Privacy Policy

1. Policy Statement

Cullen Climbing CIC, trading as The Hive (“The Hive”, “we”, “our”, or “us”), is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, become a member, book activities, attend our climbing facility, or otherwise interact with us.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal information is:

Cullen Climbing CIC

Unit 3 Castell Close

Llansamlet

Swansea

SA7 9FH

Data Protection Contact:

Ryan Cullen

Email: hello@thehiveclimbingswansea.co.uk

3. Information We Collect

We may collect and process the following information:

Personal Information

  • Name
  • Date of birth
  • Address
  • Email address
  • Telephone number
  • Emergency contact details

Membership Information

  • Membership status
  • Visit history
  • Booking information
  • Waiver information
  • Payment records

Junior Climber Information

Where climbers are under 18 years old, we may collect:

  • Child’s name and date of birth
  • Parent or guardian details
  • Emergency contact information
  • Medical information relevant to participation where voluntarily provided

Website Information

  • IP address
  • Browser information
  • Cookie data
  • Website usage information

Marketing Information

  • Communication preferences
  • Newsletter subscriptions
  • Event registrations

Incident Information

  • Accident reports
  • Incident reports
  • Safeguarding concerns
  • First aid records

CCTV Images

CCTV may record images of visitors for security, crime prevention, and health and safety purposes.

4. How We Collect Information

We collect information when you:

  • Create a membership account.
  • Complete a waiver.
  • Book sessions online.
  • Purchase memberships.
  • Contact us through our website.
  • Sign up for newsletters.
  • Attend events.
  • Visit our premises.
  • Submit accident or incident reports.

Information may also be collected through our membership management system, Rock Gym Pro.

5. How We Use Your Information

We use your information to:

  • Manage memberships.
  • Process bookings and payments.
  • Verify waivers and participation agreements.
  • Communicate important information about your bookings.
  • Contact emergency contacts if necessary.
  • Administer junior memberships.
  • Provide customer support.
  • Improve our services.
  • Maintain health and safety records.
  • Investigate incidents or safeguarding concerns.
  • Prevent crime and protect our premises.
  • Send marketing communications where you have consented.

6. Lawful Basis for Processing

We process your information under one or more of the following lawful bases:

  • Performance of a contract.
  • Legitimate interests.
  • Legal obligations.
  • Consent.
  • Protection of vital interests.

Special category information, including certain health information, is processed only where necessary for safety or where you have voluntarily provided it.

7. Marketing Communications

We may send newsletters, event announcements, promotions and other marketing communications.

You will only receive marketing communications where you have chosen to opt in.

You may unsubscribe from marketing communications at any time.

8. Photography and Social Media

Photographs and videos may occasionally be taken during events, competitions or community activities.

These images may be used on:

  • Our website.
  • Social media channels.
  • Marketing materials.

Where appropriate, we will seek consent or provide opportunities to opt out of photography.

Parents or guardians may request that photographs of children are not used.

9. CCTV

CCTV operates within our facility for:

  • Crime prevention.
  • Security.
  • Protection of staff and customers.
  • Investigation of incidents.

Footage is securely stored and only accessed when necessary.

CCTV footage is normally retained for up to [30 days] unless required for an investigation.

10. Sharing Information

We may share information with trusted third parties, including:

  • Rock Gym Pro.
  • Payment providers.
  • IT service providers.
  • Professional advisers.
  • Insurers.
  • Legal or regulatory authorities where required.

We do not sell personal information to third parties.

11. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access.
  • Loss.
  • Disclosure.
  • Alteration.
  • Destruction.

Access to personal information is restricted to authorised personnel.

12. Data Retention

We retain information only for as long as necessary.

Typical retention periods include:

  • Membership records: while active and for a reasonable period afterwards.
  • Waivers: up to 7 years.
  • Accident and incident reports: up to 7 years.
  • Safeguarding records: as required by safeguarding guidance.
  • Marketing preferences: until consent is withdrawn.
  • CCTV footage: normally up to [30 days].

Information may be retained longer where required by law or insurance obligations.

13. Children’s Information

Where we collect information relating to children, we do so only with the involvement of a parent or guardian.

Parents and guardians may request access to their child’s information and request corrections where appropriate.

14. Cookies

Our website uses cookies to:

  • Enable website functionality.
  • Support online bookings.
  • Analyse website performance.
  • Improve user experience.

You may control cookies through your browser settings.

Separate cookie information may be provided on our website.

15. Your Rights

You have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of information.
  • Restrict processing.
  • Object to processing.
  • Request data portability.
  • Withdraw consent.

Requests should be sent to:

hello@thehiveclimbingswansea.co.uk

16. Complaints

If you are unhappy with how we process your personal information, please contact us first.

You

 also have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: www.ico.org.uk17. Changes to This Policy

We may update this policy from time to time.

The latest version will always be available on our website.

