Carolina Carpet Solutions – Privacy Policy

This Privacy Policy explains how Carolina Carpet Solutions (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you schedule services, complete waivers, communicate with us, or interact with our website or service platforms. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information necessary to provide cleaning services, maintain service records, and comply with business and legal requirements. This may include:

  • Contact Information: name, address, phone number, email

  • Service Details: service location, items cleaned, notes, photos, technician observations

  • Waiver Information: signatures, initials, acknowledgments, and any information you provide in Smartwaiver

  • Payment Information: invoices, transaction records, and payment confirmations (processed through third‑party payment processors; we do not store full credit card numbers)

  • Communication Records: emails, text messages, phone call notes, and service‑related correspondence

  • Website Interaction Data: IP address, browser type, and basic analytics (collected automatically by website hosting platforms)

We do not knowingly collect sensitive personal information such as Social Security numbers, medical data, or financial account numbers.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Service Delivery: scheduling, performing, and documenting cleaning services

  • Customer Communication: appointment reminders, service updates, follow‑ups, and customer support

  • Waiver & Liability Documentation: verifying your acknowledgment of service risks and maintaining legally required records

  • Business Operations: accounting, invoicing, recordkeeping, and quality control

  • Marketing & Promotions: sending service reminders, seasonal promotions, or updates (you may opt out at any time)

  • Safety & Training: technician training, service improvement, and risk management

  • Legal Compliance: responding to lawful requests, resolving disputes, and maintaining required documentation

3. How We Store & Protect Your Information

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. These measures include:

  • Secure storage through trusted third‑party platforms (e.g., Smartwaiver, payment processors, scheduling software)

  • Access controls limiting information to authorized personnel

  • Encrypted transmission of waiver and payment data

  • Regular review of data handling practices

While we take precautions, no system is completely immune from security risks. By using our services, you acknowledge these inherent limitations.

4. Sharing of Information

We do not sell or rent your personal information.

We may share information only when necessary to operate our business or comply with legal requirements:

  • Service Providers: scheduling platforms, payment processors, waiver systems, or communication tools

  • Legal Authorities: when required by law, court order, or to protect our rights

  • Third‑Party Specialists: if you request or authorize referral to a factory rug‑washing partner or other service provider

All third‑party partners are expected to maintain reasonable privacy and security standards.

5. Photos, Videos & Service Documentation

Technicians may take photos or videos of carpets, upholstery, area rugs, or service conditions for:

  • Documentation of pre‑existing conditions

  • Proof of service

  • Technician training

  • Quality control

  • Liability protection

These images are stored securely and are not shared publicly without your explicit permission.

6. Marketing Communications

We may send service reminders, promotions, or updates. You may opt out at any time by:

  • Replying “STOP” to text messages

  • Unsubscribing from emails

  • Contacting us directly

Opting out does not affect your ability to receive service‑related communications.

7. Data Retention

We retain service records, waivers, photos, and communications for as long as necessary to:

  • Provide services

  • Maintain accurate business records

  • Comply with legal and insurance requirements

  • Protect against liability claims

Waivers and service documentation may be retained indefinitely.

8. Your Rights

You may request:

  • A copy of the information we have about you

  • Correction of inaccurate information

  • Deletion of certain information (unless required for legal or business purposes)

Requests can be made by contacting us directly.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18 except as part of household service scheduling provided by an adult.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website or provided upon request. Continued use of our services indicates acceptance of any updated terms.

11. Contact Information

Carolina Carpet Solutions, Inc.

11114 Sedgemoor Lane Charlotte, NC 28277

Phone: 704-341-1717

Email: admin@carolinacarpetsolutions.com

Website: www.carolinacarpetsolutions.com

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AREA RUG CLEANING WAIVER & ASSUMPTION OF RISK


Review Privacy Policy

(Required for ALL area rugs prior to cleaning)

Thank you for choosing Carolina Carpet Solutions for your area rug cleaning needs. Area rugs present unique construction, fiber, dye, and backing characteristics that differ significantly from wall‑to‑wall carpet and upholstery. Because of these differences, and because area rugs often require more aggressive cleaning due to their condition, all area rugs must have this waiver signed prior to cleaning.

By signing below, you acknowledge and accept the risks inherent in area rug cleaning and authorize Carolina Carpet Solutions to proceed.

1. ACCEPTANCE OF RISK OF DISTORTION, CURLING & STRUCTURAL CHANGE

Area rugs vary widely in construction, fiber type, backing materials, dye stability, and manufacturing quality. Certain rugs — especially synthetic rugs, tufted rugs, latex‑backed rugs, and rugs with unstable dyes — may react unpredictably during or after cleaning.

The customer understands and accepts that area rug cleaning may result in:

  • Curling, rippling, waving, or distortion during or after cleaning or drying
  • Texture changes, including stiffness, softness, or pile distortion
  • Backing separation, bubbling, delamination, or adhesive breakdown
  • Permanent structural changes caused by pre‑existing wear, dry rot, or degraded materials

These outcomes may occur even when proper industry‑standard cleaning methods are used and may be unavoidable in certain rugs, particularly synthetic rugs that curl regardless of cleaning method.

2. AGGRESSIVE CLEANING MAY BE REQUIRED

Some rugs require more aggressive cleaning due to heavy soil, pet contamination, residue buildup, or long‑standing stains. When aggressive cleaning is required, the customer acknowledges that:

  • Increased agitation, flushing, or moisture may elevate the risk of distortion or curling
  • Aggressive cleaning may expose or worsen pre‑existing weaknesses in the rug
  • Results may still be limited due to the rug’s condition, construction, or contamination level

The customer authorizes Carolina Carpet Solutions to use the cleaning method deemed necessary to achieve the best possible results under the circumstances.

