High Plains Scuba Customer Success Agreement Hello and welcome to High Plains Scuba and the adventures that await you. This document assures a mutual understanding of the necessary components to provide you with a high quality of training while maintaining your safety. To ensure your success we wish to engage you in the following mutual agreement… Class Placement - Placement in the requested class will only occur after the following 4 steps are fully completed and approved by the training department at least 7 days prior to class start:
- This document is initialed and signed.
- A unique SSI profile is created for yourself or represented minor(s).
- Full payment is received. (Fully refundable or transferable up to 7 days prior to class.)
- Class documents completed and approved along with any necessary medical signatures on the provided SSI forms.
I understand and agree to this class placement policy: I Agree Scheduling: - We understand that “life happens”. If you need to reschedule a class within 7 days of class start time, there is a rescheduling fee of 50% of the class cost.
- Canceling a class within 7 days of class start time or failure to appear or complete the class in the scheduled time frame is 100% non-refundable.
- Failure of class to fill: A minimum number of students is required per class. If we do not meet this minimum, we will offer an equivalent class at a later date for no additional charge or we can also work with you on a private upgrade.
- Classes that must be completed within 2 weeks of payment are considered a rush and incur a $50 non-refundable charge.
I understand and agree to this scheduling policy: I Agree Medical - Safety is the highest priority. As such, all of our water-based classes require an internationally approved medical questionnaire for diving. Depending upon your honest answers, an MD or DO signature might be required on the provided SSI form. If your SSI medical form requires an approval, please understand this takes time. Thus, the SSI Medical form needs to be returned to the training department at least 7 days prior to class start time or we will work with you to reschedule you in another class for a $30 rescheduling fee.
I understand and agree to this medical policy: I Agree Coursework - Part of your adventure is the digital material. This material is what will set you on a safe and fun adventure. After steps 1-3 are done, coursework and associated paperwork to complete will be assigned. We suggest you leave the coursework unopened until you have been confirmed into your class by the training department as opened coursework or sold as a bundle cannot be refunded. Coursework including any online finals must be completed prior to class start.
I understand and agree to this coursework policy: I Agree Open Water Certification Class and Open Water Certification Trips: - Students are responsible for having their own mask, snorkel, fins/booties.
- Rooms are based on double-occupancy. If a suitable roommate is not available or if you choose to have a private room, you will be charged the full room rate.
- Rooms are non-smoking. Violations will incur a special cleaning fee (minimum $160).
- Weather cancellation and rescheduling:
- No charge to reschedule if HPS cancels for safety reasons due to road or weather conditions.
- $50 pp rescheduling fee if customer chooses to reschedule for safety reasons due to road or weather conditions, but HPS is still going.
- No refunds will be offered. Referral or reschedule options will be made available.
- You will be responsible for transporting tanks, weights, BCDs and regulators to/from the Open Water Location in the prescribed time. Inability to do so will result in an additional fee and might not be possible based on a variety of factors.
- While we certainly would like to have you on our certification trips, we understand that you might wish to finish your certification elsewhere. Please understand that due to the competitive nature of the certification agencies around the world, your Open Water Certification must be completed at a SSI Training Center. We cannot offer referrals to non SSI facilities (PADI, NAUI, SDI, etc.).
I understand and agree to this Open Water Certification policy: I Agree Image release - High Plains Scuba has my permission to use my image/likeness publicly to promote the business. I understand the images may be used in print material, website and social media. I also understand that no royalty, fee or other compensation shall become payable to me by reason of such use.
I understand and agree to this image release policy: I Agree Date: May 1, 2026 |