Privacy Policy

At City Bouldering Ltd ‘we’ are committed to respecting and protecting your privacy. 

The ‘Privacy Policy’ and the ‘Terms & Conditions of use’ (including any documents referred to in either of those documents) sets out the basis on which any personal data we collect from you, or that you provide to us, gets processed by us. Please read through this document carefully to understand how we as a company treat your personal data, and to see our views and practises around this topic. By visiting our website www.City or by using the RGPro Connect app under our name you agree to the collection and use of information in relation with this policy.

For the purpose of the ‘Data Protection Act 1998’ (The Act), the data controller is City Bouldering Ltd, Unit D & E Freemans Parc, 236 Penarth Road,  Cardiff, CF118EQ. 

We may collect and process the following data about you;

Information you give to us: Anyone choosing to use our Service, by filling in a membership form or waiver, or accessing our website or third party app (RGPro Connect), corresponding with us via phone or email, or by entering a competition, promotion or survey, agrees to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share customer information with anyone except as described in this Privacy Policy. The information that we collect via the registration or payment forms will be stored in a single source database, referenced only if we have to contact you regarding your membership or by your own request. The information you give us may include, name, contact number, email address, home address, financial & credit information, emergency contact, personal information and photographs. 

Information we collect about you: Each visit to our site may result in auto collection of details about your visit.  We collect information that the customer's browser sends to us that is called Log Data. This Log Data may include information such as a customer’s computer Internet Protocol ("IP") address, browser version, pages of our Service that was visited, the time and date of your visit, the time spent on those pages, and other statistics. 

Information we receive from other sources: We may receive information about you if you use any of the other websites we operate or services we provide. In this case we will have informed you when we collected the information that it may be used internally and combined with the data collected on this site. We are also working closely with third parties, for example; business partners, subcontractors in technical, payment & delivery services, advertising networks, analytics providers and search information providers, and may receive information about you from them. 


Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to customer browsers from the website that are visited and are stored on our customers computer hard drive. Our website uses these "cookies" to collect information and to improve our Service. Customers have the option to either accept or refuse these cookies, and know when a cookie is being sent to their computer. If a customer chooses to refuse our cookies, they may not be able to use some portions of our Service.

We use information held about you in the following ways;

Information you give to us: We will use this information in the following ways…

  • To carry out obligations from any contracts entered into between you and us, and to provide you with the goods, products and services that you request from us. 
  • To provide you with information about other goods and services that we offer similar to those you have already purchased or enquired about. 
  • To provide you, or permit a selected third party to provide you, with information goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods or services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please please tick the relevant box situated on the form on which we collect your data (the order or registration form). 
  • To notify you about any changes to our service;
  • To ensure that content from our site is presented in the most effective manner for you and your computer. 

Information we collect about you: We will use this information….

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To improve our site to ensure that content is presented in the most effective manner for you and your computer;
  • To allow you to participate in interactive features of our service, when you choose to do so;
  • As part of our efforts to keep our site safe and secure;
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; 
  • To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources: We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information: We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. 

We may share your information with selected third parties including:

Business partners, suppliers and subcontractors for the performance of any contract we enter into with (them or) you. 

Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertiser, but we may provide them with aggregated information about our users (for example, we may inform them that 500 menaged under 30 have clicked on their advertisement on any given day). We may also use such aggregated information to help advertisers reach the kind of audience they want to target (for example, women in CF1). We may make the use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience. 

Analytics and search engine providers that assist us in the improvement and optimisation of our site. 

(Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you)

We may disclose you personal information to third parties:

  • In the event that we sell or buy any business assets, in which case we may disclose your personal information to the prospective seller or buyer of such business assets. 
  • If City Bouldering Ltd or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets. 
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of use and other agreements; or to protect the rights, property, or safety of City Bouldering Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. 

Where we store your personal data

The data we collect from you may be transferred to, and stored at a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps necessary to ensure that your data is treated securely and in accordance with this policy. 

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share this password with anyone. 

Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data we can not guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access. 

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at or City Bouldering Ltd, 33 Aldgate House, London, EC3N 1AH.

Our site may, from time to time, contain links to and from the website of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policy and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

Access to information

The Act gives you the right to access information held about you. Your right to access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and , where appropriate, notified to you by email. Please check frequently to see any updates or changes to our policy. 


Questions, comments and requests regarding this privacy policy are welcomed and should be directed to or City Bouldering Ltd, 33 Aldgate House, London, EC3N 1AH.


Acknowledgement of Risk and Conditions of Use

Review Privacy Policy

Participation statement

BMC – “The British Mountaineering Council recognises that climbing (including bouldering) and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions.”

ABC – “All climbing (including bouldering) activities have a risk of serious injury. Participants must recognise that even if they follow all good practice there may still be a risk of accident and injury. It is the responsibility of the participant to adhere to the conditions of use.”

