prior to using our VR headsets.

Motion Sickness:

People who are prone to motion sickness have a risk of experiencing discomfort when using Virtual Reality. Do not use when you are sleep deprived, are under the in fluence of drugs or alcohol, or have digestive problems.

Age Restrictions:

Is there an age restriction?

There is no upper age limit and we encourage those of any age to experience the true power of Virtual Reality, there is something for everyone.

8 years and above.

Younger children may not fit the headset/controllers comfortably and may unintentionally cause damage to the equipment. For those under the age of 10, we highly recommend a 30-minute session.

Please contact us if you are looking to bring a child younger than 8 years old and we can discuss possible options available.

It is the parent/guardian who is hiring the VR Equipment for the session and all games and experiences are provided for free. We have placed the games and experiences into categories to help parent/guardians select appropriate games for children as titles are age rated just like films. It is the responsibility of the parent/guardian to ensure children play games suited to their age. Speak with a member of the team if you would like us to confirm the age rating on titles and make suitable game recommendations.

All children must be supervised by a responsible parent/guardian at all times. All damages, however they are caused, must be paid for.

Children under the age of 14 must be accompanied by an adult over the age of 18. Children under the age of 18 are not able to play games that carry a mature age restriction content. Children over the age of 14 must have a parent or guardian counter sign and complete our disclaimer before attending.

VR RACING/DRIVING

Minimum height: 150cm (1.5m/4ft 9in)

Younger children may not be able to reach the pedals or be able to comfortably use the equipment and may unintentionally cause damage. All damages must be paid for in full.

The steering wheels have force feedback, which may be too strong for young players.

You’ll also need to consider your child’s ability as the racing can frustrate some children who may not be able to control them successfully.

All children must be supervised by a responsible parent/guardian at all times.

All damages, however they are caused, must be paid for.

Photosensitivity and Epilepsy

Some people experience nausea, disorientation, motion sickness, general discomfort, headaches or other health issues when experiencing virtual reality.

A very small percentage of people may experience a seizure when exposed to certain visual images, including flashing lights or patterns that may appear in video games. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause these “photosensitive epileptic seizures” while playing video games.

Parents should watch for or ask their children about the above symptoms. Children and teenagers are more likely than adults to experience these seizures. If you or any of your relatives have a history of seizures or epilepsy, consult a doctor before playing video games.

If you suffer from any medical conditions, you should discuss these with a trained health professional.

TERMS & CONDITIONS


By using our services you accept to abide by the following terms.

1.     All children under the age of 16 are required to be supervised by a relevant adult aged 18+ at all times.

2.     Refunds for any money paid in advance of a booking will only be provided if cancelled and confirmed by the venue 24 hours before the booking is due to take place. After this time no refund or changes can be made. Booking fees are non-refundable.

3.     Full payment is taken at the time of booking, and players agree to the liability waiver before their session starts.

4.     All users must listen to staff on how to use our equipment properly and how to request staff assistance within the games before session commences.

5.     Regrettably, as with all technology – the highly advanced nature of virtual reality means that our equipment may sometimes malfunction. Our staff endeavour to rectify these issues as quickly as possible. We ask for player’s patience during this process and any session time lost will be compensated back to the player. On occasions where it is not possible to compensate play session time then any time lost will be credited back to the player to use on a future booking.

6.     In the case of unforeseen circumstances (i.e. equipment malfunction, electricity failure) when an entire booking cannot be honoured then a full refund will be provided or an alternative time slot can be booked.

7.     Players must notify staff if they have any illnesses which could be passed onto other users.

8.     Staff will assist users in putting on the headset at the start of a session. Users can fit or remove their own VR headsets unaided as long as they take care with the equipment. Staff can assist users to fit and remove headsets if required.

9.     For safety, all spectators and non-players must keep clear of the play zone areas and not interfere with players using the equipment. Be mindful that users wearing a VR headset whilst playing on our equipment will not be able to physically see you in the real world. Touching or pushing players while they’re in VR can cause serious harm and damage to equipment.

10.  All damaged caused to equipment during a session by players must be paid for in full.

11.  We may occasionally photograph or record players using our equipment during their sessions. By making a booking, you give us the right to use these photographs and footage in our marketing material. If you do not wish to be recorded in photos or video, then you must make staff aware before arriving at the venue.

12.  We reserve the right to refuse to serve a customer if we suspect they are under the influence of drugs, alcohol or are rude and abusive to our staff.

13.  We reserve the right to refuse to serve a customer if we suspect that they will be unable to safely use our equipment without causing injury to themselves, others or damage to our property.

Data protections:

- Customers have the right to access their data that we store about them if they ask. We have one month to respond.

- Customers have the right to have personal data erased from our records.          

 - Customers have to give their consent for us to keep their data which is done by booking a session.

 - CCTV is used in the premises to safeguard customers and staff.

14.  We reserve the right to end play time early with no refund given if users do not follow any staff instruction and their behaviour (or any of their group’s behaviour) is deemed to be inappropriate or at risk of causing injury to themselves, others or damage to our property.

15.  In case of causing intentional damage to our equipment, we reserve the right to report offenders to the police and take legal action to recover cost for damages.

16.  It is parent responsibility to ensure children are not accessing content which is deemed unsuitable for their age. We are available for advice as to what content is suitable for the age group in question.

17.  Session time starts once the staff demonstration of the equipment has been completed and the user is ready to start playing. or at the booked start time, whichever comes first. It is not possible to pause player session time in the headsets due to other bookings that may be arriving after the session ends.

18.  If arriving late your session time will have already started. This means you may have reduced play time from your session as it would otherwise impact on other sessions after your booking if it were to be extended.

19.  If arriving early your session time may start from an earlier time, however you will not gain any additional time and your booked time will start from then.

