PRIVACY POLICY- FRESH START 24/7 GYM PTY LTD PRIVACY POLICY

Fresh Start 24/7 Gym Pty Ltd appreciate the importance of protecting your personal information and recognise the trust placed in us when you supply your personal information to us. Since the 1st July 2008, Fresh Start 24/7 Gym Pty Ltd has been subjected to the National Privacy Principles under the Privacy Act 1988 (Cth) as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth).

Fresh Start 24/7 Gym Pty Ltd will control the collection, security, quality, use and disclosure of personal information in accordance with the Privacy Act 1988 (Cth).

This Privacy Policy explains in general terms how Fresh Start 24/7 Gym Pty Ltd protects the privacy of your personal information under the National Privacy Principles. It will apply to any personal information you provide to us when registering to our services and / or applying for memberships.

SCOPE

Fresh Start 24/7 Gym Pty Ltd is committed to protecting the privacy and security of personal information obtained from individuals. This deals with the collection, use and disclosure of personal information as well as access to personal information and security issues.

DEFINITIONS

The expression 'personal information' is used in this policy to refer to information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

COLLECTION AND USE OF PERSONAL INFORMATION

The type of personal information that Fresh Start 24/7 Gym Pty Ltd collects about you depends on the transactions you undertake with the organisation. For example we will collect personal information from you if you:

 • enquire about the services offered at Fresh Start 24/7 Gym Pty Ltd

• trial our services offered at Fresh Start 24/7 Gym Pty Ltd

 • join Fresh Start 24/7 Gym Pty Ltd as a member

 • register for continuing professional or personal development activities

 • subscribe to a newsletters

 • register your details via our website

 • register for an event or activity

• contact us via phone, email or social media.

Generally speaking, the purpose of collection and the minimum information you need to provide, will be conveyed to you at the time of collection.

If you choose not to provide the personal information requested, Fresh Start 24/7 Gym Pty  Ltd may not be able to provide you with the products/services you require.

Use and disclosure of personal information

Your personal information may be used to:

 • fulfil our functions as health and fitness centre(s)

 • provide the products and services you have requested

 • administer and manage service offerings, including charging, billing and collecting debts

 • research and development Fresh Start 24/7 Gym Pty Ltd's service offerings

 • maintain registration and membership records

 • gain an understanding of your information and communication needs to provide you with a better service

 • provide access to information about current and future services and benefits offerings

 • conduct research and surveys to identify and analyse the ongoing needs of members and the industry

 • provide Fresh Start Heath 24/7 Gym Pty Ltd partners with information so that they may contact you in relation to their service offerings

DISCLOSURE OF INFORMATION

Fresh Start 24/7 Gym Pty Ltd may disclose your personal information to third party organisations, which may include:

• external service providers to whom Fresh Start 24/7 Gym Pty Ltd has contracted out functions, such as printers, mailing houses, advertising agencies, but only for the purpose of providing the service Fresh Start 24/7 Gym Pty Ltd has contracted out

 • Member Benefits + partners

 • government and regulatory authorities and other organisations, as required or authorised by law

 • Fresh Start 24/7 Gym Pty Ltd's professional advisers

 • Fresh Start 24/7 Gym Pty Ltd-related companies

 • other professional bodies

You may at any time opt out of certain service offerings. For more information contact us

In these situations, we prohibit the third party contractors from using personal information about you except for the specific purpose for which we supply it.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

DATA QUALITY

Fresh Start 24/7 Gym Pty Ltd takes all reasonable precautions to ensure that your personal information is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.

We recommend that you:

 • let us know if there are any errors in your personal information

 • keep us up-to-date with changes to your information

DATA SECURITY

Fresh Start will take reasonable steps to ensure that your personal information is protected from misuse, loss and from unauthorised access, modification or disclosure.

Fresh Start's personnel are trained to treat member and other customer information with the utmost confidentiality.

ACCESS TO PERSONAL INFORMATION

Individuals will be able to access their personal information by contacting the Fresh Start 24/7 Gym Pty Ltd office or writing to the General Manager - Operations.

Individuals have the right to request access to your personal information held by Fresh Start 24/7 Gym Pty Ltd. You also have the right to request the correction of any information that relates to you and is inaccurate. If you would like access, please make your request in writing for security reasons to Fresh Start 24/7 Gym Pty Ltd.

Resolving your concerns

If an individual wishes to gain access to their personal information, have a complaint about a breach of their privacy or they have any questions on how their personal information is handled, please address issues to:

PRIVACY OFFICER

1525 Pittwater Road, North Narrabeen, NSW, 2101

T. 9970 8400

M: 0449 708 408

E. info@freshstart.com.au

Fresh Start 24/7 Gym Pty Ltd will respond to your request within 30 days.

CHANGES TO OUR PRIVACY POLICY

We may amend this Privacy Policy as our business requirements or the law changes.

Further Information For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website on www.privacy.gov.au

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Freshstart Fitness Pre-Exercise Questionnaire and Liabilty Waiver - Adult.

This must be completed prior to anyone participating in exercise at our facility.