It is important that you understand this document. There is inherent risk involved with climbing (including bouldering) centres and associated activities. By signing this form, you are stating you understand that these risks cannot be completely removed. If you do not understand any of the terminology or content, ask a member of staff to clarify.

1. Assumption & Acknowledgement of Risk

  • a. I hereby Acknowledge and accept that the activity of climbing (including bouldering), both indoors and outdoors, and the use of City Bouldering’s facilities, participation in its activities and services or observation of such activities, involves risks. I recognise that some risks are inherent and as such cannot be eliminated or reduced. I confirm that I understand the nature and extent of these risks, which can include, but are not limited to:

i. All manner of injury resulting from falling from height and coming into contact with; the floor, climbing surface, people and/or other permanent or temporary structures.

ii. Rope abrasion, entanglement and other injuries resulting from activities on or near the climbing walls, such as, but not limited to; climbing, rescue systems, and any other rope activities.

iii. Injuries resulting from the actions or oversight of others, including, but not limited to; falling climbers or dropped items.

iv. Failure or misuse of equipment or any part of the facilities.

v. Failure to follow direct instruction or implementation of best practices.

vi. Failure to follow City Bouldering’s conditions of use and rules, as outlined in sections 2a through to 3f.

  • b. I further acknowledge that there are risks associated with the use of City Bouldering’s facilities and participation in its activities other than climbing (including bouldering) related ones, including, but not limited to, the use of training equipment, slack-lining or participation in group activities.
  • c. I confirm that to the best of my knowledge neither I, nor any person(s) I am signing on behalf of, suffer from a medical condition that could increase the risk that I, or they, will be involved in an accident which could result in injury to myself, them, or others.
  • d. I agree that I, plus any minors I may be responsible for supervising during my visit, will be happy to complete a safety induction of the climbing (including bouldering) area if asked by a member of staff and before being permitted to climb. 

2. Conditions of Use

  • a. Our Duty of Care – The rules set out in section 3 are not intended to limit your enjoyment of our facilities and services. They are part of the duty of care that we, as operators, owe to you our customers, by law. As such they are not negotiable. If you are not prepared to abide by them, you may not use our facilities or services. Should it come to our attention that you are not abiding by our rules you may be asked to leave.
  • b. Your Duty of Care – You also have a duty of care to act responsibly towards other users and adhere to our rules. Statements of ‘Best Practice’ are posted around the centre adjacent to the relevant activity. These describe the accepted methods of use and how customers would normally be expected to behave towards each other.
  • c. Safeguarding – Safeguarding means protecting the health, well being and human rights of anyone at risk, this could be children or adults, enabling them to live safely, free from abuse and neglect. It is about people and organisations working together to prevent and reduce both the risks and experience of abuse or neglect. We have a designated safeguarding officer available to all staff, customers and with assistance available confidentially.
  • d. Unsupervised Climbing (including bouldering) – Before you engage in any climbing (including bouldering) activity without supervision, we expect you to be competent in the activity you wish to undertake, including completing an assessment and undertaking an induction before using the centre if required. By registering, you both understand and accept the risks, and agree to abide by ‘The Conditions or Use’ and ‘The Rules’ involved in your participation. Unsupervised climbing (including Unsupervised bouldering) is just that, staff will provide whatever help and advice they can, but formal instruction in the use of equipment will only be provided when booked and paid for. Should you not be competent in the use of any equipment, you must not attempt to use it without the supervision of someone who is competent and assessed to that effect. Anyone not registered unsupervised must not take part in or use the facilities and services without supervision of a competent person.
  • e. Supervised Climbing (including bouldering)– An adult who has registered for ‘Unsupervised Climbing’ may supervise up to two novices, only if they are prepared to take full responsibility for the safety and well being of those novices. If you are under 18 years of age you cannot supervise under 18s. Groups of three or more novices must only be supervised by an instructor or coach holding the relevant qualification and insurance and whom has registered with City Bouldering. Novices must remain with their supervisor at all times whilst within climbing (including bouldering) areas. When engaged in supervision, a supervisor must not leave the ground at any point.
  • f. Under 16’s – All under 16’s must be directly supervised by an adult, unless they have been registered and assessed by staff to engage in ‘Unsupervised Climbing’. We may require direct contact with a parent or guardian for authorisation to use any of the facilities if under 18.
  • g. Facilities & Services – City Bouldering reserves the right to close the facilities or part thereof for any period of time required for route setting, tournaments, competitions,other activities or in connection with repairs, alterations or maintenance work. Occasionally we film and take photographs which could be used for marketing and training purposes. CCTV images of all facilities will be monitored and recorded throughout for the purposes of crime prevention and public safety.