20.  You should arrive 10 minutes before your sessions time to ensure you’re booked in; waiver is signed and we can talk you through how to use VR. Arriving late may mean you’ll lose time as other sessions may be booked after yours. No refunds will be given for late arrivals.

21.  Unless otherwise stated, booked session time is not interchangeable and cannot be split between playing on the various item’s equipment at the venue. Each item of equipment must be booked separately. Each item of equipment requires a separate booking but may be booked sequentially to begin after your first booking on one piece of equipment ends – subject to availability. (i.e if you wanted to play our VR Activity session and then try out our VR Racing – you would need to book the VR Activity Session first and then make a separate booking for VR Racing to begin after your VR Gaming Session ends).

22.  We take no responsibility for personal possessions brought onto the premises. Storage lockers are provided for user convenience only and we will not be liable for any loss, damage or theft of items.

23.  Our Monthly Racing Leader board runs from the 1st to the last day of each month. Customers can choose as part of their booked racing sessions to use the selected car and track for that month, and use whatever driving difficulty the wish. They can attempt to set their fastest time as many times as they wish within their sessions. It is the responsibility of the player to notify a member of staff if they’ve set a time which they want to be logged on the leader board. On the 1st day of the following month the person with the fastest time will be issued with a free VR Racing session via email. Each month the winners name will be added to our website.

24.  We strive to make your experience as enjoyable as possible. All feedback is welcomed, however in the unlikely event that you are unhappy with your experience then any complaints must be logged and recorded by the duty manager before leaving the venue. Complaints will not be upheld if the venue is first notified of an issue after you have left the venue.

25.  VR THERAPIES C.I.C. cannot be held responsible for any personal belongings.

26.  All special offers or discount codes can only be applied at the time of a booking, they cannot not be used after or any adjustments made for not using them at the time of booking. We reserve the right to withdraw any offers at any time, without notice. All offers are subject to availability plus any additional terms details when advertised.

Health advisory information

VR experiences are highly immersive and the very nature of virtual reality is designed to be extremely realistic. This level of immersion may cause you to experience intense emotions and sensations, all of which are perfectly safe but add to the fun and excitement of using our equipment.

Please ask a team member for information on:

  • Content advisory- giving information about elements of the experience that could be offensive or inappropriate for some guests (e.g. bad language, adult humour, violence, etc).
  • VR experience advisory – giving information about elements of the experience that could be stressful or unpleasant for some guests (e.g. extreme heights, sudden scares etc).


Below is a list of potential issues which may arise as a result of participating in a VR experience. Please read the list carefully and think about how these issues could affect you before deciding to proceed.

  • Use of the VR headset may cause eye strain.
  • Extensive or excess high noise levels may harm hearing.
  • Screens may flicker and / or there may be flashing images which may trigger underlying health conditions.
  • Use of the headset may induce feelings of motion sickness.
  • Use of the technology may interfere with some medical devices (e.g. cardiac pacemaker). Users of medical devices should consult with their doctor before participation.
  • The technology and some content may not be suitable for those with pre-existing medical or mental health conditions.
  • Content and physical body activity required to participate fully in some experiences (i.e jumping, ducking, moving rapidly) may not be suitable for users that are pregnant or in poor physical health.
  • Use of the technology and content may induce feelings of claustrophobia, other phobias or panic.
  • Objects in the real world may not be visible in the virtual world.
  • Objects in the virtual world may not exist in the real world.
  • Feelings of disorientation may be felt at the end of the experience.
  • Repeated, intensive use may exaggerate the effects above.

You must not participate in an experience if you are tired, feel unwell, under the influence of alcohol, drugs, are hung-over, in pain, stressed or feel anxious as these factors can increase your risk of potential issues.

 If you have any health & safety questions or concerns before, during or after your experience then please inform a member of staff straight away.

First Customers Name

First Name*

Last Name*

Phone*
First Customers Date of Birth*
First Customers Signature*
Second Customers Name

First Name*

Last Name*
Second Customers Date of Birth*
Third Customers Name

First Name*

Last Name*
Third Customers Date of Birth*
Fourth Customers Name

First Name*

Last Name*
Fourth Customers Date of Birth*
Fifth Customers Name

First Name*

Last Name*
Fifth Customers Date of Birth*
Sixth Customers Name

First Name*

Last Name*
Sixth Customers Date of Birth*
Seventh Customers Name

First Name*

Last Name*
Seventh Customers Date of Birth*
Eighth Customers Name

First Name*

Last Name*
Eighth Customers Date of Birth*
Ninth Customers Name

First Name*

Last Name*
Ninth Customers Date of Birth*
Tenth Customers Name

First Name*

Last Name*
Tenth Customers Date of Birth*
Parent or Guardian's Email Address

Email
If you would like to keep up to date & receive promotional offers please tick box.
A signed copy of this waiver will be sent to the email address you provide.
Parent(s) or court-appointed legal guardian(s) must sign for any participating minor (those under 18 years of age) and agree that they and the minor are subject to all the terms of this document, as set forth above.
Parent or Guardian's Name

First Name*

Last Name*

Phone*
Parent or Guardian's Date of Birth*
Parent or Guardian's Signature*
Electronic Signature Consent*
By checking here, you are consenting to the use of your electronic signature in lieu of an original signature on paper. You have the right to request that you sign a paper copy instead. By checking here, you are waiving that right. After consent, you may, upon written request to us, obtain a paper copy of an electronic record. No fee will be charged for such copy and no special hardware or software is required to view it. Your agreement to use an electronic signature with us for any documents will continue until such time as you notify us in writing that you no longer wish to use an electronic signature. There is no penalty for withdrawing your consent. You should always make sure that we have a current email address in order to contact you regarding any changes, if necessary.


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