Review Freshstart 24/7 Gym Pty Ltd Privacy Policy

Pre - Exercise Questionnaire:

This Pre-Exercise Questionnaire does not provide advice on a particular matter nor does it substitute for advice from an appropriately qualified medical professional. No warranty of safety should result from its use. The pre-exercise questionnaire in no way guarantees against injury or death. The aim of this waiver is to identify those individuals with a known disease, or signs or symptoms of disease, who may be at a higher risk of an adverse event during physical activity/exercise. An adverse event refers to an unexpected event that occurs as a consequence of an exercise session, resulting in ill health, physical harm or death to an individual. The questions in the questionnaire are to be self administrated and self evaluated by yourself the client. You acknowledge that as the client you hereby warrant to Freshstart 24/7 Gym Pty Ltd that to the best of your knowledge, all of the information you will provide within this waiver will be correct & true.

December 21, 2024

Client Acknowledgement:

I acknowledge that physical activity/exercise at Freshstart 24/7 Gym Pty Ltd may be dangerous, and by participating in the recreational activities, I am exposing myself to certain risks and I may suffer loss, bodily injury or damage to my property. The conditions in which the activities are conducted may vary without warning. I acknowledge that my personal property may be lost or damaged as a result of the negligence or breach of contract of Freshstart 24/7 Gym Pty Ltd. I assume the risk of and responsibility for any injury, death or property damage resulting from my participation in physical activity / exercise at Freshstart 24/7 Gym Pty Ltd. I hereby release Freshstart 24/7 Gym Pty Ltd and any of its employees, contractors, associated companies or trusts, agents or affiliates from any liability, now or in the future arising from any medical or physical conditions I may have, whether or not they are known to me prior to participating in physical activity / exercise at, or visiting Freshstart 24/7 Gym Pty Ltd and / or declared on this form.

December 21, 2024

Please select who will be participating...
AdultMinor
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First Participant's Name

First Name*

Last Name*

Phone*
First Participant's Date of Birth*
First Participant's Sport Team

What Sports Team are you coming to train with? *
First Participant's Signature*
Participant's Address
Address Line 1:*
Street address, P.O. box, company name, c/o
Address Line 2:
Apartment, suite, unit, building, floor, etc.
Country:*
City:*
State/Province:*
Zip/Postal:*
Emergency Contact

First Name*

Last Name*

Emergency Contact's Phone Number*
Parent or Guardian's Email Address

Email*

Confirm Email*
Health Information (Stage 1)
At the time of completing this waiver are your experiencing any sign's of, or have you got any infection's or infectious diseases? E.g COVID-19, Common Cold or Flu Etc.*
No
Yes
Has your medical practitioner ever told you that you have a heart condition or have you ever suffered a stroke or heart attack?*
No
Yes
Do you experience unexplained pains or discomfort in your chest at rest or during physical activity/exercise?*
No
Yes
Has your medical practitioner ever told you that you have high blood pressure?*
No
Yes
Do you feel faint, dizzy or lose balance during physical activity/exercise?*
No
Yes
Have you had an asthma attack or suffered a breathing condition requiring immediate medical attention at any time over the last 12 months?*
No
Yes
If you have diabetes (type 1 or 2) have you had trouble controlling your blood sugar (glucose) in the last 3 months?*
No
Yes
Do you have epilepsy?*
No
Yes
Do you have any diagnosed muscle, bone or joint problems that you have been told could be made worse by participating in physical activity/exercise?*
No
Yes
Do you have any other medical condition(s) that may make it dangerous for you to participate in physical activity/exercise?*
No
Yes

Have you spent time in hospital (including day admission) for any medical condition/illness/injury during the last 12 months? If "YES" please provide details. *

Are you currently taking a prescribed medication(s) for any medical conditions(s) If "YES", what is the medical condition(s) are what is the name of the medication? *

Are you pregnant or have you given birth in the last 12 months? If "YES" please provide details. Eg. I am ?? weeks pregnant, I am ?? postnatal. *
Did you answer "YES" to any of the above 13 questions? If you answered "YES" please seek guidance from your medical practioner or appropriate allied health professional prior to undertaking physical activity/exercise. If you answered "no" and you have no other concerns about your health, you may proceed to undertake light-moderate intensity physical activity/exercise.*
No
Yes

If you answered "Yes" to any of the above questions, and you have already received clearance from your medical practitioner, please provide information about "who" provided the clearance and "when" along with information about the condition.
How did you hear about us?
Please tell us how you heard about Freshstart Fitness*
Parent(s) or court-appointed legal guardian(s) must sign for any participating minor (those under 18 years of age) and agree that they and the minor are subject to all the terms of this document, as set forth above.


By signing below the parent or court-appointed legal guardian agrees that they are also subject to all the terms of this document, as set forth above.
Parent or Guardian's Name

First Name*

Last Name*

Relationship*

Phone*
Parent or Guardian's Date of Birth*
Parent or Guardian's Sport Team

What Sports Team are you coming to train with? *
Parent or Guardian's Signature*
Electronic Signature Consent*
 By checking here, you are consenting to the use of your electronic signature in lieu of an original signature on paper. You have the right to request that you sign a paper copy instead. By checking here, you are waiving that right. After consent, you may, upon written request to us, obtain a paper copy of an electronic record. No fee will be charged for such copy and no special hardware or software is required to view it. Your agreement to use an electronic signature with us for any documents will continue until such time as you notify us in writing that you no longer wish to use an electronic signature. There is no penalty for withdrawing your consent. You should always make sure that we have a current email address in order to contact you regarding any changes, if necessary.


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