3.The Rules

  • a. General Safety – Check in at reception upon each visit before engaging in any activity. Exercise due care, common sense, and self-preservation at all times. Report any problems with the walls, equipment or other climber’s behaviour to a member of staff immediately. Be aware of other climbers and how your actions could affect them. Never stand/walk or climb directly under or next to someone who is climbing. Stand well back from the climbing walls unless you are belaying or supervising a climber. Avoid distracting others whilst they are climbing, belaying or supervising. Please be aware that the impact flooring (matting) does not remove the risk of injury but is designed to reduce the severity of these injuries. Ensure the climbing (including bouldering) area and your persons are free from hazardous items. Refer to ‘Best Practice’ signage for specific area safety rules. Be aware of the emergency exits and fire assembly points.
  • b. Instructed & Coached Sessions (includes Fun Wall parties) – Always abide by the safety rules together with any instructions or advice given prior or during the session. Upon check-in to the facility, it will be made clear whether an instructor or coach is provided for the session. A responsible adult for any minor should be available, contactable and quickly reachable throughout the duration of the session.All minors should be checked-in at the beginning of a session and collected promptly by a responsible adult.
  • c. Bouldering & Traversing – Never climb directly above or below another climber. Always ensure you are in a position to descend safely. Descend by downclimbing only, should that not be possible, then at the very least use a controlled fall. Uncontrolled falls greatly increase the risk of injury to yourself or others. Harnesses and rope related equipment must not be worn in the bouldering area. Never climb beyond your capabilities. Do not climb over or ‘Top Out’ on any climbing or bouldering surfaces.
  • d. Auto-Belay – When using the auto-belay, you must identify the line your chosen route climbs and not deviate off this line. Descending from the route must be done in a controlled manner with, where possible, the landing zone and path checked to be clear before letting go. Climbing down is not recommended and should only be done as a last resort. Never attempt to grab back on to the wall when descending, as the auto-belay will continue to lower. Solo climbing on the auto-belay routes is not acceptable; always use the auto-belay safety line to protect yourself. Helmets must not be worn when using the auto-belays, and all additional hardware on your harness and loose clothing must be removed.
  • e. Training Area & Equipment – All training facilities and equipment is used at your own personal risk. Please follow ‘Best Practice’ notices where applicable or seek further advice from the City Bouldering team. Under 18’s should not use the training areas or equipment unless directly supervised by a member of the City Bouldering team or an adult deemed competent in the activity they are engaging in..
  • f. Studio / Gym area – By participating in sessions such as Strength & Conditioning ('S&C'), yoga, pilates or other exercise classes offered by City Bouldering, I acknowledge and agree that I, or the person I am signing on behalf of, will receive information and instructor about physical exercise and/or health. I further acknowledge and agree that any sessions offered are not substitute for medical attention, examination, diagnosis or treatment. Participation is not recommended and is not safe under certain medical conditions. By signing, I affirm that a doctor has verified my, or the person I am signing on behalf of, good health and physical condition to participate in either of the offered sessions. Any exercise including the practice of S&C, pilates and/or yoga, requires physical exertion, which may be strenuous and may cause physical injury and death, and I am fully aware of the risks and hazards involve with such exercise. It is my responsibility to consult an appropriately qualified healthcare professional regarding my participation in the classes, programs or workshops offered by City Bouldering, prior to my participation in the classes. I confirm that I, or the person I sign on behalf of, will assume full responsibility for any risks, injuries, or damages, known or unknown, which I might incur as a result of participating in such classes or workshops. I irrevocably, unconditionally, knowingly, voluntarily, and expressly waive (to the extent permitted by the law of England and Wales) any claim I may have against City Bouldering (and its employees, subcontractors and directors) for any injury, damage or loss that I may sustain as a result of participating in these classes or workshops.
  • g. External Coached session - External coaches, personal trainers and instructors may be allowed to use City Bouldering facilities for their commercial use (e.g. private coaching, personal training session). However any external session needs to be pre-approved by City Bouldering and the coach or instructor must hold a valid public liability insurance. Should it come to our attention that you are not abiding by our rules you and your clients may be asked to leave.

4. Release of Liability

  • a. My participation, and that of any person(s) I am signing on behalf of, is purely voluntary, and I or they, elect to participate despite the risks.
  • b. I hereby voluntarily release, forever discharge, and agree to hold harmless City Bouldering, its owners and employees, with respect to all losses, damages, claims or other liabilities, whether known or unknown, arising out of any property damage, personal injury or wrongful death in any way connected to my participation, and that of any person(s) I am signing on behalf of, in activities both indoors and outdoors, that are hosted by or involve City Bouldering, its facilities/services or employees, with the exception of gross negligence or intentional misconduct.
  • c. I authorise City Bouldering employees to provide or obtain medical assistance without liability, for me or any person(s) I am signing on behalf of, and if required, to arrange transport for me or them to a medical facility.
  • d. I confirm that City Bouldering may use any photograph or video of me or any person(s) I am signing on behalf of, taken inside their facilities or at any activity hosted by them, for promotional purposes related solely to the advertisement of their business. To opt out of this photography and video release of liability , please cease completing this agreement and email or    

Signatory agreement

I have had sufficient opportunity to read the entirety of this document, including each of the different sections. I have read it, understood it, and agree to be bound by its terms. I certify that all the information on this form is correct and that if any information changes, I will notify the centre.