18. Policy Review

This policy will be reviewed annually or sooner if required due to changes in legislation, operational requirements, or following incidents that indicate a need for amendment.



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Review The Hive Privacy Policy

The Hive – Registration Form  

Unsupervised and supervised indoor bouldering and use of the training area at The Hive Swansea


Participation statement

The British Mountaineering Council recognises that bouldering, climbing, and mountaineering are activities with a danger of personal injury or death.

Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.

Grip UK (The Hive) takes all necessary precautions to ensure the safety of all participants and asks all our customers to minimise the hazards inherent in bouldering, training, and slacklining by complying with The Hive’s conditions of use.

The management accepts no responsibility to any loss of injury resulting from anyone’s involvement in indoor bouldering or slacklining and all individuals participate at their own risk.

However, signing this waiver does not compromise your legal rights, nor does it release the Hive from any of its obligations towards you.

If you have any medical conditions or injuries which may make bouldering or slacklining ill-advised activities, please come, and speak to a member of staff.

Please read the following and sign below to show that you have understood each point.

Declaration of fitness

I certify that to the best of my knowledge; I do not suffer from a medical condition which might have the effect of making it more likely that I be involve in an accident which could result in injury to myself or to others.

Declaration of fact

I confirm that all information provided in this form is correct and if there are any changes, I will notify the centre.

Climbing and alcohol

I understand that alcohol is available for sale at The Hive on the understanding that customers are not allowed on the wall after drinking and should always enjoy alcohol responsibly whilst on The Hive’s property.

Use of offensive language

I agree that during my visit I will not use any discriminatory, threatening, derogatory, or insulting language that can be perceived as such by other people in the centre. I acknowledge that breaching this condition of use may result in revocation of membership and a permanent ban from the premises.

Climbers aged 14-17

Climbers between the ages of 14 and 17 can climb independently at The Hive provided they have been signed off by a parent or guardian IN PERSON at their first visit. Once signed off 14–17-yearolds are free to visit without adult supervision.

U18s using the Training Area

GB Youth Development Team members can use the training area without supervision. All other U18 climbers must have an induction before being allowed to use the area. They’ll be signed off at reception on completion of the induction. Strictly no under 18s on the campus board and gym equipment (including TRX and rings). Please use the checkbox to confirm that you have read and understood the requirements for U18s using the training area.

I Agree

Declaration

I confirm that the information provided in this form is correct, and if any information changes, I will notify the centre. 

I Agree

 

Agreement

I have had sufficient time to read this entire document. I have read and understood, and I agree to the terms and conditions stated.  

I confirm that I have watched and understood the safety video prior to signing this waiver.

I Agree



Today's Date: July 7, 2026







First Participant's Name
First Name*
Last Name*
Phone*
First Participant's Date of Birth*
Date of Birth
Information
Gender*
How would you best describe your bouldering experience? *

Safety Questions:


Please speak to a member of staff if you do not know the answer to any of the following questions.


I confirm that I have watched and understood the safety video prior to signing this waiver.*
I understand that the matting does not gaurantee my safety.*
What should you do if you find a spinning or broken hold? *
What is the safest way down from the top of a climb? *
What should you do with your water bottle and personal belongings whilst you climb? *
First Participant's Signature*
Second Participant's Name
First Name*
Last Name*
Participant's Date of Birth*
Date of Birth
Information
Gender*
How would you best describe your bouldering experience? *

Safety Questions:


Please speak to a member of staff if you do not know the answer to any of the following questions.


I confirm that I have watched and understood the safety video prior to signing this waiver.*
I understand that the matting does not gaurantee my safety.*
What should you do if you find a spinning or broken hold? *
What is the safest way down from the top of a climb? *
What should you do with your water bottle and personal belongings whilst you climb? *
Third Participant's Name
First Name*
Last Name*
Participant's Date of Birth*
Date of Birth
Information
Gender*
How would you best describe your bouldering experience? *

Safety Questions:


Please speak to a member of staff if you do not know the answer to any of the following questions.


I confirm that I have watched and understood the safety video prior to signing this waiver.*
I understand that the matting does not gaurantee my safety.*
What should you do if you find a spinning or broken hold? *
What is the safest way down from the top of a climb? *
What should you do with your water bottle and personal belongings whilst you climb? *
Fourth Participant's Name
First Name*
Last Name*
Participant's Date of Birth*
Date of Birth
Information
Gender*
How would you best describe your bouldering experience? *

Safety Questions:


Please speak to a member of staff if you do not know the answer to any of the following questions.


I confirm that I have watched and understood the safety video prior to signing this waiver.*
I understand that the matting does not gaurantee my safety.*
What should you do if you find a spinning or broken hold? *
What is the safest way down from the top of a climb? *
What should you do with your water bottle and personal belongings whilst you climb? *
Fifth Participant's Name
First Name*
Last Name*
Participant's Date of Birth*
Date of Birth
Information
Gender*
How would you best describe your bouldering experience? *

Safety Questions:


Please speak to a member of staff if you do not know the answer to any of the following questions.


