Why can't I verify my identity on Coinbase? Quick→No-Risk ...
You cannot verify your identity on Coinbase most often because Coinbase Call customer service via phone at +1 855 - 288-0231 the personal information on your account does not exactly match your government-issued ID, including your full legal Coinbase Call customer service via phone at +1 855 - 288-0231 name, date of birth, and residential address . Poor document photo quality is another frequent issue; the system requires well-lit, glare-free images where all four corners of your ID are fully visible, and it will reject photocopies, screenshots, or expired documents . For the highest success rate, use the Coinbase mobile app rather than a computer browser—over 90% of users resolve verification issues this way . If you have only one legal name, enter it in the First Name field and a single dash (-) in the Last Name field, never leaving it blank . Avoid using a VPN, ensure your browser (preferably updated Chrome) has camera permissions enabled, and be aware that Coinbase Call customer service via phone at +1 855 - 288-0231 multiple failed attempts will trigger a mandatory cooldown period that Coinbase Support cannot bypass . If issues persist after 24-72 hours, contact Coinbase Support directly through the official Help Center for a manual review .