If you are unsure or have any questions, please speak to a member of staff.

I Agree

First Adult's Name

First Name*

Last Name*

First Adult's Date of Birth*
First Adult's Information

Medical Conditions *
First Adult's Signature*
Second Adult's Name

First Name*

Last Name*
Second Adult's Date of Birth*
Second Adult's Information

Medical Conditions *
Third Adult's Name

First Name*

Last Name*
Third Adult's Date of Birth*
Third Adult's Information

Medical Conditions *
Fourth Adult's Name

First Name*

Last Name*
Fourth Adult's Date of Birth*
Fourth Adult's Information

Medical Conditions *
Fifth Adult's Name

First Name*

Last Name*
Fifth Adult's Date of Birth*
Fifth Adult's Information

Medical Conditions *
Sixth Adult's Name

First Name*

Last Name*
Sixth Adult's Date of Birth*
Sixth Adult's Information

Medical Conditions *
Seventh Adult's Name

First Name*

Last Name*
Seventh Adult's Date of Birth*
Seventh Adult's Information

Medical Conditions *
Eighth Adult's Name

First Name*

Last Name*
Eighth Adult's Date of Birth*
Eighth Adult's Information

Medical Conditions *
Ninth Adult's Name

First Name*

Last Name*
Ninth Adult's Date of Birth*
Ninth Adult's Information

Medical Conditions *
Tenth Adult's Name

First Name*

Last Name*
Tenth Adult's Date of Birth*
Tenth Adult's Information

Medical Conditions *
Parent or Guardian's Email Address


Confirm Email*
Please tick to receive information, discounts or special offers from City Bouldering
Emergency Contact

First Name*

Last Name*

Emergency Contact's Phone Number*
Please read carefully and answer the following questions with a YES/NO answer
1 - Are you (the person signing this waiver) 16 years old or over? Please note that only people who are 18 years old or over can supervise and sign the waiver of people under 16.*
2 - Do you, and any supervised participants you may be responsible for, understand that there is risk involved in bouldering and climbing activities?*
3 - Have you, and any supervised participants you may be responsible for, read and understood the Acknowledgement of Risk and Conditions of use? (if you have any questions, please inform a member of staff)*
4 - Do you, and any supervised participants you may be responsible for, understand that failure to exercise due care could result in injury or death?*
5 - Do you, and any supervised participants you may be responsible for, understand that climbing and bouldering matting does not remove all risk of injury?*
6 - Have you, and any supervised participants you may be responsible for, watched and understood the bouldering safety video and do you, and any supervised participants you may be responsible for, understand good practice for bouldering?*
7 - Do you, and any supervised participants you may be responsible for, agree to abide by this document and the Conditions of Use and Rules of the centre?*
8 - Do you understand that in the interest of safety, all participants must follow the instructions of the staff at all times and that failure to do so may result in you, and/or any participant listed in this form, not being allowed to continue with the activity?*
9 - Do you have ANY QUESTIONS regarding the Conditions of Use or the Rules of the centre? *
How did you hear about City Bouldering?*
Word of Mouth
Social Media
Flyer or Poster
Google Search
Address Line 1:*
Street address, P.O. box, company name, c/o
Address Line 2:
Apartment, suite, unit, building, floor, etc.

Parent(s) or guardian(s) must sign for any participating minor (those under 16 years of age) and agree that they and the minor are subject to all the terms of this document, as set forth above.

By signing below the parent or guardian agrees that they are also subject to all the terms of this document, as set forth above.

Parent or Guardian's Name

First Name*

Last Name*


Parent or Guardian's Date of Birth*
Parent or Guardian's Information

Medical Conditions *
Parent or Guardian's Signature*
Electronic Signature Consent*
By checking here, you are consenting to the use of your electronic signature in lieu of an original signature on paper. You have the right to request that you sign a paper copy instead. By checking here, you are waiving that right. After consent, you may, upon written request to us, obtain a paper copy of an electronic record. No fee will be charged for such copy and no special hardware or software is required to view it. Your agreement to use an electronic signature with us for any documents will continue until such time as you notify us in writing that you no longer wish to use an electronic signature. There is no penalty for withdrawing your consent. You should always make sure that we have a current email address in order to contact you regarding any changes, if necessary.

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