3. DYE INSTABILITY, BLEEDING & COLOR CHANGE

Many area rugs contain dyes that are unstable, worn, chemically altered, or affected by pet urine, prior cleanings, or sun exposure. The customer understands that cleaning may result in:

  • Dye migration or bleeding
  • Color fading or discoloration
  • Uneven color appearance
  • Permanent changes to the rug’s visual presentation

These risks are inherent to the rug’s construction and condition and cannot be fully predicted prior to cleaning.

4. ODOR RELEASE & PET CONTAMINATION

Deep cleaning may temporarily increase odors, especially in rugs affected by pet urine or moisture‑related contamination. The customer understands that:

  • Odors may intensify during or after cleaning
  • Pet urine may cause permanent discoloration or dye instability
  • Odor removal is not guaranteed, even with advanced treatments
  • Severe contamination may require factory washing or replacement

5. PRE‑EXISTING CONDITIONS

The customer acknowledges that pre‑existing conditions may contribute to post‑cleaning changes or damage, including:

  • Dry rot
  • Pet urine saturation
  • Sun fading
  • Residue buildup
  • Previous cleaning agents
  • Worn fibers or degraded backing
  • Manufacturing defects

Carolina Carpet Solutions is not responsible for damage caused by any pre‑existing condition.

6. FACTORY WASHING RECOMMENDATION

When appropriate, Carolina Carpet Solutions may recommend off‑site factory washing performed by a third‑party specialist. The customer understands that:

  • Factory washing may be the safer option for certain rugs
  • Choosing in‑home cleaning instead of factory washing may increase the likelihood of distortion, curling, dye migration, or incomplete odor removal
  • The decision to decline factory washing is made solely by the customer

7. LIMITATION OF LIABILITY

YOUR SIGNATURE BELOW INDICATES THAT YOU UNDERSTAND AND ACCEPT THAT AREA RUG CLEANING CARRIES INHERENT RISKS, INCLUDING BUT NOT LIMITED TO:

  • Curling, rippling, waving, or distortion
  • Dye migration, bleeding, or color change
  • Texture change or pile distortion
  • Backing separation or adhesive failure
  • Odor release or worsening odor
  • Permanent structural or cosmetic changes

YOU RELEASE CAROLINA CARPET SOLUTIONS FROM ALL LIABILITY FOR ANY AND ALL DAMAGE THAT MAY OCCUR DURING OR AFTER CLEANING OF YOUR AREA RUG(S), WHETHER CAUSED BY CLEANING METHODS, PRE‑EXISTING CONDITIONS, OR THE RUG’S INHERENT CONSTRUCTION.y and paste the body of your waiver here.

First Client Name
First Name*
Middle Name
Last Name*
Phone*
First Client Age Acknowledgment*
First Client Date of Birth*
Date of Birth
I certify that I am 18 years of age or older
First Client Information
Address *
First Client Signature*
Second Client Name
First Name*
Middle Name
Last Name*
Client Date of Birth*
Date of Birth
Information
Address *
Third Client Name
First Name*
Middle Name
Last Name*
Client Date of Birth*
Date of Birth
Information
Address *
Fourth Client Name
First Name*
Middle Name
Last Name*
Client Date of Birth*
Date of Birth
Information
Address *
Fifth Client Name
First Name*
Middle Name
Last Name*
Client Date of Birth*
Date of Birth
Information
Address *
Sixth Client Name
First Name*
Middle Name
Last Name*
Client Date of Birth*
Date of Birth
Information
Address *
Seventh Client Name
First Name*
Middle Name
Last Name*
Client Date of Birth*
Date of Birth
Information
Address *
Eighth Client Name
First Name*
Middle Name
Last Name*
Client Date of Birth*
Date of Birth
Information
Address *
Ninth Client Name
First Name*
Middle Name
Last Name*
Client Date of Birth*
Date of Birth
Information
Address *
Tenth Client Name
First Name*
Middle Name
Last Name*
Client Date of Birth*
Date of Birth
Information
Address *
Parent or Guardian's Email Address
Email*
Confirm Email*
Parent(s) or Court-Appointed Legal Guardian(s) must sign for any participating minor (those under 18 years of age) and agree that they and the minor are subject to all the terms of this document, as set forth above.


By signing below the Parent or Court-Appointed Legal Guardian agrees that they are also subject to all the terms of this document, as set forth above.
Parent or Guardian's Name
First Name*
Middle Name
Last Name*
Phone*
Parent or Guardian's Age Acknowledgment*
Parent or Guardian's Date of Birth*
Date of Birth
I certify that I am 18 years of age or older
Parent or Guardian's Information
Address *
Parent or Guardian's Signature*
Electronic Signature Consent*
 By checking here, you are consenting to the use of your electronic signature in lieu of an original signature on paper. You have the right to request that you sign a paper copy instead. By checking here, you are waiving that right. After consent, you may, upon written request to us, obtain a paper copy of an electronic record. No fee will be charged for such copy and no special hardware or software is required to view it. Your agreement to use an electronic signature with us for any documents will continue until such time as you notify us in writing that you no longer wish to use an electronic signature. There is no penalty for withdrawing your consent. You should always make sure that we have a current email address in order to contact you regarding any changes, if necessary.


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