I confirm that I have watched and understood the safety video prior to signing this waiver.*
I understand that the matting does not gaurantee my safety.*
What should you do if you find a spinning or broken hold? *
What is the safest way down from the top of a climb? *
What should you do with your water bottle and personal belongings whilst you climb? *
Sixth Participant's Name
First Name*
Last Name*
Participant's Date of Birth*
Date of Birth
Information
Gender*
How would you best describe your bouldering experience? *

Safety Questions:


Please speak to a member of staff if you do not know the answer to any of the following questions.


I confirm that I have watched and understood the safety video prior to signing this waiver.*
I understand that the matting does not gaurantee my safety.*
What should you do if you find a spinning or broken hold? *
What is the safest way down from the top of a climb? *
What should you do with your water bottle and personal belongings whilst you climb? *
Seventh Participant's Name
First Name*
Last Name*
Participant's Date of Birth*
Date of Birth
Information
Gender*
How would you best describe your bouldering experience? *

Safety Questions:


Please speak to a member of staff if you do not know the answer to any of the following questions.


I confirm that I have watched and understood the safety video prior to signing this waiver.*
I understand that the matting does not gaurantee my safety.*
What should you do if you find a spinning or broken hold? *
What is the safest way down from the top of a climb? *
What should you do with your water bottle and personal belongings whilst you climb? *
Eighth Participant's Name
First Name*
Last Name*
Participant's Date of Birth*
Date of Birth
Information
Gender*
How would you best describe your bouldering experience? *

Safety Questions:


Please speak to a member of staff if you do not know the answer to any of the following questions.


I confirm that I have watched and understood the safety video prior to signing this waiver.*
I understand that the matting does not gaurantee my safety.*
What should you do if you find a spinning or broken hold? *
What is the safest way down from the top of a climb? *
What should you do with your water bottle and personal belongings whilst you climb? *
Ninth Participant's Name
First Name*
Last Name*
Participant's Date of Birth*
Date of Birth
Information
Gender*
How would you best describe your bouldering experience? *

Safety Questions:


Please speak to a member of staff if you do not know the answer to any of the following questions.


I confirm that I have watched and understood the safety video prior to signing this waiver.*
I understand that the matting does not gaurantee my safety.*
What should you do if you find a spinning or broken hold? *
What is the safest way down from the top of a climb? *
What should you do with your water bottle and personal belongings whilst you climb? *
Tenth Participant's Name
First Name*
Last Name*
Participant's Date of Birth*
Date of Birth
Information
Gender*
How would you best describe your bouldering experience? *

Safety Questions:


Please speak to a member of staff if you do not know the answer to any of the following questions.


I confirm that I have watched and understood the safety video prior to signing this waiver.*
I understand that the matting does not gaurantee my safety.*
What should you do if you find a spinning or broken hold? *
What is the safest way down from the top of a climb? *
What should you do with your water bottle and personal belongings whilst you climb? *
Participant's Address
Address Line 1:*
Street address, P.O. box, company name, c/o
Address Line 2:
Apartment, suite, unit, building, floor, etc.
Country:*
City:*
State/Province:*
Zip/Postal:*
Parent or Guardian's Email Address
Email*
Confirm Email*
Please tick this box if you're happy to receive marketing, social and community communications from The Hive.
Emergency Contact
First Name*
Last Name*
Emergency Contact's Phone Number*
How did you find us?
Parent(s) or Court-Appointed Legal Guardian(s) must sign for any participating minor (those under 18 years of age) and agree that they and the minor are subject to all the terms of this document, as set forth above.


By signing below the Parent or Court-Appointed Legal Guardian agrees that they are also subject to all the terms of this document, as set forth above.
Parent or Guardian's Name
First Name*
Last Name*
Phone*
Parent or Guardian's Date of Birth*
Date of Birth
Information
Gender*
How would you best describe your bouldering experience? *

Safety Questions:


Please speak to a member of staff if you do not know the answer to any of the following questions.


I confirm that I have watched and understood the safety video prior to signing this waiver.*
I understand that the matting does not gaurantee my safety.*
What should you do if you find a spinning or broken hold? *
What is the safest way down from the top of a climb? *
What should you do with your water bottle and personal belongings whilst you climb? *
Parent or Guardian's Signature*
Electronic Signature Consent*
 By checking here, you are consenting to the use of your electronic signature in lieu of an original signature on paper. Your agreement to use an electronic signature with us for any documents will continue until such time as you notify us in writing that you no longer wish to use an electronic signature. There is no penalty for withdrawing your consent. You should always make sure that we have a current email address in order to contact you regarding any changes, if necessary.


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